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| Position wanted: |
Open for sugestions |
| Job category: |
Customer Service |
| Preferred Location: |
Argentina |
| Preferred City-State/County: |
Bahia Blanca - Buenos Aires |
| Objective and Resume Summary: |
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I enjoy travelling and meeting extraordinary people. I like to take the best from every situation and I have a very positive attitude which has always been a constant in my life.
In my work I am diligent, always willing to provide best results and achieve goals.
I am a fan of hockey, which is the Swedish national sport.
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| Skills: |
Flexible,Swedish,Language |
| Known languages (and levels): |
English-Very GoodGerman-A littleSpanish-GoodOther: Swedish,Norwegian,Danish,Portuguese
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
( Confidential ) |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
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EDUCATION
2001 Social Courses
Laernia , Kalmar, Sweden
1999-2000 Languages & Nature Science
Vimmerby Folkhögskola Vimmerby, Sweden
1997-1998 Languages & History
Vadstena Folkhögskola, Vadstena, Sweden
1995-1997 Economy & Commerce
Vimmerby, Sweden
Skills
It Certificates: Rave 5.6 EDC(Astrazeneca)
It Skills: Crm tools, Network systems, Extended skill in MS Office, IBM Lotus, Adobe
Products(Dreamweaver, Photoshop, Indesign, Acrobat Pro) Quark Xpress,
Assembler programming
Operating Systems: Windows 95, 98, XP; Linux; AmigaOs
Language Skills: Swedish (mother tongue)
English(fluent)
Portuguese(very good)
Norwegian(good)
Danish(good)
Spanish(good)
Extra Activities
1997 Active member in the Red Cross
1997 Singer in Vadstena Folkhögkolas choir
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| Work History & Experience: |
| Years of Work Experience: |
5 to 7 Years |
Feb 08/ Jun 09 Travelling in south america
Sept 08/Nov 08 Sales Representative
National Pen Limited, Dundalk, Ireland
Sales Representative for the Norwegian market
Nov 07/Apr 08 Customer Support Representative
IBM, Erfurt, Germany
Providing 1st and 2nd line assistance on requests for IT support raised
by a range of customers based in Europe.
Multilingual support provided via phone, e-mail and remote take over
Accounts supported: AstraZeneca, EDC Bayer, Ecolab
Apr 07/Jul 07 Customer Service Agent (first line)
Adobe Systems, Amsterdam, Holland
Multilingual Help Desk Agent for all Adobe Products
Handling of orders and product upgrades
Escalation of technical issues to Tech Support
Languages Supported: Swedish, Danish, Norwegian
Jan 06 / Aug 06 Customer Service Agent (first line)
PGone, Fuchal, Portugal
Helpdesk Agent for Swedish Telecom customers
Handling of billing inquiries and reporting technical Issues.
2004 Social Assistant
German sea mission, Santos, Brazil
Helping sea men with health and legal matters
2003 Language Teacher (English, Swedish, Norwegian, Danish)
Kims Idiomas, Santos, Brazil
Teaching Nordic languages to shipping companies
Dec 01/Jul 02 Play Writer
Theatre Tornado, Kalmar, Sweden
Involved in writing and directing small plays for ill children
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