7 years of IT experience in software support and business environments. My technical expertise includes supporting proprietary software, and developing web applications, database solutions, testing and implementation. Proven project lead ability and a track record of taking on multiple responsibilities and remaining productive. Able to meet deadlines in fast-paced environments and thrives on delivering challenging projects successfully. Eexcellent communication, problem solving, and time management skills, self-motivated and detail oriented.
Us Bank Business Technology Analyst 11/06 – 03/09
• Provided ongoing application administration and support to customers and effectively resolved incident problems associated with BMC Remedy application and Enterprise Paging (TelAlert) application
• Conferred with staff, users, and management to establish requirements for new systems or modifications
• Identified researched and analyzed system data integrity issues/anomalies and reported them to the software vendors
• Developed training materials and procedures, and trained users in the proper use of software
• Developed existing department intranet website using various technologies, including PHP, MySQL, XML, HTML, CSS, and SQL
• Acted as a liaison for project releases and performed analysis supporting the strategies and objectives of the different business lines within the Bank
• Performed and assisted with software testing
Environment: Windows XP, Microsoft Office 2003, UNIX, Microsoft SQL 2003, ECM (Teamsite 5.2), BMC Remedy 6.3, TelAlert 6 (MIR3)
Exact Software America Technical Support Analyst 04/06 – 11/06
• Provided ongoing application administration and support to customers and effectively resolve incident problems associated with ERP application
• Performed database testing, repair, and writing of user utilities as needed
• Developed test plans and test strategies
• Reviewed test cases written for unit and integration level testing
• Assisted in writing department technical documentation
Environment: Microsoft Windows 2000, Microsoft Windows 2003, Windows XP, MS Access 2000, UNIX, SQL 2000
Publishing Business Systems Application Support Analyst 04/04 – 02/06
• Analyzed and resolved customer problems that arose from the use of the publishing software
• Trained customers on how to use software via telephone and web classroom
• Generated appropriate software change requests and work requests
• Created and maintained user, end and system documentation
• Assisted with designing, and developing PBS website
Environment: Microsoft Windows XP, UNIX, Crystal Reports
Neiman Marcus Retail Sales 05/02 – 03/04
Anoka Ramsey Community College Computer Lab Assistant 01/02 – 05/02
• Installed and set up workstations and laptops for students and faculty staff; ensured network connectivity, and installed and tested hardware and software
• Installed Ethernet networks using TCP/IP and assisted in troubleshooting Ethernet connectivity problems
Environment: Microsoft Windows 98, Microsoft Windows NT, Novell, Cisco 7500 Router
Teksystems Computer Tech Specialist 09/00 – 12/01
Project: Help Desk/Tech Support, Digital River, Inc.
• Provided technical assistance via telephone and e-mail, to local and international customers for software and hardware issues in Windows 98, NT, & 2000
Project: Computer Technician, Diebold, Inc.
• Assembled ATMs - Installed, configured, and troubleshot hardware and software, including initial hard drive setup, loading ATM software, updating the video driver and testing NIC card using TCP/IP
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