|
|
| Position wanted: |
Call Center/Customer Service/Education/Business |
| Job category: |
BankingCustomer ServiceEducationSupport/Help DeskTEFL/ESLTelecommunicationsTelesales |
| Objective and Resume Summary: |
|
Objectives
1. Call Center Program (Customer Service/Tech Support Representative/Quality Assurance)
2. English as a Second Language (ESL) Teacher
Work Experience
Fortune Olympic School
Jiangmen City， China
English Teacher
January 2008 – Present
Description:
-Teach English using the Direct Method, Silent Way, Audiolingual Approach and Reading Method of Teaching English as a Second Language.
-Motivate and encourage students to participate in class discussions and word drills to be more confident in using the English Language.
Teletech Customer Care Management Philippines, Inc.
Quality Assurance Specialist
July 2007 – January 2008
Description:
-Promoted as Quality Assurance Specialist in a Technical Program, Notebook support.
-Trained how to troubleshoot hardware and software issues of Notebook with Win XP and Win Vista Operating Systems.
-Monitor and coach agents regarding Quality Guidelines and call handling procedures.
-Identify Areas for Improvement to motivate agents.
-Prepare Action Plans to less performing agents and implement Specific Measurable Achievable Realistic Timed (SMART) decision.
-Volunteered Talent Acquisition Specialist that conducts job fairs and callbacks for qualified applicants to verify if they are still interested to pursue there application.
Teletech Customer Care Management Philippines, Inc.
Customer Service Representative
May 2004 – June 2007
Description:
-Awarded as Quality Choice by Accenture Quality Specialists (Roxas).
-Member of Accenture Roxas Mentor (ARM) program.
-Promoted as a Customer Service Representative for Home Networking, Windows Vista and Executive Customers support in a technical program.
-100% reliability since date hired.
-Trained with Accent Neutralization, American culture and geography.
-Trained how to be an effective and efficient customer service representative with technical skills on how to troubleshoot DSL issues and inquiries.
Sykes Asia, Inc., Philippines
Technical Support Representative
October 2003 - April 2004
Description:
-Member of Top 30 agents out of 600 agents.
-Trained with American English Optimization (accent, culture and geography)
-Trained how to be an effective and efficient customer service representative as well as technical skill regarding the product such as software and DSL issues.
-Identify technical errors and provide customers (U.S.-based) relevant information needed with proper troubleshooting through telephone support.
PO`s Marketing Enterprises, Inc., Philippines
Branch Operation Personnel
May, 2003 - September 2003
Description:
-Prepare daily financial transaction of the company such as daily expenses and profit. --
-Assist daily sales transactions and make sure that all stocks/displays are properly situated.
Education
Foundation University
Dumaguete City, Philippines
Bachelor, Management Accounting
March 2003
Gpa: 92
Description:
-Management Accounting is primarily a branch of accounting that is concerned with the provision and use of accounting information for planning, control and decision-making purposes in an organization. It involves the use of techniques such as statistical analysis, budgetary control, preparation of management control and even computer or information technology.
Scholarships
-academic Scholar 2002-2003
-Debra J. Herring Memorial Scholarship Program 2001-2002
Academic Awards
-university Honor Award 2002-2003
-Dean’s Honor Award 2000-2003
-Senior Student of the Year 2002-2003
-YMCA-Dumaguete Outstanding Student Award 2002-2003
Organizations
(president) Foundation University Rotaract Club 2002-2003
(Vice-President) Foundation University Honor Society 2001-2003
(Treasurer) Foundation University Junior Institute of Management Accountants 2002-2003 (External-P.R.O.) Foundation University Student Council 2002-2003
(Member) Foundation University College Red Cross Youth 2001-2003
(Member) Foundation University Biological Science Society 2001-2003
(Member) Foundation University Recruitment Campaign Team 2001-2003
(Certificate) 4th Junior Philippine Council of Management- Student in Free Enterprise Regional Congress January 11, 2003
(Certificate) Rotaract Mid-Year Forum-Visayas 2002 December 14, 2002
(Certificate) Palihang Pinoy 2002-Negros Oriental December 1-2, 2002
(Certificate) YMCA Seminar-Workshop for Officers Leadership Development September 2002
(Certificate) 3rd Junior Council of Management- Student in Free Enterprise December 11, 2001 (Certificate) Tutorial Assistance 2001-2002
(Seminar) An Afternoon with Reformed Addicts September 11, 2002
(Seminar) Stress Management and Conflict Resolution August 16, 2002
(Seminar) Gender Sensitivity Training November 29, 2002
(Seminar) Love, Courtship and Marriage February 14, 2002
SKILLS
Customer Service
Coaching and Mentoring Skills
Action Planning and S.M.A.R.T. Decision Making
Leadership
American Accent Neutralization
Hardware and Software Basic Troubleshooting for Notebooks
Troubleshoots DSL Connection (Win Vista, XP, 2000, 98, Me, Macintosh)
Basic Microsoft Office
Dancing
Drawing
Cooking
Management Accounting
Languages
English
Tagalog
Spanish（average）
Mandarin （beginner）
References
Lin Qiong Xian
Fortune Olympic School
Jiangmen City， China
Jeffhrey Belardo (Supervisor)
Teletech Customer Care Management Philippines, Inc
Reina Villarente, (Team Leader)
Teletech Customer Care Management Philippines, Inc
Dr. Eva C. Melon
College of Business, Economics and Accountancy
Foundation University, Dumaguete City
|
| Skills: |
English as a Second language Teacher, Customer Service Representative, Teachnical Support Representative, Quality Assurance Specialist, Troubleshooting DSL/internet and networking problems, American Accent Neutralization, Coaching and Mentoring Skills, Leadership, Cooking, Drawing, Dancing |
| Known languages (and levels): |
English-Very GoodSpanish-GoodChinese-A littleOther: Tagalog
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
10000 USD
|
| Current Location: |
China, Guangzhou |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
|
Education
Foundation University
Dumaguete City, Philippines
Bachelor, Management Accounting
March 2003
Gpa: 92
Description:
-Management Accounting is primarily a branch of accounting that is concerned with the provision and use of accounting information for planning, control and decision-making purposes in an organization. It involves the use of techniques such as statistical analysis, budgetary control, preparation of management control and even computer or information technology.
