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| Position wanted: |
Customer Service |
| Job category: |
ComputerCustomer ServiceEducationEntertainmentHealthcareHotel IndustryInsuranceTeachingTEFL/ESLTraining |
| Preferred Location: |
Botswana |
| Objective and Resume Summary: |
|
A career with a progressive organization that will use my education, skills, abilities and experience to full capacity, where I can effectively contribute to operations in any possible way that best matches my skills and experience.
|
| Skills: |
Dependable, Excellent Attitude, Flexible, Team Player, Professional, Personable, Willingness to Learn, knowledgeable in AVAYA system, PC computer skills, knowledge in Microsoft Office applications, Strong verbal and written communication skills, Organizational skills, Time management skills. Ability to make decisions and work independently, Ability to work on multiple tasks at one time, telephone etiquette and the ability to respond professionally to clients on the telephone, vocabulary skills relevant to a call center position, logical and analytical skills, telephone problem solving skills and Provides excellent customer service |
| Known languages (and levels): |
English-Very GoodSpanish-A littleOther: Filipino
|
| Type of Employment wanted: |
Full TimePart TimeTemporary
|
| Minimum Yearly Salary in Numbers: |
Unspecified
|
| Current Location: |
Botswana, Francistown |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
|
1998 – 2004 Bachelor of Science in Information Technology
Major in Computer Science
Colegio de San Juan de Letran – Calamba
Bucal, Calamba City, Laguna, Philippines
-----------------
SKILLS
-----------------
Dependable, Excellent Attitude, Flexible, Team Player, Professional, Personable, Willingness to Learn, knowledgeable in AVAYA system, PC computer skills, knowledge in Microsoft Office applications, Strong verbal and written communication skills, Organizational skills, Time management skills. Ability to make decisions and work independently, Ability to work on multiple tasks at one time, telephone etiquette and the ability to respond professionally to clients on the telephone, vocabulary skills relevant to a call center position, logical and analytical skills, telephone problem solving skills and Provides excellent customer service
|
| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
January 2008 – present
Volunteer teacher assistant at John Mackenzie School, Francistown.
John Mackenzie School – Box 121, Francistown, Botswana
Responsibilities:
I assisted with the teaching of Information Technology and keyboard skills to Junior Secondary pupils. As part of my voluntary service to the school I also introduced new teaching methodologies in the field of keyboard skills. I was also called on to assist in the administrative sphere of the school in the area of data processing.
Wishing to become involved in all aspects of school activity I also offered my services as badminton coach and assisted with squash.
May 2006 – January 2008
Customer Service Representative and Claims Processor
APAC Customer Services - North Gate, Alabang, Muntinlupa, Philippines
Blue Cross of California and Anthem Blue Cross Blue Shield of Colorado/Nevada.
Responsibilities:
My main responsibility was to answer calls from clients such as doctors or medical facilities and provide answers to their queries. This involved helping them regarding their patients eligibility, benefit information as well as to discuss claims issues between the client and the providers. It was also my responsibility to Inform the providers if a procedure would be a covered benefit or if it needed authorization or not. Answers to queries had to be conveyed in a reassuring manner together with step by step instructions to resolve application issues. In addition all the claims that were processed had to be reviewed.
June 2004 - March 2006
Elementary and Secondary Computer Teacher
Maries Christian School - Maries Village, Mayamot, Antipolo City
Responsibilities:
My responsibility was to teached and introduced to them the computer technology. From the different parts of the computer and its uses, up to Microsoft office applications such as Word, Excel, Powerpoint and Publisher. I also added some basic computer programming languages like Visual Basic and Microsoft Access to the higher class. In addition ,I trained all my students from elementary and secondary to type properly without looking on the keyboard which will be an advantage for them in the future. And it turns out to be very successful.
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