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| Position wanted: |
Management, Training, Business Development, Operations, Call Center |
| Job category: |
ConsultancyCustomer ServiceEducationHR/RecruitmentManagement/ManagerSalesTelecommunicationsTelesalesTradesTraining |
| Objective and Resume Summary: |
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| Training and Management professional. With outstanding experience based on solid formal education. Demonstrate commitment to leadership through positive contributions in boosting employee morale and streamlining policies and procedures. Able to work closely and effectively with employees at diverse levels. Skilled in communicating ideas and guidance on all levels. Outstanding and dedicated team player with strong analytical, communication, interpersonal and problem-solving skills. |
| Skills: |
Determination to succeed Ability to work independently
Positive Attitude & Enthusiasm Flexibility & openness to other views.
Team spirit Adaptable to new situations
Presentation Skills Strong verbal & written communication
Advanced negotiation techniques Patient listener
Out of the box Thinker Confident & upfront towards problems
Good decision-making capability Proficient logical & analytical skills
Very Quick Learner Ace reporting and statistical skills
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| Known languages (and levels): |
English-Very GoodArabic-Very Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
2000 USD
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| Current Location: |
Oman, Muscat |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Unspecified
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Institution : University of Gezira Sudan
Qualifications : Bachelor Degree (Honors) - in Statistics & Computer Science.
Completed : Dec 22nd, 2002
Institution : University of Gezira Sudan
Qualifications : Master in Computer Science.
Completed : On going.
Institution : Engineering and Marine Training Authority(EMTA), UK
Qualifications : Certificate of Verified Achievement/Certified Trainer.
Completed : March 26th ,2008
Institution : American Management Association.
Qualifications : Managing Customer Satisfaction Process.
Completed : On Going
Professional Affiliations
Member of American Management Association (AMA)
Member of Arab Trainers Network (ATN)
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
April, 6th 2007 up till now, Infoline LL, Knowledge Oasis Muscat, working as:
Sr. Executive Training & Development
Profile/Responsibilities
Assisting the Training Manager in T.N.A Process
Researching, designing and content development of Training modules.
Conduct Internal & External (in and out Muscat) Seminars, workshops and Training programs.
Meeting regularly with the team to ensure that activities enumerated in the project proposal are implemented on schedule.
Consulting with the coordinator and team members on the implementation and proposed revision of agreed upon work plans.
Conducting regular job performance evaluations with the coordinator.
Seeking regular assistance from the coordinator and advisor in the performance of job responsibilities.
Selecting qualified applicants for participation in the various courses.
Contributing to logistical preparations for trainings and issue briefings.
Identifying resource persons and consultants able to make short-term contributions to the projects.
Assisting the team in the process of recruiting new staff members as required.
Assisting the team in proposal writing.
Identifying relevant opportunities with the team for staff development.
Translation of English to Arabic, as and when required
Giving feedback (To the Team and Trainees).
Participating in quarterly scheduled meetings.
Executive -Training and Development
Profile/Responsibilities
Researching & designing the Training modules / contents
Preparing presentations for various Soft Skills trainings
Conducting Training Sessions at Various Location in Oman
Assisting the Training Manager in T.N.A Process
Translation of Arabic Content to English
Prepare Contents on the topics assigned by Training Manager
Conduct Internal & External Trainings (in & out of Muscat)
Ensuring complete documentation related to the training
programs conducted
Conduct Evaluations / Assessments during Training Sessions
Translation of English to Arabic, as and when required
Taking part in the Team meetings
Initiating motivational & innovative ideas for the development of the Training Team
Giving feedback (To the Team and Trainees)
1st Jan2003 to 31st August 2006 Manager Assistant M/S MECCA Import & Export CO.LTD , Khartoum, Sudan :
Profile/Responsibilities
Follow up the over all import process
Assist/ manage on behalf of Manager the large correspondence
Assist in decision making using statistical methods (SPSS).
Direct and manage Banking Procedures (L/C`s and financing)
Supervise the invoicing process
Filling and record keeping.
Maintain and follow up Import documents including Invoice, B/L and other necessary docs.
Assists in staff managing.
Direct all the issues related to Taxation and Zakat of the company.
15th Nov 2002 1st Jan 2003 Manager in Electronics & Computer Division M/S Losen Trading Co. Ltd, Khartoum, Sudan.
Profile/Responsibilities
Responsible for supervising and organizing the Desk staff and their day-to-day operations.
