Objective I am a versatile, highly motivated individual seeking an IT position that provides an opportunity to improve the systems and operations of a growing company by utilizing my training, experience and various soft and technical skills.
Qualifications • Technical skills related to programming, networks, operating systems and Windows applications.
• Recognized for outstanding job performance, reliability, multi-task skills, efficiency, accuracy, speed, team-player, listening and troubleshooting skills, and timely completion of all assignments.
• Well-developed communication skills demonstrated through extensive customer service.
Skills:
Skills • Language (programming): Assembly
• Languages (communication): French (native), English (fluent), Spanish (fluent)
• Applications: MS Word-Excel-Outlook, Lotus Notes, Sametime
• Platforms: Windows 95/98/XP/Vista/7
• Ticketing Software: Tivoli Service Desk
Known languages (and levels):
English-Very Good
French-Very Good
Spanish-Very Good
Type of Employment wanted:
Full Time
Temporary
Minimum Yearly Salary in Numbers:
15000 Euro
Current Location:
France, Paris
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
Bachelor
Education Professional Technical License – Biology Specialization 2006
E.S.T.B.A Institute, Paris, France
Technical College Diploma (BTS), Electronics 2005
Dorian Institute, Paris, France
High School Diploma (Leaving Certificate) 2002
Dorian Institute, Paris, France
Work History & Experience:
Years of Work Experience:
7 to 10 Years
Work Experience Customer Service Representative Apr 09 to current
IBM Global Service Delivery Center, Brno, Czech Republic
Responsibilities:
• Providing client support on LAN and WAN connected machines
• Troubleshooting clients’ hardware and software related issues
• Installation and configuration of software on clients’ machines remotely
• Responding to client requests via phone or email
• Resolving and escalating customer queries and providing feedback
Customer Service Representative Nov 07 to Jan 09
Télé 2, Barcelona, Spain
Responsibilities:
• Responding to inbound client calls
• Resolving and escalating customer queries and providing feedback
• Sales and providing product and price information to customers
• Updating customer information in the client database
Game Master Feb to Aug 07
Sitel, Dublin, Ireland
Responsibilities:
• Monitoring and overseeing performance of World of Warcraft MMORPG
• Resolving and escalating customer queries
Customer Service Representative Sep 05 to May 06
Menarini, Paris, France
Responsibilities:
• Responding to client requests via phone or email
• Performing first diagnostics and fixing medical machines
• Managing inventory and ordering parts
Customer Service Representative 2001
La Poste, Paris, France
Responsibilities:
• Resolving and escalating customer queries
• Responding to client requests via phone
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