|
|
| Position wanted: |
Management |
| Job category: |
Customer ServiceEducationInformation TechnologyInternetLanguage/MultilingualManagement/ManagerSupport/Help DeskTelecommunications |
| Preferred Location: |
UAE United Arab Emirates |
| Preferred City-State/County: |
Fujairah |
| Objective and Resume Summary: |
|
Objective:
To be able to demonstrate my experience within a reputable company and achieve goals needed. As well as becoming part of a team where I can be able to achieve targets in a comfortable manner for everyone
References:
are available upon request
Languages:
Excellent verbal and written English
Good verbal and written Arabic
Security Clearance:
Ready to undertake at anytime, have previously done one for sapphire technologies in 2006 as I had to work on government sites
|
| Skills: |
Sales, Manager, consultant, helpdesk, IT, customer service, public relations |
| Known languages (and levels): |
English-Very GoodArabic-Very Good
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
3000 AUD
|
| Current Location: |
Australia, Queensland, Gold Coast |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
|
Cer ii
Cer iii
Cer iv
Cer v
Diploma OF Networking Engineering
Year 12
Throughout my studies I‘¦m able to demonstrate the following skills:
« Provide advice to clients.
« Customize packaged software applications for clients.
« Use advanced features of computer applications.
« Create user and technical documentation.
« Provide basic system administration.
« Connect internal and external hardware components.
« Determine and action network problems.
« Install and manage network protocols.
« Provide minor project management skills.
« Provide disaster recovery solutions.
|
| Work History & Experience: |
| Years of Work Experience: |
5 to 7 Years |
June 2007- Currently Stellar Asia pacific
Customer Solution Consultant
« Provide Solutions and advice to clients
« Use advanced features of computer applications
« Transferring customers to correct departments
« Providing help desk support for new candidates.
« Customer service satisfaction with commendations.
« Sales excellence.
« Single product selling.
« Proficiency in using H.E.A.T Protocol.
Part-time management and team leader
« Monitoring calls
« Providing one on one training
« Providing MTD stats and KPI‘¦s
« Creating daily and monthly targets for team members
« Handling escalated calls.
« Providing operational managers with team stats.
October 2006-March 2007 Kelly Services/AUSTAR
Customer service Outbound
« Confirming customer appointments.
« Scheduling customer appointments.
« Troubleshooting over the phone
« Transferring customers to the correct departments.
« Customer service satisfaction.
« Working on projects individually and part of a team.
April 2006- September 2006 Sapphire Technologies
Contractor ‘V Information Technology
Worked as a contractor for GC City Council & Centerlink Offices:
« Replacement of internal hardware peripherals.
« Installing software on replaced hardware.
« Upgrade of computer bios.
« Troubleshooting hardware problems.
« Reporting to supervisor on weekly and daily manner.
« Identifying and meeting project needs on time
January 2004- January 2005 R&D Networking Group ԤACER AgentԬ
IT helpdesk Consultant
« Troubleshooting, general and IT helpdesk enquiries.
« Building PC Towers and desktops and connecting peripherals.
« Took place in a project to upgrade 300 computers for QLD public schools
« Installing software for installed peripherals
« Customer service and superior‘¦s satisfaction.
January 2005-July 2005 Origin Kebabs MYER Centre
As Manager of the franchise I have performed the following duties:
« Handling timesheets for staff.
« Financial management.
« Team management and leadership.
« Managing daily and end of shift reports.
April 2006 ‘V July 2006 charcoal Express
As Manager of the franchise I have performed the following duties:
« Handling timesheets for staff.
« Financial management.
« Team management and leadership.
« Managing daily and end of shift reports.
|
|
|
|
