Service-oriented professional with the proven experience of delivering exceptional customer service; learning computer systems quickly; possessing strong technical aptitude, and detail-oriented focusing on controlling costs while successfully meeting customers needs. Maintain excellent safety record and problem-solving capabilities.
Skills:
Bilingual (Fluent in Spanish)
Technical aptitude for understanding and trouble-shooting operating systems, hardware installation, and learning new technologies quickly
Able to implement new PC and/or upgrade existing software
Experience with various Symantec PC applications, viruses, firewall, and backup
Known languages (and levels):
English-Very Good
Spanish-Good
Type of Employment wanted:
Full Time
Minimum Yearly Salary in Numbers:
Unspecified
Current Location:
USA, TX Texas, Houston
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
Tech School
Houston Community College
Houston International Clerical Education Center
TechSkill IT (Computer Tia) A+ certified, MCP ( Microsoft certified professional)
Work History & Experience:
Years of Work Experience:
1 to 2 Years
DHL Worldwide, Houston, Texas 1992 2009
Import / Export Documentation Agent / Forwarding Operation Agent
Examined various documents including certificates, forms, and U.S. custom agency declaration forms to effectively classify dutiable import/export shipments while ensuring compliance with federal and foreign regulations governing shipments.
Communicated with origin and destination locations regarding shipment status, special handling, and delivery processes.
Ensured service commitments were achieved and maintained in accordance with client and company objectives.
Advised clients regarding multiple terms of delivery of services or on additional matters affecting client needs.
Provided customer service, sales and operational support by researching shipment tracking requests and resolving misplaced shipments.
Developed and executed operational procedures including supply orders, equipment inventory, dispatching and accepting/securing over-the-counter payments.
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