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| Position wanted: |
Airline Operations/Customer Service Supervisor |
| Job category: |
AirportAviationCustomer ServiceHospitalityHotel IndustryOil IndustryPharmaceuticalTourismTravelWarehouse |
| Objective and Resume Summary: |
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Profile:
Goal directed, results oriented professional with a strong airline customer service background and education. I am self motivated, team player with high energy, initiative and focus. Keen-sighted into others needs and views. Able to listen, identify issues and problem areas to come up with innovative solutions.
0bjective.
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To be a thorough professional with attention to detail in whatever tasks i undertake. |
| Skills: |
Member Service Coordinator Qatar Airways Priviledge club Operations, Baggage Services Supervisor- Qatar Aviation Services, |
| Known languages (and levels): |
English-Very Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
12000 USD
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| Current Location: |
Kenya, Nairobi |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
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Education And Training:
Oct 1998-sep 2000: Kenya Utalii College
« Associate Diploma in Travel Operations
« Iata Uftaa Diploma
Areas of study:
« Professional techniques in tours and travel operations
« Environmental studies
« Computer reservations system (Galileo)
« Car hire operations
« Social Anthropology
« World geography
Oct 2007: Qatar Aviation Services.
« Dcs and E-ticketing training.
Feb 2006: Qatar Aviation Services.
« Dangerous goods category 9 training
Feb 2006: Qatar Aviation Services.
« World tracer management course
Sep 2005: Swiss port Kenya Ltd.
« Customer Service training
Aug 2000: Swiss port Kenya ltd
« Ticketing and Reservation Training
Nov 2000: Gulf air - Nairobi.
« Passport/ Visa fraud detection training
Mar-May 1997: Telerosa Computer College Nairobi.
« Ms Office computer packages (PowerPoint, word, excels, access)
1994-1997: Kiangoma Secondary School.
« Kenya Certificate of Secondary School Education (O-level)
Mean grade- B-(minus)
1985-1993 : Giathugu Primary School
« Kenya Certificate of Primary School Education (O-level)
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Working Experience:
Mar 2009 ‘V To date : Member Service Coordinator- Qatar Airways Privilege Club
Duties and Responsibilities.
« Provide leadership for privilege club at the airport.
« Provide support and assistance to Gold & Silver members at the airport.
« Provide support to staff on privilege club matters.
« Ensure all privilege club policies & procedures are adhered to.
« Handle issues/queries arising that affect privilege club members.
« Ensure that privilege members get full benefits that they are entitled to.
May 2008: - Mar 2009: Qatar Aviation Services
Acting Supervisor/Shift In-charge ‘V Baggage Services
Duties and Responsibilities:
« Conducting staff briefing.
« Make staff duty allocation
« Approve issuing of interim relief to passengers
« Monitor and ensure smooth running of all areas ie call center, tracing office, arrivals lounge and baggage storage warehouse.
« Ensure all duties are carried out with adherence to company‘¦s SOP.
« Assist management in staff appraisal
« Preparation of shift report.
Dec 2005: ‘V May 2008: Qatar Aviation Services:
Senior Customer Service Agent (Baggage Services):
Duties and Responsibilities:
« Baggage tracing and reconciliation
« Issuing of property irregularity reports for missing , damage and pilferage cases
« Conducting staff briefings and debriefings
« Preparing monthly baggage reports
« Arranging delivery of mishandled baggage to passengers
« Allocation of duties to junior staff
« Processing of passengers first needs payment
« Lost and found operations
« Liaising with outstations in expediting mishandled transit baggage.
Oct 2001: ‘V Nov 2005: Swiss port Kenya Ltd:
Senior Customer Services Agent/Flight Controller
Duties and Responsibilities:
« Passengers and baggage check-in
« Passengers and baggage transfer
« Lost and found baggage operations
« Flight reservation and issuing of tickets
« Issuing of MCO and Exbag Tickets
« Travel documents verification
Apr 2000: ‘V Jul 2000: Nature Expeditions Africa Ltd:
Trainee ‘V Tours Consultant
Duties and Responsibilities:
« Tour costing
« Conducting excursions
« Airport transfer of clients
« Making hotel bookings for clients
« Conducting tour briefings and debriefings
« Making flight bookings for clients
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