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| Position wanted: |
BKG |
| Job category: |
Banking |
| Preferred Location: |
Oman |
| Preferred City-State/County: |
Muscat |
| Objective and Resume Summary: |
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Objective
To work in a position that gives me the opportunity to make effective use of my Professional Skills, Work Experience, Pleasant Personality and Communication Skills, and thus enabling me to achieve the desired results in an efficient manner.
Professional Synopsis
• Over 12 years of experience in Operations and Sales , Team Management and Customer Relationship Management.
• Well versed in managing, motivating and leading teams for running successful business process operations and sales with proven ability of achieving Service Delivery/Process Management and maintaining TAT.
• Proficient at maintaining cordial relationship with customers, ensuring quality and service norms thereby achieving customer satisfaction and business objectives.
• Excellent interpersonal, communication and organizational skills with proven abilities in team management and planning
• Adept at implementing quality improvement strategies to maintain consistent improvements in Quality of Service.
Functional Expertise
• Maintaining high end service quality.
• Cross selling of all other financial products offered by the bank.
• Penetration of products to all the existing customers.
• Retention of customers.
• New acquisition of liability accounts.
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| Skills: |
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| Known languages (and levels): |
English-Very GoodHindi-Very GoodOther: GUJARATHI / MARATHI
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
70000 USD
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| Current Location: |
India, Mumbai (Bombay) |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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B.COM from Mumbai University .
AMFI certified
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| Work History & Experience: |
| Years of Work Experience: |
10 to 15 Years |
Chronological Description of Experience
Kotak Mahindra Bank
August 2007 till date
Current Designation : Borivali Branch Manager
Managing a team of 13 staff members providing front end support to the customers.
Job responsibilities:
Handling a branch with base of 70 crores with 12900 customer base, managing the branch operations and business.
Responsible for developing new customer base.
Staff guidance on the parameters of generating high revenue products leading to terms of branch profitability and individual productivity.
Market research on the competitors offerings.
Ensuring delivery of high service standards towards customer satisfaction.
Check on complete follow up on process work flow adhering to the audit compliance.
Maintaining the service quality standards.
Grooming of the staffs personality and communication skills.
Daily check of the ongoing day to day operations.
Hdfc Bank Ltd.
Hdfc Bank Ltd is one of the leading private sector bank in India .
Duration: Aug 2000 upto June 2007
Joined as a Teller and promoted to Branch Manager
Managing a team of 4 staff members providing front office support to the customers and a sales team of 7 executives for the new acquisition of liability products.
Job Responsibilities:
Responsible for managing operations & spearheading teams for excelling business targets & service delivery metrics.
Preparing & compiling & presenting various weekly/monthly reports pertaining to sales and productivity of the staff members.
Responsible for allocating the work to the subordinates, ensuring timely completion.
Responsible for developing new customer base.
Handling enquiries of large business accounts and enhancing the relationship base
Training the branch staff on the products and processes to be followed as per the audit requirements.
Working and guiding the staff on the parameters of the branch profitability.
Interaction and meeting with the HNW clients to meet their financial requirements by guiding them to invest in Mutual funds and Insurance.
Enhancing the existing relationship of the customers by offering them the availability of the other products with the bank to meet their banking requirements.
Cross selling of asset products such as Home loans , T/w loans , Loan against securities , Personal loans , Auto Loans , Loan against property , Commercial vehicle loans etc.
Acquisitions of new corporate salary accounts and enhancing their relationships.
Planning on the budgets of the branch to achieve the values and numbers.
Co-ordinating, motivating and providing complete support to the sales team to set up promotional activities to increase business.
Capital Services (associate Of Hdfc Bank)
Duration: OCT 96 to Aug 00
Worked as Territory Manager from Oct 98 to Aug 00
Handling a team of sales executives.
Responsible for achieving the liability products target
Motivating the sales team to achieve the sales target.
Setup of promotional activities in the vicinity of the bank for creating awareness.
Worked as senior sales executive from Aug 97 to Sep 98
Mobilisation of liability products such as Savings account, Current Account, Fixed Deposit.
Generating references from the existing customers.
Worked as a sales executive from Oct 96 to July 97.
Making cold calls , fixing up appointments from the leads generated and converting to sales.
Harlalka Investments Pvt Ltd (nse Broker)
Duration: JAN 96 to Sept 96
Worked as an accounts assistant from Jan96 to Sep 96.
Visiting the NSE stock exchange for Payin & Payout of shares and Bank Reconciliation.
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