Scholarships
-academic Scholar 2002-2003
-Debra J. Herring Memorial Scholarship Program 2001-2002
Academic Awards
-university Honor Award 2002-2003
-Dean’s Honor Award 2000-2003
-Senior Student of the Year 2002-2003
-YMCA-Dumaguete Outstanding Student Award 2002-2003
Organizations
(president) Foundation University Rotaract Club 2002-2003
(Vice-President) Foundation University Honor Society 2001-2003
(Treasurer) Foundation University Junior Institute of Management Accountants 2002-2003 (External-P.R.O.) Foundation University Student Council 2002-2003
(Member) Foundation University College Red Cross Youth 2001-2003
(Member) Foundation University Biological Science Society 2001-2003
(Member) Foundation University Recruitment Campaign Team 2001-2003
(Certificate) 4th Junior Philippine Council of Management- Student in Free Enterprise Regional Congress January 11, 2003
(Certificate) Rotaract Mid-Year Forum-Visayas 2002 December 14, 2002
(Certificate) Palihang Pinoy 2002-Negros Oriental December 1-2, 2002
(Certificate) YMCA Seminar-Workshop for Officers Leadership Development September 2002
(Certificate) 3rd Junior Council of Management- Student in Free Enterprise December 11, 2001 (Certificate) Tutorial Assistance 2001-2002
(Seminar) An Afternoon with Reformed Addicts September 11, 2002
(Seminar) Stress Management and Conflict Resolution August 16, 2002
(Seminar) Gender Sensitivity Training November 29, 2002
(Seminar) Love, Courtship and Marriage February 14, 2002
|
| Work History & Experience: |
| Years of Work Experience: |
5 to 7 Years |
Fortune Olympic School
Jiangmen City， China
English Teacher
January 2008 – Present
Description:
-Teach English using the Direct Method, Silent Way, Audiolingual Approach and Reading Method of Teaching English as a Second Language.
-Motivate and encourage students to participate in class discussions and word drills to be more confident in using the English Language.
Teletech Customer Care Management Philippines, Inc.
Quality Assurance Specialist
July 2007 – January 2008
Description:
-Promoted as Quality Assurance Specialist in a Technical Program, Notebook support.
-Trained how to troubleshoot hardware and software issues of Notebook with Win XP and Win Vista Operating Systems.
-Monitor and coach agents regarding Quality Guidelines and call handling procedures.
-Identify Areas for Improvement to motivate agents.
-Prepare Action Plans to less performing agents and implement Specific Measurable Achievable Realistic Timed (SMART) decision.
-Volunteered Talent Acquisition Specialist that conducts job fairs and callbacks for qualified applicants to verify if they are still interested to pursue there application.
Teletech Customer Care Management Philippines, Inc.
Customer Service Representative
May 2004 – June 2007
Description:
-Awarded as Quality Choice by Accenture Quality Specialists (Roxas).
-Member of Accenture Roxas Mentor (ARM) program.
-Promoted as a Customer Service Representative for Home Networking, Windows Vista and Executive Customers support in a technical program.
-100% reliability since date hired.
-Trained with Accent Neutralization, American culture and geography.
-Trained how to be an effective and efficient customer service representative with technical skills on how to troubleshoot DSL issues and inquiries.
Sykes Asia, Inc., Philippines
Technical Support Representative
October 2003 - April 2004
Description:
-Member of Top 30 agents out of 600 agents.
-Trained with American English Optimization (accent, culture and geography)
-Trained how to be an effective and efficient customer service representative as well as technical skill regarding the product such as software and DSL issues.
-Identify technical errors and provide customers (U.S.-based) relevant information needed with proper troubleshooting through telephone support.
PO`s Marketing Enterprises, Inc., Philippines
Branch Operation Personnel
May, 2003 - September 2003
Description:
-Prepare daily financial transaction of the company such as daily expenses and profit. --
-Assist daily sales transactions and make sure that all stocks/displays are properly situated.
|
|
|
|
