|
|
| Position wanted: |
Marketer |
| Job category: |
ConsultancyCustomer ServiceMarketing/PRResearch/DevelopmentTelecommunicationsTrainingTranslation |
| Preferred Location: |
Azerbaijan |
| Preferred City-State/County: |
Baku |
| Objective and Resume Summary: |
|
Seeking for marketing position with job prospects based on perfomance
|
| Skills: |
manager, customer oriented, self motivated, target driven, |
| Known languages (and levels): |
English-Very GoodJapanese-Very GoodRussian-Very GoodOther: Azerbaijani (native), Turkish (very good)
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
12000 USD
|
| Current Location: |
Azerbaijan, Baku |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Masters
|
January 2008 – July 2009 London Graduate School of Management, ESG
European Master in Business Administration (EMBA) /Brand Management
Studied areas:
Advanced Marketing Strategic Management Economic Analysis
Marketing Strategy Intercultural Management EU Institutions and EU Business Law
International Marketing and Advertising International Commercial Relations International Law
Brand Management Organizational Behavior Corporate Governance
Consumer Behavior Financial Management and Social Responsibility
Luxury Prestige Goods and Distribution Managerial Accounting Applied Statistics
Luxury Products Marketing Office Automation
London, UK
1999/2002 State University of Languages
Faculty of Translation (English language)
Baku, Azerbaijan
1998/1999 Pedagogical University
Philology of Russian language and literature
Ganja, Azerbaijan
|
| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
May 2008 – July 2009 “Phones 4u LTD”
Sales consultant
Main responsibilities:
- Sales of mobile contracts, broadband and other cellular products
- Administration work
London, UK
April 2006 – October 2007 “Azercell Telecom JV”
Call Communication Center Head (Supervisor)
Main responsibilities:
- Control over work regime and work schedule of Call Center and Outbound Calls Management group team members
- Managing and supervising projects on internal programs’ creation
- Identification of the group targets, relevant performance indicators and provision of their implementation
- Timely appropriate feedbacks to employees according to their performance indicators
- Control over planning of employees’ individual development activities according to their development areas
- Provision of workload’s distribution within the unit/group according to the company’s strategy, employees’ job descriptions and individual targets
- Participation in identifying the employees’ grades/salaries according to performance appraisal results and relevant internal procedures
- Control over the preparation of information for budget planning from all groups
- Fulfillment of existing internal company rules; verbal/written instructions given by line head
- Coordination with other divisions
January 2005 – April 2006 Call Center Team Leader
Main responsibilities:
- Distribution of work among the team members; defining the optimal number of the employees in each shift in accordance with work volume and sending the info regarding work schedules to Reporting and Planning group
- Control of the performance indicators of CC group team members
- Performance Appraisal of CC group team members
- Preparation of opinion forms of employees who passed the probation period
- Preparation, analysis and distribution of daily Performance Appraisal reports
- Sending the appropriate information to Reporting and Planning group for the weekly division presentation
- preparation of information for budget planning
- Identification of group targets, relevant performance indicators and provide their implementation
- Appropriate feedback to employees according to their performance indicators
- Planning of employees’ individual development activities according to their development areas
- Provision of workload’s dictribution within the group according to the company strategy, employees’ job descriptions and individual targets
March 2003 - January 2005 Customer Care/Call Center Representative
Baku, Azerbaijan
May 2002 – March 2003 Ukraine Embassy
Ambassador’s assistant, interpreter
Main responsibilities:
- Translation of incoming and outgoing letters and other documentation
- Oral interpretation in consulate
- Accompanying of embassy’s officials to the meetings and conferences as an interpreter
Baku, Azerbaijan
|
|
|
|
