Unix System Administrator or Technology Specialist
Job category:
Airport
Banking
Computer
Consultancy
Information Technology
Internet
Support/Help Desk
Telecommunications
Objective and Resume Summary:
Objective
Seeking position with a reputable company, in the Middle East region. A position that utilizes my strong technical knowledge, organizational skills, excellent communication skills, as well as the opportunity to advance and learn new technologies.
Expertise
Certified SUN Solaris System Administrator
24X7 support
Solaris and SUN products / Linux / AIX / NT / XP / DOS / VAX_VMS / Wang VS
Veritas Volume Manager, Clustering and Backup / NVP / WLogic / Cognos / Voice Object Analyzer
Informix 4GL / Cobol/ Oracle / Visual Basic / SQR / Foxpro / Pro IV / HTML / Access / C / C++
Crystal Reports / Seagate Info / Crystal Enterprise
IVR / Ecomm applications and IT infrastructure support
SQL / PL_SQL / DB2 /Oracle / SQL Server development and support
Developer 2000 (forms - reports) / Designer 2000 / PVCS / Visio / VSS / MS Project / MS Office
Skills:
Technical, Support, Technology, System Administrator, Solaris, SUN, Linux, AIX, NT, XP, DOS, VAX_VMS, Wang VS, Veritas, Clustering, Backup, NVP, WLogic, Cognos, Voice Objects, Informix, 4GL, Cobol, Oracle, Visual Basic, SQR, Foxpro, Pro IV, HTML, Access,
Crystal Reports, Seagate Info, Crystal Enterprise,
IVR, IT, Support
SQL / PL_SQL / DB2 /Oracle / SQL Server development and support
Developer 2000 (forms - reports) / Designer 2000 / PVCS / Visio / VSS / MS Project / MS Office
Known languages (and levels):
English-Very Good
Arabic-Very Good
Type of Employment wanted:
Full Time
Minimum Yearly Salary in Numbers:
Unspecified
Current Location:
Canada, British Columbia, Surrey
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
Bachelor
Education & Training
B.Sc Mathematics and Computer Science
Solaris 10 ZFS and Containers
Solaris 9 Advanced Systems Administration
Solaris Performance Tuning
Veritas Clustering Services
Nuance NVP
Crystal Reports and Crystal Enterprise
PeopleSoft PeopleTools and Data Management
Oracle Developer 2000, Oracle Designer 2000 and Pl/sql
As well as other instructor led and self paced training such as Smarty Php
Additional Info
Design, develop and implement an HR System and a cash flow/stock control system using VB and crystal reports.
English/Arabic fluent
Canadian/Jordanian dual citizens
Work History & Experience:
Years of Work Experience:
More than 15 Years
Jun 2003 Present:- Telus Communications (Burnaby, BC)
Senior Technology Specialist / Senior Solaris SA / IT infrastructure support with 24X7 on call.
Solaris System Administrator Certification
Develop a web portal using Smarty PHP technology for support purposes.
Technical lead for a multi-tenant Solaris / NVP / Call Center Anywhere platform
Technical lead in implementing NVP / Cognos / VoiceObjects Analyzer
Technical lead in implementing SAN / Veritas Volume Manager and Clustering
Responsibilities:
24X7 on call support
Technical project lead. Ensuring projects delivery on time, with proper documentation.
DB2/Oracle/ WebLogic/Cognos/NVP/VO support
AIX/Solaris/Linux/Windows administration and shell scripting.
Web sites development and maintenance.
Follow up and resolve escalations in a timely manner, exceeding customer expectations.
Trouble ticket and change control management, implementation, troubleshooting and resolution.
Building project infrastructure including jumpstarting servers and disaster recovery.
Daily unix administration responsibility, mirroring, multi-pathing, monitoring etc.
Follow proper procedures and policies, enhancing them in order to maximize customer satisfaction to exceed SLAs.
Tools and technologies used for this project were: Solaris and SUN products, Linux, AIX, Windows, Oracle, DB2, NVP, Frontpage, HTML, Cognos and Voice Objects Analyzer, Veritas Volume Manager Clustering and Backup, WebLogic, Smarty PHP.
March 2002 - Jun 2003:- Crystal Decisions Currently Business Objects (Vancouver, BC)
Senior Technical Product Specialist (Elite/mission critical support team) for the Seagate Info and Crystal Enterprise products.
Account management for the various customers.
Responsibilities included :
Answer, follow-up and resolve elite customers issues by phone and email.
Set up test beds to simulate customers environments, test and replicate issues.
Coordinate between the different teams and the customer to escalate and resolve issues.
Write knowledge base articles and white papers.
Tools and technologies used for this project were: Seagate Info, Crystal Enterprise, Crystal Reports, NT, XP, W2K, AIX, Solaris, Access, SQL-SERVER, Oracle, DB2, IIS and various other technologies.
Oct 1999 - Dec 2000 (Contract):- Telus Communications (Burnaby, BC)
Analyst / Developer (Consultant) for developed IVR and Ecomm applications support. As well as the IT infrastructure support.
Responsibilities included :
24X7 support and Y2K testing.
