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| Position wanted: |
System Administrator |
| Job category: |
ComputerCustomer ServiceInformation TechnologySupport/Help Desk |
| Preferred Location: |
Australia |
| Preferred City-State/County: |
Perth - Western Australia |
| Objective and Resume Summary: |
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Technical Summary
Microsoft Certified Professional Engineer (Messaging) with 9 years of experience in the IT.
Expertise in Migration from Windows NT/2000 domain to Windows 2003 domain.
Expertise in Active Directory and Exchange Server Administration.
Expertise in Migration from Exchange Server 5.5/2000 to Exchange Server 2003.
Expertise in designing and Implementation of Microsoft Active Directory Infrastructure.
Expertise in Exchange Server 2003/2000 Administration and Implementation.
Experience in ISA server 2004 Installation and configuration.
Experience on Installation, Assembling of Compaq/Hp/IBM/HCL/Dell Servers, LTO, Autoloaders.
Experience on Installation, Assembling & Repairing of HP, IBM, Lenovo Laptops, Desktops.
7 Years of rich working experience with HP (I) Pvt. Ltd. under different service providers.
Also authorized to work in Australia as have an Permanent residency VISA for Australia.
Technical Skill Set
Directory Services : Active Directory (2000/2003). Design and Administration.
Operating Systems : Microsoft Windows Server 2003, 2000, NT 4.0., Windows XP Professional, Windows 2000 Professional, Windows 98/95.
Messaging Systems : Microsoft Exchange Server 2003, Exchange Server 2000.
Servers : Microsoft ISA server 2004/2000, DHCP, DNS
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| Skills: |
Active Directory, DNS, DHCP, Windows 2003, ISa Server 200$, Exchange Server. |
| Known languages (and levels): |
English-Very GoodHindi-Very GoodRussian-Very GoodOther: Punjabi
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
340000 USD
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| Current Location: |
India, Chandigarh |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Tech School
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Technical/Educational Qualifications
Sr. No. Qualification %age Years of Passing Board
1. Matric 63% 1994 CBSE (Regular)
2. Higher Secondary (Non-Med) 63.4 % 1996 CBSE (Regular)
3. 3 ½ Years Diploma in Computer 63 % DEC 1999 State Technical Ed. Board Haryana Engineering.
Professional Certification
MCSE trainings undertaken in Windows 2003 & certified with MCP in Win 2003.
Exams Cleared as:
70-284 (Implementing and Managing Microsoft Exchange Server 2003)
70-291 (Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure)
CCNA 1 Month course completed
Proliant Server Engineer Certified from HP (I) Pvt. Ltd.
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
I. 27 August 2008 05 March 2009: Packet Video (I) Pvt. Ltd, Mohali (Punjab) as a contractor for IT Operations Analyst.
Job Responsibilities:
Manages IT infrastructure including network, systems, voice, & power equipments.
Installation & Configuration of File Server with Disc Quota applied for users & defined folder level security.
Closing of Tier1 & Tier2 Helpdesk Tickets. Coordinating day-to-day IT activities.
Installation & Configuration of Trend Micro client, VPN client, Perforce client.
Disaster recovery backup plans for Laptops.
Supporting users for Windows VISTA, Windows XP, Linux & outlook related problems.
Creation of Active Directory accounts for Users.
II. 12 November2007 26 August 2008: Quark City India Pvt. Ltd, Mohali as a System Administrator.
Job Responsibilities:
Day to day administration, support, maintenance and monitoring of the MS Exchange 2003 infrastructure.
Configuration & Troubleshooting of Frontend & Backend Exchange Server.
Migration of mailboxes in case of disaster.
Monitoring size of information stores and individual Mailboxes. Utilizing ESEUTIL when appropriate.
Installation, configuration & maintenance of Outlook Web Access Server.
Installed Service Pack 2 successfully on all Exchange Servers & increased the storage space by editing registry.
Day to day troubleshooting of Outlook issues.
Administration of mailboxes and user accounts.
Public Folder creation, replication and rights assignments.
Message tracking and troubleshooting to resolve mail delivery issues.
Verify daily Exchange and operating system backups and perform periodic restores to prepare for disaster.
Deleted mailbox & mails recovery by using Recovery Storage Group.
Maintain, monitor and troubleshoot Exchange virus protection software.
Maintain, monitor and troubleshoot Blackberry Enterprise server.
Installation & configuration for Anti Spam Server.
Installation & configuration of ISA Server. Publish OWA & oracle site to Internet & Intranet. Create Internet Access policies.
Installation & Configuration of Certificate Server to issue certificates to HTTPS sites using IIS 6.
Supporting users for Windows XP, Outlook, Hardware & network related problems.
III. April 2005 November 2007: RT Outsourcing Services Ltd. Chandigarh (Neutral Service Providers of HP) as Senior Engineer Operations under Contract of HP.
Responsible for providing onsite Hardware and OS level support to different customers for HP Proliant Servers, HP Desktops & Laptops etc.
Installation & Maintenance of HP High end Laser Printers, DeskJet Printers, Storage devices, RAID controllers, ILO devices. Communicating courteously with customers by telephone, email and face to face.
Investigating and solving customers` problems (these may be more complex or long-standing problems that have been passed over by customer service assistants).
Handling customer Escalations or any crises.
Meeting with other managers to discuss possible improvements to customer service provided.
Being involved in staff recruitment and appraisals.
Training staff to deliver a high standard of customer service.
A) Posted at PEPSI FOODS PVT. LTD. Village Channo District Sangrur from 27th April 2005 to 31 May 2006 as a System/Network Administrator.
