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| Position wanted: |
Manager |
| Job category: |
ConsultancyHR/RecruitmentManagement/Managerial |
| Preferred Location: |
Cambodia |
| Preferred City-State/County: |
Siem Reap |
| Objective and Resume Summary: |
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Objective: To assosiate myself with a prestigious company based out of Siem Reap.
Resume summary: I’ve had many years of professional work experience of managing positions of varied responsibilities in the Hospitality, Customer service, HR-recruitment & training sectors. |
| Skills: |
Manager,Sales, HR, Recruitment, Hospitality |
| Known languages (and levels): |
English-Very Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
48000 USD
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| Current Location: |
Cambodia, Siem Reap |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Masters
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| Work History & Experience: |
| Years of Work Experience: |
10 to 15 Years |
Work Experience 2007 October – 2008 June
Assistant Vice President
Lead the improvement process in hiring and training thereby building better screens around tests, interview probes, voice standards etc. This involved assessing current issues, methods, gaps, work with Quality to ensure scientific rigor to effectively make the changes in the operating processes of both hiring and training.
•Project manager for reducing gauge on “voice” across India. Designed a voice assessment tool and successfully piloted the same. Implemented the roll out plan for usage of the same across pan India.
•Working on hiring screens on an alternate model: for” call center hiring” which includes online written tests, assessing candidates on customer service centricity and psychometric test.
2005 April – 2007 September
Senior Manager
•Conceptualization and implementation of the Communicative Skills Assessment Center for Genpact, 1st of its kind in the industry.
•Evaluated 80,000 candidates in the last 2 years and ensured a 4% hire rate across India YTD.
•Role Enhancement: Training head for North storefronts wef Dec’06. Remote managed 5 locations across North India which included 8 cities.
•Built training capacity to train 300+candidates/per month across North India.
•Certified on Communicative Skills Training – Train the Trainer.
2003 February – 2005 March The Oberoi, New Delhi
Assistant Executive Housekeeper
•Responsible for overall upkeep, maintenance and cleanliness of all public areas and floors at The Oberoi, New Delhi a 5* Super deluxe hotel with an YTD occupancy % of 65%.
•Been in-charge of floors covering 287 saleable rooms over 8 floors for over 6 months.
•Supervised an all round renovation and refurbishment program at the hotel over 4 floors during this period.
•Accountable for directing and guiding an executive team of 8 housekeepers, 5 supervisors, and 46 team members. (This includes contract workers)
•Involved in conceptualizing, developing and conducting ‘Operational and Behavioral’ training programs for team members in the department.
•Along with the Executive Housekeeper, was responsible for high guest satisfaction with a highly motivated team in an efficiently monitored and cost controlled work environment.
1999 Sept – 1999 December Nilaya, Goa
Manager
•Was in-charge of the entire hotel operations at Nilaya Hermitage, a small, privately run boutique hotel in Goa
1995 June – 1999 February The Oberoi, Mumbai
Housekeeper
•Was in-charge of Guest floors (area wise) and responsible for aspects of Guest handling as well as area upkeep and maintenance.
•Maintained good room inventory and turnover during busy times along with the Front Office Manager.
•The Director, Housekeeping, delegated responsibility of checking for VIP arrivals in the absence of the Assistant Executive Housekeeper.
1994 June – 1995 May The Oberoi, Mumbai
Assistant Housekeeper
•Was sent on first assignment to Mumbai to The Oberoi, a 5* Super deluxe hotel on Nariman Point catering to the top end of the corporate business community. The hotel has many firsts with respect to international benchmarks for high standards.
Education Oberoi School of Hotel Management / Oberoi Centre for Learning and Development, Delhi (1993 – 1994)
•Housekeeping Executive Training Programme
•Post Graduate Diploma
Institute of Hotel Management, Catering Technology and Applied Nutrition, Dadur, Mumbai (1990 – 1993 )
•3 year Diploma in Hotel Management
Internship
•The Oberoi Towers, Mumbai
Professional Activities
•Integral part of the Gallup Survey implementing results of the study conducted to do - ‘Creating awareness amongst staff of Guest facilities’ at The Oberoi, Mumbai.
•Working member of the ‘Transformation Process Review Group’ looking at Measuring Performance of various Hotel Processes. This was an outcome of the Mckinsey Study conducted for Oberoi Hotels, India.
•Held the Position of Training Co-ordinator for The Oberoi, Mumbai’s Housekeeping Department for a period of 2 years. Organized and co-ordinated training programmes for team members with active participation. Structured training man-hours per month per employee of approx. 3.5 hrs.
• Been on organizing committees for Mass Staff Welfare Activities:
•Antakshari ’97 & ’98 / Annual Hotel Quiz ‘97
Accreditation, Self Learning & Training Programs
•Successfully completed the course on ‘Housekeeping Management in the Hospitality Industry’ conducted by American Hotel & Lodging Association.
•Participated in Team effectiveness workshops, looking at better working groups and relationships amongst executives in Oberoi Hotels, Mumbai.
•‘Quality Customer Workshop’, conducted by Centre for Growth Alternatives, concentrating on Quality service in the Hospitality industry.
•Performance appraisal workshop creating awareness of the New System of Performance rating and reimbursement for all employees.
Recognition Received
•Letter of Appreciation for the work put in as ‘Team Member’ on the project ‘Measuring our Performance’, an offshoot of the Mckinsey Study.
•Letter of Thanks for being on the Organizing team for ANTAKSHARI 1998, welfare activity involving 2000 employees of the hotel.
•Letters of Appreciation from Director, HRD for regularly displaying the true spirit of ‘I Take Charge’.
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