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| Position wanted: |
Customer support manager/ team leader |
| Job category: |
ConsultancyElectronicsEngineeringInformation TechnologyManagement/ManagerQuality ControlResearch/DevelopmentSoftware DevelopmentTelecommunications |
| Objective and Resume Summary: |
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Current
Position Operations Manager Comverse
Work
Experience Cosmote Romania, 2006 ongoing
New generation InSight 3.7.3 Voice Mail system
New generation ISMSC 3.2.020 version
Who Called system version 3.4
Notify Me system version 3.4
Implement, configure and Acceptance customer procedure
Monet Montenegro Telecommunication - aug 2004 - sep 2004
New generation ISMSC 2.6.14 version
Implement, configure and Acceptance customer procedure
Kiev Star Mobile Communication - jan 2004 - nov 2004
New generation InSight 3.7 Voice Mail system
New generation ISMSC 2.6.14 version
Implement, configure and Acceptance customer procedure
Orange Romania - Voice mail ans SMS servers and sytems installation in Bucharest , Cluj , Brasov Voice mail ans SMS servers and sytems installation in Bucharest
Telemobil Romania - Voice mail ans SMS servers and sytems installation in Bucharest
Romtelecom Romania - Voice mail servers and sytems installation in Bucharest, Cluj , Brasov, Ploiesti, Galati, Timisoara, Bacau , Craiova
Abroad Voice Mail servers, systems and SMS complete installations in :
UK : T-Mobile
Bulgaria : OTE and Mobiltel
Yugoslavia : Telecom Serbska, Mobilna Serbska
Bosnie : PTT Bosne
Montenegro : Promonte, T-Mobile
Makedonie : Mobimak
Greece : Intracom Quest
Related Skills Driving licence: category B since 1997
PC skills : Dos , Windows , UNIX , RMX, LINUX
Telecommunications : TCP/IP, FTP, SFTP, SSH, SMPP, GSM, IS41
Personal
Details Born 25-01-1975, married, 1 child
Very solid training background.
Field experience.
Very good customer relationship.
Ability to work and lead a team.
Ability to work under time presure - severe weather and security conditions
Respect my word of honor under any circumstances.
Solid and unbreakeable moral education
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| Skills: |
team leader, telecommunications, customer support, manager |
| Known languages (and levels): |
English-Very GoodOther: Romanian
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
50000 Euro
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| Current Location: |
Romania, Bucharest |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Masters
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Dates 2004-2005
Title of qualification awarded Masters Degree in International Relationships
Principal subjects/occupational skills covered International Relationships / International Law studies, Negotiation skills, Interpersonal and Psychology studies
Name and type of organisation providing education and training Alexandru Ioan Cuza Police Academy Bucharest Romania
Level in national or international classification Post-universitary studies
Dates 1993 - 1998
Title of qualification awarded Bachelor of Science in Electronics and Telecommunications
Principal subjects/occupational skills covered Electronic and Telecommunications Faculty / Applied Electronics Medical appliances
Name and type of organisation providing education and training Universitatea Politehnica Bucharest Romania
Level in national or international classification ISCED 5
Dates 2000 - 2008
Title of qualification awarded Networking, GSM, IS41Telecommunications, VAS services and SMS - Voice Mail equipments
Principal subjects/occupational skills covered January 2000 Basic Field Operation Voice Mail Systems Tel Aviv Israel
March 2000 Advanced Field Operation Voice Mail Systems Tel Aviv Israel
October 2000 Installation and Upgrade Voice mail systems Tel Aviv Israel
June 2001 Basic networking CISCO, NORTEL Tel Aviv Israel
February 2002 Basic ISMSC field operation and maintenance - Tel Aviv Israel
May 2002 Advanced ISMSC upgrade Wakefield Boston USA
February 2003 Value Added Service Nex2Me product - Tel Aviv Israel
October 2003 Voice Mail Platform Insight version 3.5 - Tel Aviv Israel
July 2004 - Voice Mail Platform Insight version 3.7 - Tel Aviv Israel
September 2004 CRM Customer Relationship Management - Tel Aviv Israel
January 2005 ISMSC version 2.6.1 - Tel Aviv Israel
May 2006 - ISMSC version 3.X - Tel Aviv Israel
August 2007 IMAPCT ( Who Called and Notify Me ) - Tel Aviv Israel
May 2008 Insight 3.7.5 Tel Aviv Israel
Name and type of organisation providing education and training COMVERSE certified training centre Israel / USA
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| Work History & Experience: |
| Years of Work Experience: |
10 to 15 Years |
Dates January 2008 onwards
Position Operations Manager Comverse
Main activities and responsibilities Leading and customer support resource allocation for major projects in Romania like Cosmote, Orange, Romtelecom. Composing the time table for new deployments in collaboration with Project management and customer representatives. Assigning engineers and experts for different stages of the project. Follow up the SLA ( service level agreement ).
Name and address of employer Comverse Israel Habarzel Street 29, Tel Aviv Israel
Type of business or sector Telecommunications, VAS services
Dates December 1999 January 2008
Position Signaling expert engineer Comverse
Main activities and responsibilities Major projects ( SMS, Voice Mail ) software implementation / upgrades/ malfunction handling for customers like:
Cosmote, Orange, Romtelecom, Telemobil Romania
Monet Montenegro Telecommunication
Kiev Star Mobile Communication
T-Mobile UK
OTE and Mobiltel Bulgaria
Telecom, Mobilna Serbska
PTT Bosnie
Promonte, T-Mobile Montenegro
Mobimak Makedonie
Intracom Quest Greece
Name and address of employer Comverse Israel Habarzel Street 29, Tel Aviv Israel
Type of business or sector Telecommunications, VAS services
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