Duties at Pepsi Foods Ltd.
Installing Configuring & maintaining Active directory, DHCP, DNS & Software Update Services.
Installation, Configuration & management of Exchange Server 2003, Outlook, POP3, IMAP, OWA.
Maintaining VERITAS Backup Server with LTO Autoloader to Schedule backup of Servers with VERITAS Backup exec client & backup of Desktops by Net backup Desktop client.
Installing, Configuring & Maintaining ISA Server for defined internet policies for different users.
Monitoring of packages like Mapics (erp), Winlims, Cmds for plant Operations.
Day to day administration, support, maintenance and monitoring of the MS Exchange 2003 infrastructure.
Monitoring size of information stores and individual Mailboxes. Utilizing ESEUTIL when appropriate.
Installation, configuration & maintenance of Outlook Web Access Server.
Verify daily Exchange and operating system backups and perform periodic restores to prepare for disaster.
Deleted mailbox & mails recovery by using Recovery Storage Group.
Maintain, monitor and troubleshoot Exchange virus protection software.
Installation & Configuration of Symantec Antivirus Server. Regular monitoring of updates to desktops using Server.
Configuration of ISA Server & maintaining Internet Policies.
Regularly monitoring of Leased Line Data circuit, router, and servers health.
Designing of Disaster Recovery Plans for Critical Servers & desktops.
Maintain a scheduled maintenance program for all PC`s, servers, keep up-to-date records cataloging computer equipment and software licenses, total assets management.
View and examine all new alerts on each Server, resolving them in a timely fashion.
Perform server and security audits, system backup restore procedures, and other recovery processes in accordance with the company`s disaster recovery and business continuity strategies.
Maintaining File and Print Servers with applying service packs and Patches as and when required to make sure that systems are free from any errors. Also applied Quota for users in File Server.
Routine Checkup of Systems, server health, & UPS installed with machines in PLANT.
B) Posted at Ericsson (I) Pvt. Ltd. Sec.34-A, Chandigarh. From 01 June 2006 to 31 Dec. 2007 as a System/Network Administrator & Team Leader for 4 Ericsson Sites.
Duties at Ericsson:
Management of Windows 2003 as DHCP, DNS, FILE & PRINT Servers, Network Printers.
Configuration and Administration of CISCO Router, Nortel Business Policy Switches 2000, & Hp Procurve Switches, Desktops, Laptops & complete Asset Management.
Supporting Users for Microsoft Outlook, Network or Internet related problems.
IV. June 2004 April 2005: InfoTech Department, Ranbaxy Labs. Ltd, Mohali, Punjab as Team leader & Sr. Engineer on behalf of HP sales India Pvt. Ltd. (Contract Employee Oasys Comnet Pvt. Ltd, New Delhi).
Job Responsibilities:
Day to day administration, support, maintenance and monitoring of the MS Exchange infrastructure.
Administration of mailboxes and user accounts. Creation of New User accounts.
Message tracking and troubleshooting to resolve mail delivery issues.
Configuration, management and troubleshooting of remote e-mail access using OWA.
Verify daily Exchange and operating system backups and perform periodic restores.
Works as part of a high performance support team to ensure that system enhancements and defect corrections work properly and meet the users requirements.
Assign User Level and Group Level Securities Where Necessary.
Documenting Standard Operating Procedures.
Performs server and security audits, and system backups and recovery.
Trouble-shoot and repair computer hardware and software, including network servers, network operating systems, PCs and PC applications, LAN cabling, and virus protection.
Patch management and Antivirus update by using MacAfee EPO server.
V. March 2000 June2004: (Customer Support Engineer & Customer Support Manager), Suntrend Technologies, (Neutral Service Providers of Compaq/HP) Chandigarh.
Sr. Customer Support Engineer. October 2000 May 2003
Installation,Maintainence & Repairing of Servers, Desktops, Printers(DMP, Laser, Line, DFX) in Punjab, Chandigarh and Haryana for different clients of Compaq computer India ltd.
Co-coordinating with customers regarding AMC & Service related issues.
Installs, configures and upgrades operating systems and software.
Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
Maintain 24 hrs uptime responses for critical customers to provide support on Servers, Routers, and Switches etc.
Business Development and Customer relationship.
Sites Handled independently as Customer Support Engineer:
A) Maruti Regional Office & Oriental Insurance Company Offices at Chandigarh & whole Punjab.
Maintain WAN and Local Area Network. Support provides on Window NT 4 server, Windows 95, 98. Exchange 5.5 server, PDC or BDC Server, DHCP Server, DNS Server, WINS Server.
Patch management and Antivirus update.
Daily monitoring of VSAT connectivity & NT backup of all critical data.
Supports Users for Outlook & Windows 95, 98 & Network related problems.
Installation, configuration and troubleshooting of Operating Systems on Desktops.
Repair of Line, Local & Network Printers.
Customer Support Manager (Field Support) June 2003 June 2004
Providing help and advice to customers, using the organizations products or services.
Communicating courteously with customers by telephone, email and face to face.
Investigating and solving customers` problems (these may be more complex or long-standing problems that have been passed over by customer service assistants).
Handling customer complaints or any crises.
Keeping accurate records of discussions or correspondence with customers.
Coordination directly with HP (I) for handling & support customers on existing & new Projects.
Solely responsible for Installation, up gradation & Troubleshooting of HP/Compaq Servers.
Installation & Configuration of RILOE Cards, RAID Controllers, Storage devices etc in Servers.
Responsible for training & supervising staff of 15 engineers.
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