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| Position wanted: |
General manager |
| Job category: |
AutomotiveEcology/ConservationGamingHotel IndustryRetailSports/FitnessTourism |
| Objective and Resume Summary: |
|
| Bachelor in Hotel Administration and Management, with 18 years of experience in operation and services. Professional with strong orientation to sales & marketing, creative and enthusiast, proactive to challenge, flexible, with high capacity towards adaptation and leading teamworks. |
| Skills: |
Sales, Manager, Leader, |
| Known languages (and levels): |
English-Very GoodFrench-A littleGerman-A littleSpanish-Very GoodOther: Portuguese
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
Unspecified
|
| Current Location: |
Argentina, Santa Cruz, Calafate |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Tech School
|
Hotel Administration & Management, Ateneo de Estudios Terciarios
St. John's School, Cambridge University General Certificate of Education, 1987
Other Studies:
"Hotel Service (ACCUEIL)" Centre International de Glion, Switzerland
"Architecture & Interior Design for Hotels" Centre International de Glion, Switzerland
"Marketing Management for Competitive Advantage in Food & Beverage",Cornell University and Institut de Management Hotelier International (IMHI), France.
"Masters in Client Satisfaction" Hewlett Packard, Federal Express , Walt Disney World and Karl Albrecht.
"The Power of Negotiation" by Mr. William Ury.
"Operations Management and Guest Services" by Mr. John Smith from Drexel University in
Pensilvania, USA at ORT University in Montevideo, Uruguay.
"Revenue Management & Reservations Training Seminar" Starwood Hotels & Resorts Worldwide Inc.
"Six Sigma Council Training" Starwood Hotels & Resorts Worldwide Inc.
"Leading Six Sigma " Starwood Hotels & Resorts Worldwide Inc.
|
| Work History & Experience: |
| Years of Work Experience: |
More than 15 Years |
1.- Hotel Posada Los Alamos, General Manager (10/2004 - present )
Please visit hotel's website for more information
2.- Hotel & Casino Howard Johnson Rio Ceballos, General Manager (1/2004 - 10/2004 )
General Manager of the property located in Rio Ceballos, Córdoba; with the responsibility of opening the first of five hotels with casino in Córdoba and future management of the group. Operated under a franchise by Howard Johnson International, accountable for decisions including purchasing of equipment, staff selection and start up of the project.
3.- Four Points by Sheraton Santiago, General Manager (1/2000 - 12/2003)
In charge of the opening of this 130 room property, including staff selection, purchasing, design of the marketing strategy and every operating and administrative processes.
Main achievements:
Positioning of the Four Points by Sheraton brand, first hotel in the Southern Cone, in local and regional markets, achieving the best occupancy in the Santiago market.
Excellent levels of guest and associate satisfaction, leading a team of 80 people.
Outstanding Departamental Profits, such as 83% in Rooms, 40% in Food & Beverage and 43% GOP.
Inclusion of the Six Sigma Program as a new way of doing business and leveraging revenues through process engineering.
4.- Sheraton Libertador, Operations Manager (03/1999 - 12/1999)
In charge of the operation of the property as Executive Assistant Manager.
Main Achievements:
Introduction of the Revenue Manager position.
Micros Fidelio Project Manager for the installation and start up of the system.
Introduction and Coordinator of the Starwood Preferred Guest Program.
Introduction of new policies and procedures in the Sheraton conversion.
Reengineering of the whole structure of the area, merging of duties and introducing a new model of services as an alternative to traditional hotel operation.
5.- Libertador Hotel Buenos Aires, Operations Manager (12/1997 - 03/1999)
In charge of the operation of the property and Assistant to General Manager, with special focus on Rooms Division.
Main Achievements:
Conversion from the Kempinski operation to independent hotel, introducing adequate policies and procedures according to new administration.
Maintenance of high standards of service, special benefits and frequent guest data base under the new management, in an 85% occupancy scenario.
Project and coordination together with the General Manager, of the refurbishing of rooms and corridors of the property.
6.- Kempinski Hotel Libertador, Operations Manager (06/1990 - 03/1993)
In charge of Rooms operation after several positions such as Front Office Manager, Night Manager, Front Office Chief and Front Desk Agent.
Main Achievements:
Training and leading of a work team, capable of delivering high quality service according to corporate policies.
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