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| Position wanted: |
Automotive Sales Manager |
| Job category: |
Automotive |
| Preferred Location: |
UAE United Arab Emirates |
| Objective and Resume Summary: |
|
Career Objective:
An executive position in Business Development or Regional Sales Management, in a challenge & well established professional environment that encourage self growth and provides career opportunity.
Capabilities & Key Skills
•Interpersonal Skills:
Considers and appropriately responds to the needs, feelings, capabilities, and interests of others.
•Leadership :
Identifies and adapts leadership style to situations and people; demonstrates high standards of Behavior empowers subordinates; provides motivating work or performance opportunities for Subordinates.
•Management Control:
Ensures the integrity of organization or work unit policies, procedures, and processes.
•Creative:
Thinking and Its Application Develops insights into problems or creates a work environment That encourages innovative thinking and “outside-the-box” solutions to problems.
•Customer Focus:
Adapts and maintains a customer-focus mindset that acknowledges the importance and value Of the customer, and acts accordingly.
•Evaluation:
Monitors work-unit programs, evaluates outcomes, and improves organizational efficiency
& effectiveness.
•Management and Responsibility:
Prepares, justifies, and defends the work-unit requirement to achieve unit objectives.
•Negotiation:
Works with peers or other organization members to achieve agreement regarding work
Achievements or interests associated with them.
Functions
•oversee the sale of new vehicles locally assembled & fully imported to Egypt Zone.
•Champion Customer Satisfaction Sales Standards and attain dealership objectives for all brands
•Contribute to dealership profitability.
Responsibilities And Authority
A)customer Satisfaction
•Communicate Customer Satisfaction Sales Standards to all sales personnel.
•Implement sales processes that support Customer Satisfaction Sales Standards.
•Monitor results of the Customer Satisfaction Sales Survey and implement process strategies to continually improve customer satisfaction ratings.
•Establish and maintain a Consumer Relations policy that ensures complete customer satisfaction.
•Also provide a customer record and follow-up system, resolve customer complaints and
Build loyal clientele for the dealership.
B)Sales
•Ensure profitability of the Vehicle Sales Department through the sale of vehicles, Financing, dealer options and accessories.
•Implement effective advertising and merchandising programs to increase showrooms traffic and sales.
•Establish, manage and control a sales system that recognizes and enforces concepts leading to repeat buyers and referrals.
•Establish, maintain and supervise a sales system that includes effective prospecting, demonstration, customer handling, closing and delivery programs.
•Supervise selection and assignment of demonstrators and establish a demonstration procedure/route.
•Recommend revisions in sales consultants’ compensation and incentives as needed.
•Prepare and/or conduct sales meetings.
•Maintain knowledge and awareness of manufacturer's programs and communicate to appropriate personnel.
•Evaluate operating performance as reflected by the Daily Operating Control and other business controls and take action as required.
•Review/assist in reviewing new vehicle buyer’s order and in qualifying it for acceptance.
•Review documents related to sale of new vehicles to assure they are complete, meet all legal requirements and are properly executed.
• Keep current on new car markets trends, competitive activities and pricing.
C)Interdepartmental Relations
•Establish and maintain effective working relationships with other departments.
•Prepare for and participate in meetings with management and other department personnel.
•Work with the Service Manager (or other appropriate personnel) in establishing new vehicle prep standards.
D)Expense Control
•Manage departmental expenses effectively.
•Control advertising, dealer trades, training expenses, gasoline mileage and internal
After purchase sales.
E)Housekeeping/Safety
•Initiate housekeeping, safety and security procedures that result in a safe and attractive work environment.
•Establish and implement a system to ensure that new vehicles are displayed attractively at all times.
•Review documents related to sale of new vehicles to assure they are complete, meet all legal requirements, and are properly executed.
•Supervise the preparation and maintenance of departmental records (i.E., projections, schedules, daily productivity log).
F)Personnel
•Utilize personnel management system that incorporates dealership policies on recruiting, hiring, orientation, staffing levels and pay plans (including incentives and fringe benefits).
•Establish and maintain practices designed to train, develop and motivate department employees.
•Utilize job descriptions, including performance criteria to communicate expectations, monitor and measure individual employee effectiveness.
•Provide constructive feedback to employees on an ongoing basis as needed and during the formal appraisal process.
G)KPIs:
Establish a business plan with performance criteria in the following suggested subject areas customer satisfaction:
•% of customers Completely Satisfied with their overall vehicle purchase experience as measured by the Customer Satisfaction Sales Survey.
•Customer satisfaction rating show consistent quarterly improvement.
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| Skills: |
|
| Known languages (and levels): |
English-Very GoodFrench-A littleArabic-Very Good
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
84000 USD
|
| Current Location: |
Egypt, Cairo |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
|
EDUCATION
* Faculty of Commerce, Ain Shams University
B.S. In Business Administration Cairo, Egypt. 1982 - 1988
* St. George College School, Heliopolis, Cairo.
From Primary till Secondary 1969 - 1982
Languages
Arabic : Mother Tongue Language
English : Excellent in both Spoken & Written
Italian : Fair
Computer Skiles
Excellent Utilization of Microsoft Tools (Word, Excel), & Internet software.