DB2 database administration.
AIX administration and shell scripting.
Testing of C/C++ programs.
Web site maintenance.
Tools and technologies used for this project were: DB2, AIX, NT, SQL_Server, Frontpage, HTML.
Jan 1999 - Oct 1999:- Westech Information Systems Sub of BC Hydro (Vancouver, BC)
Analyst / Developer (Consultant) in a PeopleSoft Financials Implementation project as a member of the application development environment (ADE) team.
Responsibilities included :
Deliver environment management.
Create change control procedure.
Create development naming standards and procedures.
Evaluating 3rd party software for data conversion between legacy and new system.
Shell scripting,
Interacting with PS consultants.
Evaluating change management and version control software.
Tools and technologies used for this project were: Unix, Oracle, PeopleTools version 7, SQR, PVCS, VSS, Visio, MS Project.
PS Certifications in PeopleTools version 7 and PS Data Management version 7.5.
Jun 1998 - Oct 1998 (Contract):- G.T.E. Enterprise Solutions (Burnaby, BC)
Implementation Engineer in the data configuration section for a Real Estates Listing project.
Responsibilities included configuration of the database, data modeling, data migration from existing systems to Oracle, query screens development, reports development.
Tools and technologies used for this project were: Oracle, AIX, VSS, Word, Excell.
Oct 1992 - Feb 1998:- G.T.Z. German Agency for Tech. Coop. (Amman, Jordan)
Analyst / Developer for the Kingdoms External Debt Management Financial System project.
Responsibilities included
Implementation, data gathering, follow-up, user training, maintenance, testing and data modeling of the external debt management system (EDMS). On a later stage supervision and follow-up on any modifications related to the system. As well as writing the user and technical manuals. The system was developed using Informix 4GL, SQL and PL/SQL, in which I was an analyst and the main senior programmer.
Top management inquiries and reports generation on debt management.
Coordinate a team for the programming of the MoP data bank as well as integration of the debt information in the data bank.
Informix, SQL and PL/SQL support for the Computer and Information Directorate (CID) staff.
Lay down the organizational structure of the (CID) and job description of employees.
Lay down the feasibility study of a computerized government manpower formation table system which is prepared by the General Budget Dept. (GBD) and involves other institutions such as the Civil Service Bureau.
Member in the technical committee for developing the Ministrys Home Page on the Internet.
Member in the Information Data Dictionary (IDD) committee.
Member in the H/W, S/W tenders evaluation committee.
Work on C/C++
Tools and technologies used for this project were: Oracle, Informix 4GL, SQL, PL/SQL, Novell, Solaris, IRIX, MS Word, Excell, NT, C, C++.
Certifications in Oracle SQL, PL/SQL version 7, Developer 2000 (forms 4.5), Developer 2000 (reports 2.5), Designer 2000, The Unix System.
Jan 1991 - Oct 1992:- Advanced Information Systems (Amman, Jordan)
Analyst / developer in an External Debt Management System project.
Responsibilities included : Design, programming and implementation.
Tools and technologies used for this project were: Informix 4GL, SQL, PL/SQL, Novell, Unix.
Oct 1989 - Jan 1991:- Ministry of Planning (Amman, Jordan)
Analyst / Developer in the Computer Information Department on many projects.
Responsibilities included :
Data Gathering and modeling of the different systems, mentioned bellow.
Programming of an Industrial Survey System.
Designed an Agricultural Survey System.
Programming and implementation of a Foreign Trade System.
Team member in the maintenance of a Debt Management System consisting of lending, re-lending, short and long term forecasting.
Tools and technologies used for this project were: VAX8250, Basic, RDB, FMS, Cobol.
Jan 1988 - Oct 1989:- Associated Software Company (Amman, Jordan)
Worked as an analyst / Developer team member on multiple projects.
Responsibilities included :
Team member for the analysis, design, development and implementation of a membership system, inventory system, generalized accounting system, product distribution system.
Maintenance of Non-life Insurance Package, which comprises of General Insurance Policies, Automobile, Marine, General Accidents and Fire, Claims, Recoveries and Accounting.
Development of Non-life Reinsurance Package.
Maintenance of a Legal System, and a Rally System.
Work on Oracle and Informix 4GL, SQL and PL/SQL.
Tools and technologies used for this project were: Wang VS, PS2, PDP11_23 Cobol, Basic, Informix 4GL, SQL, PL/SQL, PRO IV.
SKILLS
Solaris / Linux / AIX / Windows / VAX_VMS / Wang VS
SAN/Veritas Volume Manager, Clustering and Backup/NVP/WLogic/Cognos/VO Analyzer
PHP Smarty/HTML/Informix 4GL/Cobol/Oracle/Visual Basic/Foxpro/Pro IV /Access / C / C++
Crystal Reports / Seagate Info / Crystal Enterprise
IVR / Ecomm applications and IT infrastructure support
SQL / PL_SQL / DB2 /Oracle / SQL Server development and support
Developer 2000 (forms - reports) / Designer 2000 / PVCS / Visio / VSS / MS Project / MS Office
