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| Position wanted: |
Computer support, Manager , Customer Engineer or as arranged |
| Job category: |
ComputerConsultancyCustomer ServiceInformation TechnologyInstallationInternetManagement/ManagerQuality ControlQuantity SurveyingSupport/Help Desk |
| Preferred Location: |
Libya |
| Preferred City-State/County: |
Tripoli |
| Objective and Resume Summary: |
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Job skills: « Installing and troubleshooting all windows operating systems and applications software
« Troubleshooting and repairing computers hardware issues
« Supporting Windows NT, Windows 2000 and Windows 2003 Server
« Cisco IOS routers operation and configuration
« Routers and Backup Modems installations
« Managing and supporting Network
« Computer training
« Basic Blackberry configurations, troubleshooting and upgrades
« Windows Xp role out for financial institutions
« Wireless order taker installations and recovery
« Server installs and configurations in restaurants and retail stores.
« Daily Technical service calls and constant effort in meeting service level agreement ‘§SLA‘¨
« Fast Lane self checkout repairs and installations
« ATM bank machines service and configurations
« Cash registers and computers repairs, which includes replacing system boards and Processors
« E-tools wireless kit installation at Retail stores, leading a team of cablings and electricians
« Integrated debit and credit installations
Professional Competencies: « Willing to learn and upgrade skills as required
« Excellent ability to work independently and as a part of a team
« Highly motivated and willing to accept responsibilities
« Willing to travel to work sites
« Out standing work ethics and punctuality
« Great ability to work under pressure
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| Skills: |
computer technician, Manager, customer engineer. |
| Known languages (and levels): |
English-Very GoodArabic-Very Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
Canada, Manitoba, Winnipeg |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
|
February, 2009
Operating and configuring Cisco IOS routers
NCR University ԤOn LineԬ
January, 2009
Introducing Windows Server 2008
NCR University ԤOn lineԬ
March and April, 2006
Dell Associate DCSE Certification
NCR University ԤOn lineԬ
April, 2002
A+ Certified Professional
Winnipeg Technical College
Canada
June, 2002
Microcomputer Systems Technician
Winnipeg Technical College
Canada
July, 1991
Systems Maintenance Technician
Building Owners and Managers Institute International
Canada
December, 1994
Diploma
Sutrak Air Conditioning Units
Germany
October, 1990
Bachelor of Science
The University of Winnipeg
Canada
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
NCR Canada
112-1555 St James St
Winnipeg, Manitoba
R3H 1B5 September 2004 ‘V Present
Customer Service Engineer
.
« Receiving daily service work orders on Blackberry, dispatching to customer site for service, installs and upgrades.
« Image and software recovery for servers, computers and registers
« Computers hardware troubleshooting and repair
« Connecting systems to network, troubleshooting and repair failed connectivity.
« Configuring and installing Cisco routers for retail stores
« Daily service calls to repair computers, point of sales registers and automated banking machines
« Supporting customers over the phone and trying to resolve issues remotely.
« Ordering replacement parts for different types of POS and ABM, upgrading software and hardware on POS and ABM
« Leading a team of technicians to install complete store point of sales equipments, including computers, servers, routers and cash registers.
« E-tools wireless kit installations and configurations
« Integrated Debit and Credit installations
« Self check out lanes installations and configurations.
Own business home based
Hope Star Technology
311-212 Greenway Cres. W
Winnipeg, Manitoba
R2Y 1Z2
July 2002- September 2004
Computer Consultant
« In shop Computers repairs at 4-M enterprises
« Installing computers and connecting to the network at Riverview Health Center
« Wireless router installation and firmware upgrades
« Connecting small office network to enable files and printers sharing at Red River Valley School Division
« Computer training at Winnipeg Technical College
« On site Technical support for small offices and home users
Winnipeg Technical College
130 Henlow Bay
Winnipeg, Manitoba
R3Y 1G4 December 2002- September 2004
Substitute teacher
« Teaching students Windows operating systems
Installations and configurations
« Supervise Lab activities and assist students with their
Lab assignments
« Assist student with special need
Oak Bluff Community School
155 Agri Park Road
Oak Bluff, Manitoba
R0G 1N0 April 2002- November 2002
Work Practicum and Paid work
« NT Server daily user administration, data tape backup, support staff and students.
« Troubleshooting and repairing computers hardware issues
« Assisting staff with software issues and rollout
« Installing software on desktops and connect systems with network.
New Flyer Industries
711 Kernaghan Street
Winnipeg, Manitoba
R3C 3T4 December 2001- February 2002
Work Practicum
« Answer Helpdesk phone and log calls in Helpdesk Database
« Image computers and install various software Troubleshooting and repairing computers hardware
« Assist Desktop staff with computers moves and software installation
C-Mac Electronics
Systems Inc.
1455 Mountain Avenue
Winnipeg, Manitoba
R2X 2Y9
January 2000 ‘V May 2001
System boards screen and touch up operator
« Telecommunication systems assembly
« Nortel system boards screen and touch ups
Emco Distribution Ltd.
801 Century Street
Winnipeg, Manitoba
R3H 0M4 February 1999 ‘V December 1999
Material Handler
« Handling Plumbing and heating parts
Intertecnica Deutz Service
5 Benashour St
Tripoli, Libya January 1995 - Feb 1998
Service Technician
>Installing and maintaining Electric generators
>Troubleshooting and repairing Neoplan buses
Air Conditioning
Star Refrigeration and Air conditioning services
Own bussines
223 Shara Algraba St
Tripoli, Libya June 1992 ‘V October 1994
Owner Operator Service Technician
>Installing and repairing Refrigeration and Air Conditioning units
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