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| Position wanted: |
Technical Support Agent |
| Job category: |
ComputerCustomer ServiceFreelanceInformation TechnologyInternetTraining |
| Preferred Location: |
Costa Rica |
| Preferred City-State/County: |
San José |
| Objective and Resume Summary: |
|
| I am in search of a position in a successful computer/IT company, with opportunities for advancement based on experience, skills, and job performance. |
| Skills: |
Administration
Customer service
Sales
Information technology:
Installation, configuration and troubleshooting of all Windows (including
Vista 32-, 64-bit and Server), Mac (OS X) and Linux operating systems
Assembly, configuration and troubleshooting of PC hardware
Design, installation, configuration and troubleshooting of networks
Digital audio and video production
English/Spanish native speaker 100% spoken, read and written
|
| Known languages (and levels): |
English-Very GoodSpanish-Very Good
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
15000 USD
|
| Current Location: |
Costa Rica, San José |
| Education History, Qualifications & other additional information: |
| Level of Education: |
High School
|
1981 – 1985 City-As-School High School New York, NY
Graduated with general diploma
1974 – 1981 St. Kevin’s R.C. School Queens, NY
Graduated with general diploma
|
| Work History & Experience: |
| Years of Work Experience: |
More than 15 Years |
2003 – 2007 Alienware Latin America, S.A. Heredia, Costa Rica
Senior Technical Support Advisor
Approvals of component replacements and warranty repairs
On-the-fly quality control for Level 1 Technicians
Delivery of training seminars
Preparation, administration and grading of qualification examinations
Preparation of training materials and technical articles
Shift supervisor, overnights
Scheduling of personnel
Monitoring of attendance and performance
Mentoring, coaching, individual assessment and disciplinary functions
2000 – 2003 Global Development Sports San Pedro, Costa Rica
Customer Service Manager
Scheduling of personnel
Monitoring of attendance and performance
Administration of income and all banking functions
1999 – 2000 NASA Sports La Sabana, Costa Rica
Telemarketing Associate
Customer procurement and sales
1997 – 1999 Delray Lincoln Mercury Delray Beach, FL
Automotive parts sales specialist
Telephone parts sales and invoicing
Inventory, stocking and purchasing
1994 – 1997 Ft. Lauderdale Lincoln Mercury Ft. Lauderdale, FL
Automotive parts sales specialist
Telephone parts sales and invoicing
Inventory, stocking and purchasing
1992 – 1994 American Telephone & Telegraph Queens, NY
Customer service/sales associate
Customer relations
New sales/international sales
1988 – 1992 Allied Hardware Queens, NY
Telephone hardware sales and invoicing
Inventory, stocking and purchasing
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| Jobseekers:73243 |
CVs:68506 |
Employers:8277 |
Jobs:19378 |
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