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| Position wanted: |
HR/ Recruitment & Selcetion/ Traininig / CS./ Client Relationship/ Admin |
| Job category: |
ConsultancyHospitalityHotel IndustryHR/Recruitment |
| Preferred Location: |
Oman |
| Preferred City-State/County: |
Muscat |
| Objective and Resume Summary: |
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Currently; am working as Online Agent running my own Business of Labor Supply to various places, like; UAE/ OMAN/QATAR/ SA/ Malay
.
Previously; worked as HR Consultant (Recruitment & Hiring) & Training Manager (Training New Employees, Presentation & Prepare Manuals)in Omani Consultancy Firm (Path Management Consultancy) in, Dubai/UAE
Previously, I worked as MANAGER (Customer Relation & Care) in a multinational Free Zone Company & Customer Services Supervisor in Chamber of commerce (Free Zone Authority) in RAK/ U.A.E
I am holding M.B.A in (HRM) from PIMSAT /Preston University) /ISB,
DIPLOMA in Hotel & Tourism Management
Having approximately 8 years of Working Experience in
O Guest Relation & Front Office Services in Hotel Industry
O Management Administration & Relationship
O Front Desk Customer Services & Call Centre operations & collision with foreign clients & investors
O HR functions & Training Management. Like; Recruitment, Presentation & Lectures etc
I am the fully capable of Arabic language skills as am dual national of OMAN
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| Skills: |
Recruitmwnt & Selection/ HR/Training & Presentation/ Customer Services/ Client Relationship....
Communication Skill, language Skills, Computer..MBA (HRM), Hotel Diploma...09 yrs exp...etc |
| Known languages (and levels): |
English-Very GoodArabic-Very GoodChinese-Very GoodOther: Urdo, Pashto
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
Oman, Muscat |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Masters
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Academic Qualification
2003-2004
- Master of Business Administration
(Human Resources Mngt.)
- PIMSAT, Preston University/ Isb
1998 - 2000
- Bachelor Degree/ Graduation
- Peshawar University / Isb
1998- 2000
- Intermediate / DAE Degree
- Electronics Technology/ Rwp
1993-1995
- Metric
- Federal Board / Isb
Professional Diploma/Courses/Technical Skills / Certificates
1999-2001
- Diploma in Hotel & tourism Management 2002
I.T.H.M / TDCP (Institute of Tourism & Hotel Management) / Isb
- D.I.T (Diploma in Computer Technology) 2001
Super Tech Institute of Computer Sciences
- D.C.A & D.C.P (Diploma in Computer Applications & Programming) 1999
N.I.E / National Institute of Electronics/ Isb
- Other Certificate Courses
- Microsoft Office (All versions)
- Microsoft Project 2002
- Air Ticketing & Sales Tariff for Air Reservation
- MS windows XP/ 95-98/ 2000/ ME/ NT 4.0
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Nov, 2007 Till Date
Online Agent (Private own Business)
Associated with various Companies abroad for labor/ professional candidates supply
Gathering profiles by diff. ways like; sub agents/ companies/ Training Institutes
Manpower Supply to different location
Headhunting/ profile screening/ selection/ Recruitment
Visa & Travel arrangements
06 Months individual analysis or replacement for selected candidates
Feb, 2007 Nov, 2007
HR Consultant (Recruitment & Hiring) / Training Officer
Path Management Consultants
Dubai/ UAE
Training New Employees, Presentation & Prepare Manuals
Headhunting from various sources
Publishing Add & made of Job Descriptions
Screening of profiles & Short listing
Conducting interview
Download & search matching profiles
Making new contracts/ Business Developments
Jan, 2007 Dec, 2007
Manager/Corporate Customer Relation
SPI Fzc. RAK Free Zone Authority
RAK/ UAE
To lead my team help the middle management in making development policies
Management of office, Warehouse, Sales & Employee Relation & Benefits
Heading employees towards goal achievement
Decision making & problem solving
Work on available, estimated & forecasted resources
Co-ordinate, manage & build relationship with clients
Customer Services Supervisor
RAK Free Trade Zone Authority / Chamber of Commerce
RAK/ UAE
There are almost 1500 to 2000 Clients that were dealt by me,
for their Registration, Visa Services, Trading Licenses, etc
To lead my team help the middle management in making development policies for international clients
Heading the Costumer Services Dept. along with workfellows
Reporting to admin manager
Handling all client/ investors facilities i.e. visas processes, legal documents, travel arrangements, etc
Mar, 2004 Dec, 2005
Assistant Admin/ Relationship Officer
Info Correct Wireless Services
Working closely alongside the Administration Manager
Supervising a team of different Consultants.
Attending weekly / fortnightly and monthly management meetings.
Meeting or exceeding all desired goals as set forth by the Department Director.
Directing sales, collateral distribution and telemarketing of all groups sales programs.
Processing of all related paperwork and applicable clerical functions.
Assisting in the planning, implementation and coordination of all sales efforts.
Responsible for customer presentation both written and oral.
Responsible for researching and monitoring competition.
Responsible for filling the organizations employees Data, Executive Meeting Facility and Records.
Responsible for maintaining budgeted Companys Salaries & offered Packages.
Promoting positive Employees relations.
Assisting with the resolution of customer/Employee complaints and problems.
Ensuring that tracking reports and expense reports are accurate and are submitted in a timely manner
August 2002 to December 2003
Assistant Front Office Manager
Ensuring that all room allocations are dealt with accurately.
Achieving agreed standards of service and take appropriate action as necessary by training the team.
Ensuring that the guest history database is accurately maintained.
Ensuring that all Front Office accounting procedures are accurately followed.
Liaising effectively between departments and management on a daily and weekly basis regarding business or queries
Dealing efficiently, politely and courteously with any guest enquiries or complaints and to bring any important matter to the management attention
Envoy Continental Hotel / Islamabad- Pak
Sep, 2001 Jul, 2002
Shift Supervisor
Coordinating & Controlling all Front office activities on assigned shift to ensure the best possible guest service
Training all junior staff & new FO personnel of handling & quality services for Motels guests.
Conferring and coordinating with Lead Front Desk Clerk to ensure Maximum customer satisfaction and optimum utilization of manpower and facilities.
Ensuring the daily work list is competed on assigned shift.
Supervising the Bell Desk in the absence of the Guest service Manager.
Counseling, guiding and instructing personnel in the proper performance of their duties.
Recommending changes, including hiring, promotion, demotion or termination of personnel
Aug, 2000 Aug, 2001
Guest Relation Officer &
Front Office Receptionist
Margalla Hotel / Islamabad
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