Establish and monitor a process to ensure the accuracy and timeliness of information entered into the system.
Establish escalation guidelines for assigned staff to follow, and adhere to guidelines for reporting items to senior management.
Establish and manage a process for generating daily and monthly reports to senior management.
Serve as project lead on approved initiatives pertaining to the department.
Review and document staff performance in conjunction with the annual evaluation process. .
Manage the recruitment of staff replacements and additions as appropriate, interviewing applicants, and Training new hires.
Identify staff Training needs, individual staff development goals, and organizational enhancements, and submit recommendations to senior management.
Workshops & Training programs
I have successfully prepared and delivered more than 70 workshops Training programs and Training Needs Analysis for many big corporations over the sultanate for example:
Excellence in Communication and Customer service, for AL Hassan Group, Bank Dhofar, Ministry of Manpower, Muscat Insurance, OmanTel, Ministry of Tourism, AlSafa Poultry and Many others Various times in various locations over the Sultanate.
Process Analysis and Coaching- Customer Service Division, Fincorp.
Excellence in Service and Sales, for Bank Muscat, Al Madina Insurance, OmanTel and many others Various times in various locations over the Sultanate of Oman, Muscat, Sohar, Ibra, Sur, etc.
Handling Complaints & Irate Customers, OmanTel Training Center-Ruwi, June 2nd 2007.
Call Center Training, Various times for various corporations like OmanTel Directory, Ministry of Tourism, Ministry of Man Power OIFC, Bank Muscat, National Bank of Oman, etc.
Leadership, OmanTel Training Center Ruwi.
Supervisory Skills- for OmanTel Various times in various locations over the Sultanate of Oman, like Nizwa, Ibri, etc
Effective Teamwork Development, OmanTel Training Center Ruwi, Aug 18th 21st 2007.
Fundamentals of Successful Planning, OmanTel Training Center-Ruwi, Aug 25th28th, 2007.
Decision making, Various times in various locations over the Sultanate of Oman like Muscat, Sohar, etc.
Selling Skills & Sales Techniques, OmanTel Training Center- Ruwi, Sept 1st 4th, 2007.
Mentoring skills Various times in various locations over the Sultanate of Oman like Oman Chamber of Commerce and Industry Sohar, Muscat, etc.
Sales & Communication Skills, OmanTel Training Center- Ruwi, Sept 9th 12th, 2007.
Influencing skills Various times in various locations over the Sultanate of Oman like Muscat, Sohar, etc.
Problem Solving Skills, OmanTel Training Center- Ruwi, Sept 15th 18th, 2007.
The Language of Positive Communication, for OmanTel, Ministry of Tourism Call Center, OIFC, Al Madina Gulf Insurance and many Others, Various times in various locations over the Sultanate of Oman like Muscat, Sohar, etc.
Excellence in Negotiation and Sales, Various times in various locations over the Sultanate of Oman like Muscat, Sohar, etc.
Time Management, Various times in various locations over the Sultanate of Oman like Muscat, Sohar, etc.
Maximizing Customer Retention, (Telephone Directory of Oman & OIFC) Knowledge Oasis, Muscat, 31st, 2007.
Mastering communication for OmanTel, Ministry of Tourism, and Many others Various times in various locations over the Sultanate like Muscat, Chamber of Commerce and Industry Sohar, etc.
Stress management for OmanTel, National Bank of Oman, Ministry of tourism, OIFC, and Many others Various times in various locations over the Sultanate of Oman like Muscat, Sohar, etc.
Plan To Perform, Knowledge Oasis, Muscat, Al Ahlia Insurance, Switz &Infoline Trainers April 23rd, 2008.
Insurance Product Training, for Al Madina Gulf Insurance, Knowledge Oasis Muscat, and BCT Training Center, Gala.
Work ethics, Ministry of man power, Knowledge Oasis Muscat
Telephone technique Ministry of man power, Knowledge Oasis Muscat
BTS Telecommunication System Ministry of man power, Knowledge Oasis Muscat.
Omani Labor Law Nissan, February 8th 11th, 2008
Many other different courses in Management, office practice, quality, etc for different corporations over the Sultanate
Projects
Act as a Team Leader for the following processes:
OmanTel Directory Enquiries- Agents Quality Evaluation.
Fincorp Customer service process analysis.
Bank Muscat Database construction quality assurance.
Bank Muscat Credit Card Promotion Process Quality assurance.
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