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| Position wanted: |
IT Helpdesk support,Project Planning leader.System administrator |
| Job category: |
AdministrativeBankingComputerConsultancyInformation TechnologyInstallationManagement/ManagerSalesSupport/Help DeskTelecommunications |
| Objective and Resume Summary: |
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obtain a position in Projects Management ie in planning,budgeting and deploying different kind of project so as to acquire a knowledge relevant to the organization and myself careerwise.
work with different people who posses different expertism so as to gain exposure on different work challenges in order to contribute to my skills building and knowledge to meet the organisation goals.
Acquire extensive experience by studying diverse systems and networks in a reputable organization in a position where I will fully contribute in the shaping and implementation of efficient systems for the organization.
provide solutions and support to system users on how to use differnt system applications which simplify their day to day work. |
| Skills: |
It Helpdesk Support,project Planning Leader,system Administrator |
| Known languages (and levels): |
English-Very GoodOther: SWAHILI
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
50000 USD
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| Current Location: |
Tanzania, Dar es Salaam |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Education Background
Institution Name Location Awards
Mzumbe University Morogoro A degree certificate in BSC in Information &Communication Technology Management.
Jangwani Girls secondary school Dar es salaam Advanced certificate of secondary Education Examination
St.Mary Kifungilo sec school Lushoto Secondary certificate
Makini Primary school Nairobi,Kenya Primary certificate
Other professional Skills
Institution Name Location Awards
Mzumbe University Morogoro Certificate in Information &Communication Technology Management.
University Computing Center Dar es salaam Certificate in micro computer applications
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| Work History & Experience: |
| Years of Work Experience: |
1 to 2 Years |
Work experience
Internships
Octber2006-Jan 2007: Africaonline Company.
Experience gained
Troubleshooting and resolve network problems and join PC on the network.
Service delivery and support
Installing hardware, software and system administration
Assist user on using the available software’s
Assisting wireless internet users
IT technical support
Computer maintenance
Local Area Network Troubleshooting
Microsoft Windows 2003 server Administration.
Planning, co-coordinating and implement applications in liaison with the system provider
2007: Barclays Bank Tanzania Limited
Experience gained
Product delivery
Helping customers open all kind of accounts
Giving customer knowledge on loan and assisting in loan application.
Seeking for customers from different places
Place: Barclays Bank Tanzania Limited
Position: Service & support Helpdesk Analyst
Department: ITSM
Period: April 08 – August 08
Responsibilities include
Creation of the accounts in our domain
Deletion of user accounts
Providing group rights
Unlocking/resetting the passwords
Log in all calls in the ARS tool for escalation, task monitoring and record keeping
Ensure corrective action is taken where necessary to resolve any problems that arise, ensuring effective liaison with Barclays UK and BCP Support team (Brains Computer processing Centre-Illovo in South Africa) and escalation to third parties where appropriate.
Accept daily reports from the business processing center BCP, decrypting, printing and made them available to the business every morning
Resolve operational queries: Missing reports, assist on tracing missing entries, deleted entries, duplicate entries
Support users on how to use the available applications and resolve network problems
Change management: Assist to progress some change requests from different departments.
O Setting up new product in Brains
O Amendments
O Manage all changes in the Bank be computer movements, users
Support the on New User creation
Security related issues:
Ensure flashes are scanned for viruses before use
Maintenance of IT related files (User creation/amendments, and other access forms )
Ensure no user is created in the domain without signed documents
Ensure no user account password is unlocked, reset without signed documents
Ensure no one get access to a groups he/she doesn’t belong to.
Place: MIC Tanzania Limited(TIGO)
Department: Technical
Positions
VAP Project &Planning Leader
Period:1st September 08 – To date
Responsibilities include
Supervise the platform’s expansion planning.
Projects coordination for implementation
Collaborate with VAP manager and platform’s responsible in order to dimension expansion request.
To prepare budget and CAR (Capital Approval Request)
Follow –up quotation, purchase orders and payments for all platforms (IN ,SMSC,GPRS,MMS,RBT and E-pin)
Administer and maintain the E-pin platform
Coordinate all VAP (Value Added Platform)project implementations, including the relationship with contractors
Contract issues in coordination with technical/regional contract manager
Supervise all the platform engineers and coordinate the work with other internal areas
Conduct and supervise tests for all the platforms
Provide support and solution to customer service for all subscribers related problems
Carry out the pin/evd activations
Relate with contractors in terms of support, purchase and implementation
Relate with other areas (VAS, marketing ,billing, customer care etc
Work with vendors in all VAS related projects
Prepare the reports on daily basis from the system (IN) to check the performance.
Professional training.
Tellin customised services and USAU Narrowband O&M
At Huawei East Africa Training Center (Nairobi-Kenya) - February 2009
Intelligent Network Principle (IN-Principle)
TELLIN System Structure
USAU Hardware System
UASU Software System
SS7/MTP/SCCP
USAU Device Data Configuration.
USAU Office Data Configuration
USAU MTP3 Data Configuration
USAU SCCP Data Configuration
USAU Routine Maintenance.
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