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| Position wanted: |
Business Travel,Hotel Management,Reservations |
| Job category: |
Customer ServiceHospitalityReal Estate/PropertyTelesalesTourism |
| Preferred Location: |
UAE United Arab Emirates |
| Objective and Resume Summary: |
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Skills
Client Relationships: Professionally handling clients and suppliers from multiple backgrounds, and ensuring their satisfaction. Excellent people skills.
Communication: Excellent communicator in Arabic, English and French, both written and oral.
Computer Skills: Excellent user of computers. Capable of producing quality documents and presentations. Diploma in Microsoft Office.
Office Automation: Conversant in the use of email, fax, scanners, printers, telephone exchanges and other office automation equipment.
Educational Background
2001 Ba in English Studies
University of Foreign Languages
Bouzareah, Algeria
1997 Human Science Baccalaureate
Amara Rashid High School
Algiers, Algeria
Work Experience
Aug 08-Jan 09 Contact Center Executive
Emaar Properties Pjsc
Dubai, UAE
May 07-Jul 08 Reservation Agent
Gullivers Travel Associates
Media City, Knowledge Village
Dubai, UAE
Responsibilities
• Liaising with over 400 hotels across the region, GCC Countries (UAE - Qatar Bahrain - KSA- Oman- Kuwait), Levant area (Lebanon - Syria – Jordan), along with Libya, Iran, Yemen and Egypt.
• Dealing with allotment bookings and negotiating with hotels to secure space for requests falling outside GTA allotment.
• Confirming non-contracted hotels with best possible rates, if and when requested by an agent / guest.
• Ensuring a proper follow-up is maintained for all prepayment bookings.
• Maintaining all correspondences (Hotel & GTA Internal) are filed properly and are available if and when required
• Assisting all On Line Hotels, with various queries they come up with and monitoring if hotels are accessing the On Line System to action bookings.
• Holding and building the best relationships with the hotels at all times even with personal visits.
Jun 05-May 07 Guest Service &
Reservations Sales Agent
Intercontinental Hotels Group
Call Center
Dubai, UAE
Jan 04 – Feb 05 Guest Service Agent
Front Office Department
Sheraton Deira
Dubai, UAE
Apr 02 – Jan 04 Reservations Sales Agent
Sales Department
Sheraton Club Des Pins Resorts & Towers
Algiers, Algeria
Feb 02 – Apr 02 English Teacher
Royal Computer School
Algiers, Algeria
Summer 2001 Translator & Interpreter
World Festival of Youth & Students
Algiers, Algeria
LANGUAGES
• English (fluent spoken, written &understood)
• French (fluent spoken, written & understood)
• Arabic (fluent spoken, written & understood)
TRAINING
• Cross Training at the Front Office (Reception, Towers & Business Center)
• Cross Training at the Banqueting Department
• Cross Training in the Human Relations Department
• Telephone Selling Skills Training
• Gift Card Training
• Six Sigma Project Training
• The Wow Recovery System
• Be Hot Training
• Hear the Silence
• Code of Conduct
• Record Management
HOBBIES
Literature, human relations, meeting new people and traveling.
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| Skills: |
Business Travel,Hotel Management,Reservations, customer care executive,
contact centre executive |
| Known languages (and levels): |
English-Very GoodFrench-Very GoodArabic-Very Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
( Confidential ) |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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2001 BA in English Studies
University of Foreign Languages
Bouzareah, Algeria
1997 Human Science Baccalaureate
Amara Rashid High School
Algiers, Algeria
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Aug 08-Jan 09 Contact Center Executive
Emaar Properties PJSC
Dubai, UAE
May 07-Jul 08 Reservation Agent
Gullivers Travel Associates
Media City, Knowledge Village
Dubai, UAE
Responsibilities
• Liaising with over 400 hotels across the region, GCC Countries (UAE - Qatar Bahrain - KSA- Oman- Kuwait), Levant area (Lebanon - Syria – Jordan), along with Libya, Iran, Yemen and Egypt.
• Dealing with allotment bookings and negotiating with hotels to secure space for requests falling outside GTA allotment.
• Confirming non-contracted hotels with best possible rates, if and when requested by an agent / guest.
• Ensuring a proper follow-up is maintained for all prepayment bookings.
• Maintaining all correspondences (Hotel & GTA Internal) are filed properly and are available if and when required
• Assisting all On Line Hotels, with various queries they come up with and monitoring if hotels are accessing the On Line System to action bookings.
• Holding and building the best relationships with the hotels at all times even with personal visits.
Jun 05-May 07 Guest Service &
Reservations Sales Agent
Intercontinental Hotels Group
Call Center
Dubai, UAE
Jan 04 – Feb 05 Guest Service Agent
Front Office Department
Sheraton Deira
Dubai, UAE
Apr 02 – Jan 04 Reservations Sales Agent
Sales Department
Sheraton Club Des Pins Resorts & Towers
Algiers, Algeria
Feb 02 – Apr 02 English Teacher
Royal Computer School
Algiers, Algeria
Summer 2001 Translator & Interpreter
World Festival of Youth & Students
Algiers, Algeria
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