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CV/ Resume Details
Position wanted: Customer Service
Job category:
  • Computer
    		•
    Preferred Location:
  • Germany
    		•
    Preferred City-State/County: Frankfurt am Main
    Objective and Resume Summary:
    Objective:

    To secure a position that would allow me to extend my technical knowledge where the needs are greater than my current location.
    Skills: LINUX, UNIX, Windows 95-Vista, Mac OS X, Photoshop CS4, Illustrator CS4, InDesign CS4, Flash, CS4, After Effects CS4, Dreamweaver CS4, TRPC, Apropos, PeopleSoft 6-7, Remedy Ticketing System, Comtrac, SasiXP, Cisco, Aspect and Nortel phone knowledge, Office Word, Excel, Access, PowerPoint
    Known languages (and levels):
  • English-Very Good
    		•
    Type of Employment wanted:
  • Full Time
    		•
    Minimum Yearly Salary in Numbers: 30000 USD
    Current Location: USA, MD Maryland, Baltimore
    Education & Experience
    Education History, Qualifications & other additional information:
    Level of Education: High School
    Summary of Skills:

    LINUX, UNIX, Windows 95-Vista, Mac OS X, Photoshop CS4, Illustrator CS4, InDesign CS4, Flash, CS4, After Effects CS4, Dreamweaver CS4, TRPC, Apropos, PeopleSoft 6-7, Remedy Ticketing System, Comtrac, SasiXP, Cisco, Aspect and Nortel phone knowledge, Office Word, Excel, Access, PowerPoint

    Education

    Walbrook High: Baltimore, MD 06/05/2005

    High School Diploma
    Work History & Experience:
    Years of Work Experience: 3 to 5 Years
    Professional Experience



    ClearWire Atlanta, GA 06/2009 - Present

    InStore Sales

    Clear.Com

    · Using hot and cold sales techniques to meet a structured and detailed daily quota.

    · Provide customers with best service





    Watson Caterers Timonium, MD 12/2008 - Present

    Client Server

    Watsoncaterers.Com

    · Creating client server page, for promoting of Watson Catering

    · Creating HTML layout built and sliced around PhotoShop

    · Coded in HTML, and PHP

    · CSS used to insert tables and creative edge for Watson Caterers website

    · Using Flash and swift animation of previous Watson Catered events

    Environment: HTML, PHP, FLASH, CSS, LINUX, Photoshop, Illustrator, Joomla



    Double X Ryders M.C Baltimore, Md 1/2008 - Present

    Lead Designer and Promoter

    DoubleXRyders.Com - internal.DoubleXryders.Com

    · Create webpage using template reconstruction techniques.

    · Manage SQL database for member and image display.

    · Coded in Flash.

    · CSS used to code internal page along with JOOMLA cms.

    · Combine images of past DXR events and projects for aesthetics.

    · Double X Ryders Motorcycle Club event promotion and party staffing.

    Environment: HTML, PHP, FLASH, CSS, LINUX, Photoshop, Illustrator, Joomla



    Featherstone Music Entertainment Baltimore, Md 7/2005 - Present

    Graphic Designer

    TheFMEGroup.Com - Myspace.Com/ScottStoneOperation

    · Managed myspace operations including contact additions and online promotions.

    · Create any needed designs including cd covers, web pages, CSS for Myspace, and clothing items

    · Provide end-users with information on managing the main website.

    Environment: HTML, FLASH, CSS, After Effects, DreamWeaver, GoLive, Illustrator, Photoshop, JavaScript, Joomla, PHP



    Comcast White Marsh, MD 6/2008 - 10/2008

    Tech Support

    · Provided technical support to Comcast internet users

    · Call center environment provided technical support, and created tickets of service using Remedy, Comtrac, Cabledata

    · Adhered to call center’s policies such as maintaining a low average call handle time, first call resolution, sales, and support demark.



    Jump Owings Mills, MD 11/2007 - 02/2008

    Sales Associate

    · Provided customers with excellent customer service and assisted with commission-based sales.



    Mindzai Multimedia Atlanta, GA 06/2006 - 05/2007

    Graphic Designer

    · Marketing and Communication

    · Compiled contact lists for multiple companies for bulk emailing.

    · Managed multiple online identities gaining tens of thousands of profile views.

    Environment: HTML, Flash, After Effects, DreamWeaver, GoLive, Illustrator, JavaScript, PHP





    Baltimore Urban Debate League Baltimore, MD 9/2007- 5/2008

    Policy Debate League Coaching

    · Youngest High School Debate coach to qualify team for Barkley Forum tournament in Atlanta.

    · Provided innovative teaching techniques for debaters through visual aids.
    Contact Information
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