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| Position wanted: |
Restaurant manager or restaurant supervisor |
| Job category: |
Customer ServiceGovernmentHospitalityHotel IndustryRestaurant/Food Service |
| Preferred Location: |
Canada |
| Objective and Resume Summary: |
|
Responsible individual, with an exceptional strong background in guest service and analytical skills. Proven ability to solve problems and meet challenging situation. And handling complaints, achieving the target sales, acquiring more revenue collection
At presently i working as a Restaurant Manager ,Coconut Restaurant -kambala hospitality pvt ltd ,mumbai.i finished one year diploma hotel management & catering technology. i have past 10 years experience in hotel industry.my job profile is greetings ,handling the guest complaints, as well as staff requirements,to achieve the target(budget)+more sales, upselling food&beverege,Briefing (check menu knowledge ,availability/non availability,vip arraivals,discuss the guest complaints,should not happent again,and grooming for staff,maintaining the inventary (cutlery/crockery/glassware and linen),follow up the guest complaints.follow up the telecalls like guest anniverary/birthday gift, maintaining the team in proper manner, communicate with other departments,check properly , there was no philgirimage on the outlets , over all important duty is guest satisfaction, happiness and achieve the target,motivate the stafftraining, working under pressure .i am sending my resume,along with this, please find the attachments.
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| Skills: |
my job profile is greetings ,handling the guest complaints, as well as staff requirements,to achieve the target(budget)+more sales, upselling food&beverege,Briefing (check menu knowledge ,availability/non availability,vip arraivals,discuss the guest complaints,should not happent again,and grooming for staff,maintaining the inventary (cutlery/crockery/glassware and linen),follow up the guest complaints.follow up the telecalls like guest anniverary/birthday gift, maintaining the team in proper manner, communicate with other departments,check properly , there was no philgirimage on the outlets , over all important duty is guest satisfaction, happiness and achieve the target,motivate the stafftraining, working under pressure |
| Known languages (and levels): |
English-Very GoodHindi-GoodOther: tamil, malayalam
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| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
36000 USD
|
| Current Location: |
India, Mumbai (Bombay) |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
|
To seek a challenging Role in your esteemed organization and to utilize my expertise
& experience in Customer Service Operations.
Examination Institute & University Year of Passing
Diploma in hotel management & catering technology [ one year full time course ] food craft institute ofhotel management &catering technology 1996 1997passed first class
Higher secondary examination S.V.V. HR .SEC. School Trichy [tamil Nadu] 1994 - 1996
Secondary Schoolexamination S.V.V. HR Sec Schooltrichy [tamil Nadu ] 1993 - 1994
|
| Work History & Experience: |
| Years of Work Experience: |
10 to 15 Years |
Experience
Coconut-kambala hospitality pvt ltd-mumbai
Duration july 20- till date
Working as a Restaurant Manager-Food & Beverage service, at coconut restaurant.
V Responsibilities includes for entire restaurant operation and activities.
V To achieve the budget and sales, run the restaurant promptly with the help of brigade skilled staff.
V To be maintain the standard recipe , quantity and quality of food.
V Follow up the rules and regulations ,Briefing(staff knowledge & grooming), service standard ,guest satisfaction. In charge of over all operation.
V Handling the guest complaints, motivate the staff training and has working under pressure.
The Resort - Mumbai Duration: Oct 2004 to 18th Jan 2007
Worked as a captain in F & B service at The Resort, a five star Deluxe property at Malad, Aksha beach, Mumbai belonging to the Raheja Group of Hotels. Responsibilities include for the operational functioning of the restaurant and handling the complaints implementation of organizing staff duty and handling shift in charge.
Duties And Responsiblities:
V Making duty chart for staff.
V Staff Briefing.
V Checking the availability and non availability from kitchen.
V Checking the Mice En Place & Mice En Scene.
V Make the allocation for staff.
V Check the Maintenance job order & house keeping jobs.
V Check the VIP list& long staying guest from reception.
V Handling cash from bill cash box.
V Take the order from the guest table.
V Check each and every order should go on time to the table.
V Check the feed back to the guest.
V Maintaining service standard & staff job responsibilities.
V Making store indent & linen .
V Follow up the inventory of cutlery, crockery and glassware.
V Monitoring the managing staff team and give the feed back to them.
V Handling staff issues like Absenteeism, problem making staff ,
Staff satisfaction.
The Residency Tower Chennai Duration: Dec 2003 to Aug 2004
Captain - Food & Beverage Service, The Residency Tower, Chennai, The job
Description requires me to handle a team 6 staff and client interaction. Worked all the f & b outlets,24-hour coffee shop , room service, main restaurant[main street], specialty restaurant[ southern aroma],Bike-n-barrel bar, bar-be-que restaurant and banquets. Its a five star property.
Duties & Responsibilities:
V Briefing for the staff
V Distribute tasks or responsibilities to others.
V Taking reservation for restaurant.
V Taking food order.
V Procuring feedback from the guest.
V Make the indent.
V Maintaining stock, maintaining the inventory
Hotel Radha Park Inn Chennai Duration : sep 2002 to sep 2003.
Senior waiter Hotel Radha Park Inn, Chennai. I was responsible for the section holding in restaurant & service, also responsible for team co-operation, cafι the park [Restaurant cum coffee shop],bar, bar-be-que.
Hotel Ambica Empire Best Western Chennai
Duration: Jan 2000 June 2002
Senior waiter Hotel Ambica Empire Western, I was responsible for the VIP Room service, also Butler service.
Personnal Butler Duties :-
· Butler service is a personalized service.
· Check thoroughly to the room like amenities, house keeping & maintenance jobs.
· Take the food order to the guest, to serve personally.
· Guest requirement to serve on time, keep the entire mice en place ready in the pantry.
· Give proper information regarding the hotel.
· Take care & give proper attention to the guest for their entire stay.
The Residency Coimbatore Duration : June 1998 to Nov 1999
Waiter The Residency , Coimbatore. I was worked all the F & B outlets.
Training Undergone
Taj Residency Ernakulam, Kerala
Trainee F & B Service, Hotel Taj Residency.
Duration : May 1997 to Aug 1997
Park Sheraton & Towers Chennai
Trainee F & B Service, Hotel Park Sheraton & Towers.
Duration : Dec 1996 to Jan 1997
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