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| Position wanted: |
Manager / Operational Manager / Business Unit Manager |
| Job category: |
ComputerConsultancyCustomer ServiceElectronicsEngineeringInformation TechnologyManagement/ManagerSoftware DevelopmentTelecommunications |
| Preferred Location: |
Romania |
| Objective and Resume Summary: |
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I am looking for a management position with technical (and sales) responsibilities, in order to carry out ambitious projects and help my colleagues to give the best of themselves.
I believe that the process’s re-engineering is one of the most efficient tools to improve the profitability, in respect of customer satisfaction.
SKILLS
• Co-ordinator of the front and back-office functions within the framework of project management.
• Relevant experience in technical & sales co-ordination acquired within several operational subsidiaries of multinational corporations.
• Internal process modelling and analysis, implementation of clear and reliable ITIL quality procedures in order to comply with ISO 9001 V2000 and subsequently with Sarbane-Oxley.
• Oriented towards the internal & external customer’s satisfaction, targeting the fruitful development of clients and business partnerships.
• Proven capacity to work in a competitive international environment.
• Recruiting, coaching and training of multicultural and multi-sociological teams. |
| Skills: |
operational, manager, project, technical, co-ordinator, director, responsible, channel |
| Known languages (and levels): |
English-Very GoodFrench-Very GoodGerman-A littleOther: Romanian - very Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
France, Paris |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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1992 – 2008 Attended various training courses, as well as seminars on Telephony over IP, LAN-to-LAN interconnections, IP services, WAN connectivity, telecom and management (France, Germany, Netherlands, United States, Israel and Romania).
1978 – 1983 Computer Engineering Degree - Data processing and computer science, The Polytechnic Institute of Bucharest.
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| Work History & Experience: |
| Years of Work Experience: |
More than 15 Years |
2008 - 2009 ASSYSTEM France – Engineering and Innovation Consultancy Company, present in 15 countries. Manpower: 9500 employees – Total Revenue: 653 M€.
Responsible of Technologies site
• Management of the development projects (applying the “V” cycle: Development, Integration, Test - embedded SW for mobiles) with a strong IT component, confided by the France-based “Front Office” teams.
• Responsible for the projects’ fulfilment and success. Entrusted with the planning of teams’ schedule and the recruitment of local and internationally out-sourced employees.
• Prospecting local clients and supervisor of responses to call for tenders.
Results: EBITA of 75K€, for a Total Revenue of 675K€, that is 11% for the Fiscal Year 2008 (start-up).
2001 – 2008 Black Box France – subsidiary of Black Box Corp., American company rated on NASDAQ stock market, leader of designing, building and maintaining data and voice infrastructure systems. Manpower: 4300 employees. Total Revenue: 1 B$.
2007 - 2008 Telephony over IP Coordination Manager
• Definition and deployment of the technical & sales strategy focused on customer value added services such as data and voice networking and Telephony over IP.
• Market opportunity analysis in order to offer ToIP and SIP compatible products.
Results: Successfully testing and integrating the equipment, together with several VoIP Telcos, at SIP interface level. Launching the commercial offer and targeting business opportunities.
2002 – 2007 Technical and Sales Manager
• Opportunity analysis and deployment of the Black Box’s European strategy, focused on the implementation of installation and maintenance services for data and voice networks.
• Management, planning and co-ordination of on-site surveys and complex installation projects. Statement agreements and negotiation of SOW with sub-contactors.
• Evaluation of the contractual hazards and risks based on the estimated project flow chart.
• Management of internal and external suppliers in order to observe the deadlines.
• Reorganization of the technical and sales department – management and coaching of 2 managers, 7 salespeople and 7 technicians.
• Monitoring, analysis, optimisation and update of the company’s key processes.
Results: A 2,0% annual growth of the operational result, as well as improvement of the customers’ satisfaction rate above 90%. Iso 9001 V2000 quality certification awarded.
2001 - 2002 Technical and Sales Advisor
• Initiation and development of the company’s expertise field related to Networks integration. Definition and deployment of the company’s policy, oriented towards offering innovative, value added products and services.
• Technical support for complex projects, both before and after sale.
Results: Significant evolution of the company towards offering smart solutions and obtaining installation and maintenance contracts, according to the relevance of the offers.
1993 -2001 Data Plus Communications - American Company of Telecoms (Bucharest - Romania) MITEL Value Added Reseller. Manpower: 50 people.
1995 - 2001 Technical Manager
• Introduction of new technologies: CTI (Computer Telephony Integration) and ACD (Automatic Call Distribution) on the Romanian market.
• Monitoring, analysis, optimisation and revision of the company’s main operational processes.
• Development of a new commercial and marketing approach, suitable for a constantly evolving market.
• Organization and management of technical and sales teams at the national level. Direct co-ordination of a team comprising 40 engineers and technicians.
Results: a 30% increase of the company’s market share within a very competitive environment. ISO quality certification awarded.
1993 - 1995 Maintenance / Service Manager
• Defining a uniform maintenance strategy for all proposed services at the national level.
• Training and managing the intervention teams and direct management of 8 support engineers.
• Introduction and promotion of services and product maintenance contracts.
Results: More than 200 maintenance contracts with strong added value signed in 3 years.
1991 - 1993 Felix Telecom - Israeli-Romanian Telecom Company specialized in installation and services (Bucharest – Romania). Manpower: 25 people
1991 - 1993 Head of department
• In charge of the “Key Bx” product line and responsible for its marketing and sales plan.
• First level interface with the Israeli headquarter.
Results: Initiated the sales, marketing, installation and maintenance plan and won 15% of the market shares.
1983 - 1991 Ice Felix - Computer manufacturer (Bucharest – Romania). Manpower: 800 people.
1983 – 1991 R&D Computer Engineer
• Design and implementation of the first Romanian generation of bi-processor, dual port memory microcomputers.
• Realization of test platforms (hardware and software) for microcomputers.
Results: Certification, validation and referencing in several countries in Eastern Europe and China.
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