I am a hardworking, committed graduate with over 4 years experience of the IT industry, predominately in the banking and finance sector. I am currently a Configuration Manager for Barclays Bank Plc, a role I have held for two and a half years. During my time at Barclays I have travelled to South Africa and Egypt to set up and oversee Configuration Management processes and the CMDB for the Bank. I have also been involved in software and hardware asset management. I have produced gap analysis reports on foreign banks Barclays were looking to acquire. My involvement in such international projects has added a different dimension to my abilities and highlights the flexibility in my approach to working commitments. I am a reliable, competent and well motivated individual able to communicate at all levels in both technical and business terms. I am comfortable working on my own, however I am also a highly effective team member. I have the ability to take the lead, motivate and am responsible for decision making. I read for a degree in Information Systems Analysis, I gained a 2:1 in this subject.
University
Information Systems Analysis
I chose to study this degree as it would allow me to gain knowledge in Information Technology.
My course was an amalgamation of several disciplines, which included Project Management, Information Technology, Sociology, Information Systems Development and Information Systems Practice. These modules allowed me to grasp both the technological and human aspect in organisations and draw up systems to allow them to work together for the mutual benefit of both the organisation and the employee.
Additional Qualifications
Fast Approved Software Manager
ITIL Foundation Certificate
ITIL Practitioners Certificate
Oracle SQL End User Course
HP ConnectIT 3.6 training
Unisys training certificate in COBOL
Bronze, Silver and Gold Duke Of Edinburgh Award
BTEC Aviation Studies
City and Guilds NVQ, Sport, Recreation and Occupation Activity Leadership Level 2
RSLSS UK life-guarding award
Additional Skills
I am proficient in Windows XP/NT and Unix operating systems
I have experience in Dreamweaver and Cobol.
I have the ability to design databases, create SQL statements and design
Complex reports.
I have knowledge of XML and SOAP as well as Cascade Style Sheets.
I have fundamental knowledge of Java.
Soft-Skills
Knowledge of network topologies and capabilities.
My dissertation was heavily focused on Project Management and Methodologies.
I have covered auditing and software evaluation.
Other areas that I covered include data standards and backup.
Skills:
Known languages (and levels):
English-Very Good
French-A little
Type of Employment wanted:
Full Time
Minimum Yearly Salary in Numbers:
Unspecified
Current Location:
( Confidential )
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
Bachelor
Qualifications
From To College/school
September-01 June-05 University of the West of England
BA (Hons) Information Systems Analysis 2.1
September-99 June-01 Sir John Deane's College
A Level It (a) A Level History (B) A Level Biology (B)
A Level General Studies (C)
September-94 June-99 County High School Leftwich
GCSE History (A) GCSE Science (AA) GCSE Maths (A)
GCSE Art (B) GCSE General Studies (B) GCSE French (B)
GCSE Business Studies (B) GCSE English (A) GCSE English Literature (A)
Work History & Experience:
Years of Work Experience:
3 to 5 Years
Employment History
Barclays
Configuration Manager 04/2006 Present
ITIL Configuration Management is practiced at Barclays and sets out to provide a logical model of the IT infrastructure in the form of a CMDB (Configuration Management Database). The CMDB is key in supporting Incident, Change and Problem. The HP Peregrine toolset is utilised to deliver these functions to the user and support community. Barclays is a global company with key infrastructure sites worldwide which I have been called upon to support both from the UK and on site.
Key Responsibilities
Maintain the Configuration Management database which sits behind HP Peregrine ServiceCenter.
Provide information on services and assets for customer based MI.
Make service impact visible to enable the production of consistent assets and service.
Continued exploitation of scanning and scripts to provide more technical details for incident and problem resolution. Use Peregrine ConnectIT scenarios for the loading of data into databases.
Training clients/ customers in ServiceCenter
Present statistics and findings to Barclays and third party clients.
Service mapping of key Barclays components
Project management - including upgrades and deployment of Configuration Management to other areas of the Bank. E.G. Barclaycard.
Manage members of the team, assign tasks and check that they have been completed correctly.
Barclays
ADIR Support Analyst 09/2005 04/2006
I worked on the ADIR team and have extensive knowledge of the Oneworld system (Branch Application). Working on this team allowed me to understand how applications are accessed in this system and how they interact with other systems such as branch platform.
Key Responsibilities
Provide first and second line support for the ADIR environment to the branch network. Support branch staff in providing an operational service to our customers
Produce MI on Incidents raised by the ADIR team. Manage statistics of agents regarding call resolution and effective incident management.
Provide assistance in the rollout of new kit and provide fixes to adhoc problems.
Lloyds TSB
Systems Developer 06/2004 06/2005 (placement year)
I was employed at Lloyds TSB as a systems developer. My duties involved adding and amending applications on the Core Banking System (CBS). I completed a COBOL training program. I also used Visual Basic for additional testing of the COBOL code.
Key Responsibilities
Create code to maintain and enhance the CBS; I was tasked with creating code in COBOL to fix problems or for adding functionality to the Banks applications.
Delivery of applications to the business; I had to design backend code for new applications that the business required i.E. BACS transfers.
Create testing tools; I played a pivotal role in the LOGGEN Project, which was the automation of the production of log transactions and report lines. I was also involved in the Test Harness Project (creation of a testing tool in VB)
Technical authoring; produce design documents and test plans to the required standard.
