With almost 5 years experience in the fields of IP technology and Mobile telecommunication, my goal is to pursue a career in reputable multinational where I will use all my skills, further training and hard work to be recognized as one of the best calibers in the company. After excelling in the telecom field I wish to pursue a degree in project management in order to walk the extra mile with my career.
Resume :
Education and Certificates:
• CCNA (Cisco Certified Network Associate) , November 2007
• Introduction to Wcdma ( Ericsson Education Centre - Ireland), January 2007
• Gsm/wcdma Network Surveillance ( ERICSSON Education Centre - Ireland), January 2007
• GSM System Survey ( ERICSSON Education Centre - Ireland), January 2007
• B.S.C of Electronics and Communication Engineering, Arab Academy for Science and Technology (A.A.S.T), 1999 – 2003, Cairo, Egypt, GPA: 3.7
• IGCSE Certificate (Cambridge Secondary Education), 1995 – 1997
Work Experience:
EricssonTeam Leader – First line support (Jan 2007 – Aug 2009)
Responsibilities:
1. Establish
Implement a new GSM operator infrastructure ( Etisalat )
Initiation of incident problem management process
set up the main operation process, availability and capacity
Implement the new requirements
Create and Perform maintenance routines, report scheme and treatment
Escalation process design
2. Operate
Administrate the core network
Coordinate with the field service engineers to handle incidents or problems
Process auditing
QOS (Quality Of Service)
Monitor 2G and 3G network and threshold alarms.
Analyze and classify alarms severities
Analyze maintenance routine result
Maintain escalation procedures
3. Transfer
Training and awareness to GSM operator engineer
Verifying skills and knowledge
Service Delivery
Work Achievements
Service Delivered before due dates with over 2 million customers in one year
Promoted in less than year to team leader
Supervise 4 experienced engineers (over 2 years experience)
Implement, manage and monitor infrastructure (Voice, Data, Video)
Coordinate directly with the GSM operator (Etisalat)
France Telecom- Orange Business Services (former Equant)
Team Leader – Enterprise Network Management Department (Dec 2004 – Dec 2006)
Responsibilities:
Handling and cooperating with over 120 clients (Phillip Morris, Coca-Cola, Marsh & Mercer , …etc) around the globe
Manage and monitor over 10 engineers (with minimum 2 years experience)
Restore the service within the SLA (Service Level Agreement)
Act as a liaison between the vendor and the client
Coordinate with clients’ CIO (chief information officers)
Handle and monitor:
• Frame Relay
• ISDN
• ATM (Asynchronous Transfer Mode)
• Nortel DPN, Nortel Passport Troubleshooting
Skills:
• Have wide knowledge in Microsoft Office Applications
• Experience in OSS (Application used in Monitoring GSM networks)
• Good knowledge of IPNet (basic information) and ICN/IGN/IP VPN network architecture, IP environment and Cisco routers
• Pusuing a PMP certificate.
Personal Skills:
• Strong planning, organisational and task prioritising skills
• Excellent time management skills and ability to successfully multi-task to meet deadlines
• Problem solving, Work well under pressure
• Efficient communication skills, team work spirit
Extracurricular Activities
Summer 2000 United Nations Development Program
Internship (Information Technology department)
Team member in web site development
Summer 1999 Sewedy for power meters
Intership (marketing department)
Team member in marketing research (import and export)
References available upon request
Skills:
Network support Engineer (Team Leader)
Known languages (and levels):
English-Very Good
French-A little
Arabic-Very Good
Type of Employment wanted:
Full Time
Minimum Yearly Salary in Numbers:
25000 USD
Current Location:
Canada, Quebec, Montréal
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
Bachelor
Work History & Experience:
Years of Work Experience:
3 to 5 Years
Work Experience:
EricssonTeam Leader – First line support (Jan 2007 – Aug 2009)
Responsibilities:
1. Establish
Implement a new GSM operator infrastructure ( Etisalat )
Initiation of incident problem management process
set up the main operation process, availability and capacity
Implement the new requirements
Create and Perform maintenance routines, report scheme and treatment
Escalation process design
2. Operate
Administrate the core network
Coordinate with the field service engineers to handle incidents or problems
Process auditing
QOS (Quality Of Service)
Monitor 2G and 3G network and threshold alarms.
Analyze and classify alarms severities
Analyze maintenance routine result
Maintain escalation procedures
3. Transfer
Training and awareness to GSM operator engineer
Verifying skills and knowledge
Service Delivery
Work Achievements
Service Delivered before due dates with over 2 million customers in one year
Promoted in less than year to team leader
Supervise 4 experienced engineers (over 2 years experience)
Implement, manage and monitor infrastructure (Voice, Data, Video)
Coordinate directly with the GSM operator (Etisalat)
France Telecom- Orange Business Services (former Equant)
Team Leader – Enterprise Network Management Department (Dec 2004 – Dec 2006)
Responsibilities:
Handling and cooperating with over 120 clients (Phillip Morris, Coca-Cola, Marsh & Mercer , …etc) around the globe
Manage and monitor over 10 engineers (with minimum 2 years experience)
Restore the service within the SLA (Service Level Agreement)
Act as a liaison between the vendor and the client
Coordinate with clients’ CIO (chief information officers)
Handle and monitor:
• Frame Relay
• ISDN
• ATM (Asynchronous Transfer Mode)
• Nortel DPN, Nortel Passport Troubleshooting
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