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| Position wanted: |
Customer Service Rep/Teacher/Sales Rep |
| Job category: |
Customer Service |
| Preferred Location: |
Argentina |
| Preferred City-State/County: |
Ciudad de Buenos Aires - Ciudad de Buenos Aires |
| Objective and Resume Summary: |
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Volunteer Experience
Habitat For Humanity Philadelphia, Pa
Jun 1998 – Aug 2000
· Organized and directed volunteer groups in projects including stuccoing the side of a house and configuring and implementing design of a public park
· Exercised leadership and attention to safety regulations in the destruction and rebuilding of four houses
Northeastern University Times New Roman Boston, MA
Volunteer Website Consultant Jun 2004 – Sept 2004
· Undertook volunteer enterprise, consulting with 10-student staff to identify goals for newspaper website
· Engaged technical expertise by advising staff about online marketing and dynamic opportunities
· Presented several site templates; designed 20 page final site including site structure, coding and graphic design
Interests
Interests include traveling, literature, and chess |
| Skills: |
Skills
· Prior employment has included sales and negotiations experience, project management responsibilities, client and customer relationships, employee training, and fast-paced office environments |
| Known languages (and levels): |
English-Very GoodSpanish-A little
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| Type of Employment wanted: |
ContractFull TimePart TimeTemporary
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
Argentina, Buenos Aires, Gran Buenos Aires |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Education
Northeastern University Boston, MA
Bachelor of Science in Philosophy; Gpa: 3.4 Apr 2005
Activities and Honors: Cum Laude, University Honors Program, Dean’s List, Model Un.
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| Work History & Experience: |
| Years of Work Experience: |
5 to 7 Years |
Work Experience
Homecomings Financial Blue Bell, PA
Loan Servicing Specialist Jun 2006 – Aug 2007
· Provided positive, professional customer service to current and delinquent homeowners, explaining legal, contractual and procedural circumstances affecting borrowers’ accounts
· Counseled borrowers up to 30 days delinquent, inbound and outbound, to take steps to avoid late payments, including reinstatement, credit counseling, payment plans and sale of homes
· Performed follow-up research, working in concert with tax, insurance, cashiering and loan setup departments
· Maintained efficiency and performance using time guidelines and quality rubrics administered by performance specialists
John Hancock Jan 2003 – Jun 2003,
Website Administrator Jan 2004 – Aug 2004
· Updated and expanded four proprietary websites, utilizing state-of-the-art content management systems in teams of three to five
· Served as company-wide site contact, counseling and training product personnel in maintaining compliance
· Exhibited entrepreneurial skills by taking on projects in coordination with various product personnel to meet the conflicting needs of product departments
· Gained experience composing and presenting project progress reports at weekly meetings
Academy National Mortgage Flourtown, PA
Junior Sales Manager May 2000 – Sept 2000
· Utilized sales techniques to increase customer base by over 100 clients. Interviewed clients about financial status and introduced available mortgage packages
· Researched and negotiated mortgage details with financial institutions including Washington Mutual |
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