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| Position wanted: |
Generalist IT Professional; IT project implementation; |
| Job category: |
ComputerConsultancyCustomer ServiceInformation TechnologyManagement/ManagerMiningSoftware DevelopmentSupport/Help DeskTelecommunications |
| Objective and Resume Summary: |
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| I am a keen performance manager and motivator of teams in the workplace, very service excellence oriented, positive and proactive professional with extensive experience in the management of strategic I.T. interventions and environments. Led initiatives tailoring I.T. solutions according to the specific requirements of the client whilst ensuring the achievement of tight deadlines and budgets. Experienced in managing the complete project lifecycle from the initial business requirements analysis and systems specification through to design, documentation and end-user training. Has been responsible for the financial management and procurement process of full fledged IT departments, and has ensured that workplace accountability is enforced by promoting quality and corporate governance audits in her areas of work. Quick to grasp new ideas, concepts and technologies whilst demonstrating a logical and analytical approach to solving complex problems and issues. Possesses excellent interpersonal and communication skills and the ability to prepare and deliver effective verbal and written presentations. Enjoys being part of teams that come up with strategic interventions, implementing the strategies, as well as managing, motivating, coaching, training and developing, a successful and productive team. Thrives in evolving, highly pressurised and challenging working environments. |
| Skills: |
IT project implementation; SAP Solution Manager; Performance Manager; |
| Known languages (and levels): |
English-Very Good
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| Type of Employment wanted: |
Full TimePart Time
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| Minimum Yearly Salary in Numbers: |
70000 USD
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| Current Location: |
( Confidential ) |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Masters
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Education And Qualifications
Msc: Strategic Management Distinction (2004)
University of Derby, England
BSc (Hons): Information Systems for Business 2:1 (1995)
Leeds Metropolitan University, England
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| Work History & Experience: |
| Years of Work Experience: |
More than 15 Years |
Career Summary
2007-date Debswana Shared Services
Contact Centre Manager / Client Relationship Manager
Setting up a Contact Centre for the newly formed Debswana Shared Services organisation
Setting up the enabling technology infrastructure and associated utilities for Debswana Shared Services.
Running the Contact Centre, ensuring that the Contact Centre delivers services to all employees and suppliers of the Debswana Shared Services, in the areas of HR, Finance and Supply Chain and SAP support.
Mentoring and developing young professionals in Service Delivery ethics, and leading the change initiatives that are part of the change in the operating model.
Strategic reporting on the trends of calls and services provided by the Shared Services Unit
Career Summary cont.
2006-2007 Debswana Jwaneng Mine
Information Management Service Delivery Manager
Providing management and support to a team of 23 responsible for the delivery of infrastructure, systems and helpdesk services to Jwaneng Mine
Responsible for ensuring adherence to COBIT and ITIL principles and methodologies
Ensuring the alignment of Information Management budgets and service delivery model to core business needs
Performance monitoring in the areas of financial management, third party service provider contract management, project execution.
2004-2006 Stanbic Bank, Botswana
Head of I.T.
Developing and implementing key initiatives to facilitate continuous improvements whilst also ensuring the smooth day to day management of the Banks I.T. Department
Strategic alignment of IT to the banks overall strategy
Ensuring a minimum 98% availability of core banking systems and ATMs to enable optimum service delivery to clients
Performance management and restructuring of the IT department
2002-2004 Geoflux Engineering Consulting (pty) Ltd
Head of I.T.
Managing a national I.T. Implementation project as well as establishing the Technology Services Division for the company
Defining the strategy for the Division whilst ensuring alignment with the companys core competencies and market positioning
Financial Management of the division
Project Manager for a key strategic national project implementing a land management system for the country thtough the Department of Lands. This project was delivered through a partnership of Geoflux and three other expert companies, in Botswana, South Africa and India.
2000-2002 Kpmg Botswana
Senior Management/I.T. Consultant
Providing consultancy services to public sector clients on the application of I.T., I.T. Strategy alignment, software selection, systems review and user requirements specification
Advising on business process improvements in relation to I.T. Systems implementation and on the management I.T. And business development projects (Department of Taxes; Botswana Police; Registrar of Companies)
Working in close conjunction with the Information Risk Management Manager to facilitate the development of I.T. Security and privacy consulting for the Botswana practice
1998-2000 Ibm Botswana
Project Manager
Facilities Management consultant for IBM Botswana, serving key IBM clients
Managing an implementation team of 16 tasked with the rollout of a P23million project (Infinium HR System) to government departments
Project Management of key projects for the government (Directorate of Public Services Management; Botswana Police Services; Teacher Services Management)
1995-1998 Debswana Diamond Company
Analyst Programmer
Programming in Cobol on the IBM AS400 developing systems for the HR function, specifically the leave, time and attendance system
Utilising MS Access to develop PC based systems, including an accommodation booking system, and coordinating an annual salary increases exercise
Playing a key role as Systems Administrator for the Hospital Management System and an HR application, Educos HR Systems
1989-1992 Debswana Diamond Company
Trainee Analyst Programmer
Responsible for the development of the stores system and accounts payable system in Oracle and for migration of the system to Ingres on a Unix Drs6000 platform
Fully accountable for systems development including designing the relational database, creating menus, forms and interface screens before prototyping, programming and implementing the system
Completing any necessary system testing, compiling standards documentation and delivering training to end users
1989 Icl Manchester, England
Student Placement - Programmer
1988 De Beers Mining Company
Information Services Trainee
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