Courses & Training
•digital Intensive Skills Techniques Digital - UK.
•Autonomy and Pro-activity in the Team Oracle Head Quarter - Dubai
•Situation Negotiation Skills Oracle Head Quarter - Dubai
•Controlling the Complex Sale Oracle Head Quarter - Dubai
•Fiat Siena Introduction Fiat Auto S.P.A. - TURIN
•FIAT Range Fiat Auto S.P.A. - Egypt
•alfa Romeo 156 series Training course Fiat Auto S.P.A. - Turin
•alfa Romeo Special series Workshop Fiat Auto S.P.A. - ROMA
•Managing Sales & Facing Competitors Fiat Auto S.P.A. - EGYPT
•Compatitors & Competition Fiat Auto S.P.A. - EGYPT
|
| Work History & Experience: |
| Years of Work Experience: |
More than 15 Years |
FIAT AUTO S.P.A. Dec99 – Dec07
Egypt Branch
Position Held: Zone Sales Manager, Supervises all personnel and team leaders in the vehicle sales department for Egypt zone reporting to General Manager Commercial Operation.
Job Description: I was in charge for Developing the Subsidiary, Dealership sales to reach both Alfa Romeo & Fiat Auto S.P.A. Standard.
Core functions & competencies include:
•Maintaining Identity Standard for both Brands Alfa Romeo & Fiat.
•Managing & controlling the corporate Sales operation for the Subsidiary for both brands.
•Handling all the Export deals activities for the Local assembling of Fiat brand for Some
Arab countries as Iraq, Sudan, Libya.
•Manage Direct Fleet Sales & operation for some Major Accounts as Diplomatic Authority,
Ministry of Defense & Interior, Multinational Petroleum & Pharmaceutical Companies.
•Prepare Special Series Ordering Units with Fiat Auto S.P.A. Head quarter; follow up
Shipping schedules, clearance, payments in corporation with Dept. Of Finance.
•Supervising Logistic Sales Division which manages distribution & allocation of cars for
The whole network for both brands.
•Allocates local assembled cars to the whole network for FIAT local assembled brand.
•Setting Sales Plans & Follow up Targets, for Subsidiary & supervise Dealers sales plans.
•Managing & controlling sales team (starting with setting targets, till achievements)
•Manage & supervise Dealers Order processing system through logistic department.
•Manage & Coordinate with Marketing Division all the advertisement in the Media’s &
Newspaper for both Brands.
•Coordinate with Marketing, Logistics Division for stock availability & delivery schedules.
•Sharing in forecasting the market volume, price positioning & competitors activities.
•Representing the company in most the International Fairs inside & out side the country.
•Coordinating & Assist in Managing for Major Events as the Egyptian Automotive Formula Exhibition in cooperation with marketing division.
Mercedes Benz - Dce Oct 95 – Oct 99
Egypt Branch
Position Held : Distribution & Channels Sales Manager.
Job Description : I was reporting to the General Sales & Marketing Manager, responsible for developing and upgrading of the Subsidiary & dealers network to reach Mercedes Benz standards in Egypt.
Core functions & competencies include:
•Major part of my job is maintaining identity standard.
•Setting Network targets, Managing & controlling Network Sales activities (Sales & Achievements).
•Follow-up some Fleet Sales for International Petroleum, & Pharmaceutical Companies.
•Follow up Dealers Order processing system.
•Follow up shipping schedules, clearance, payments.
•Coordinate with Logistics Division for stock availability & delivery schedules.
•Prepare Special Series Ordering Units with Mercedes Benz AG.
•Preparing regular reports to the top management about our Dealers activities and their business efficiency.
•Follow up Dealers Events in co-operation with marketing department.
Mitsubishi Corporation Jun 91 – Aug 95
Egypt Branch
Position Held : Area Sales Manager.
Job Description: I was reporting to the General sales Manager at Tokyo Head Quarter office, responsible for developing and upgrading of the Subsidiary & dealers network
To reach Mitsubishi Corporation standard in Egypt.
Core functions & competencies include:
•Major part of my job is maintaining identity standard.
•Setting Network targets, Managing & controlling Sales activities (Sales & Achievements).
•Managing some Fleet Sales for International firms.
•Distribute & allocates local assembled & imported cars to whole network.
•Follow up Subsidiary & Dealers Order processing system.
•Coordinate with Logistics Division for stock availability & delivery schedules, For Distribution.
•Prepare Special Series Ordering Units with Tokyo, follow up shipping, clearance, and payments.
•Preparing regular reports to the top management about our Dealers activities and their business efficiency.
•Coordinate Dealers Events & Follow up in co-operation with marketing department
Santa Fe Drilling Jan 89 – Apr 91
Cayman Ltd. (kuwait)
Position Held : Follow-up coordinator & Assistant Administration Manager.
Job Description: I was responsible for all the Egyptian hands working on the company rigs,
Responsible for their settlement accommodation at Kuwait state, also their
Crew change, vacation schedules, and their ticket reservations.
I was also in charge of the foreigner's settlement accommodation and
Issuing Legalizations such as permanent working permit ion & driving
Licenses. Part of my job was arranging entry visas and permissions for Vip
Visits to oil rig locations especially during the fire-fighting period.
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