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| Position wanted: |
Service desk |
| Job category: |
Computer |
| Preferred Location: |
USA |
| Objective and Resume Summary: |
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Objective
My current objective is to join a team, which values dialogue and communication, meet new challenges where I use my Computing skills, broaden my experience and contribute to the growth of the company.
Responsibilities
• Support:
o Provide 1st line desktop support to all staff (PC’s, Outlook, File Sharing & printing and Intranet/Internet services)
o Take full responsibility for call logging using the electronic Helpdesk System
o Account handling
• Follow JV ITC operation processes: Change, problem, incident and asset management
o Own, analyse and rectify identified problems in a professional and timely manner. Escalating and working closely with other support personnel when rectifying complex problems.
o Comply with project IT and Telecomms standards, security guidelines.
o Assist in the implementation of infrastructure improvement projects
New Responsibilities:
• iLink: create accounts and send the token to users and assist them when first using it.
• Wireless: create wireless accounts for users and configure wireless network on their laptops
• VPN: create VPN accounts for users and support VPN problems
• Ibackup: create account and sub account for users and support the use
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| Skills: |
Specialist Skills and Experience desired
Experience of supporting Windows XP.
Experience of Microsoft Internet Explorer.
Experience of MS Office 2003 in particular Word/Excel/PowerPoint, Microsoft Outlook.
Local Area Networking infrastructure, including Ethernet, TCP/IP. Wide Area Network infrastructure.
Desirable Qualifications
At least one years experience in Technical 1st Line desktop Support with knowledge of
Windows XP / MS Office 2003 / TCP/IP
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| Known languages (and levels): |
English-Very GoodFrench-Very GoodArabic-Very Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
30000 Euro
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| Current Location: |
Algeria, Algiers |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Tech School
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Education Background
June 2006
National Institute of professional training (HMD)
High technician of computing maintenance system
Trainee in Sonatrach Maintenance dept for two years as maintenance high technician
June 2007
Application Development under Delphi 5,6,7 graphic option
October 2008
IT PRO
Implementation and support of Microsoft Windows XP professional course 2615B
MCP 2.0, 2009
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| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
Present-
BP - Sonatrach - Statoil Joint Venture - In Salah Gas / In Amenas Projects
As
ITC Service Desk Engineer
Main Purpose of the Job
To provide in country 1st line support and fault logging to JV Algeria users.
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