|
|
| Position wanted: |
International Company |
| Job category: |
AirportCustomer ServiceHospitalityHotel IndustryLogisticsMarketing/PRResearch/DevelopmentSupport/Help DeskTourismTravel |
| Preferred Location: |
China |
| Preferred City-State/County: |
Beijing |
| Objective and Resume Summary: |
|
As you can see from my CV, I am a graduate with a master degree in International Hotel Management at the University of Surrey in United Kingdom. Although I have been working as Guest Relations for a year in Crowne Plaza Parkview Wuzhou and the InterContinental Hotel Beijing Beichen, I would like to gather more professional experiences in different luxury five star hotels.
I have some qualifications in particular;
Č Full one year experience in Crowne Plaza Parkview Wuzhou and the InterContinental Hotel Beijing Beichen as a full-time Guest Relations.
Č 6 months experience in China Electronic Exhibition & Information Communication as a part-time coordinator.
Č 4 years experience in Thai Square Restaurant in London as a part-time Staff in Marketing Department.
Should you need any additional information, please do not hesitate to contact me directly via email stated in the CV.
Thank you very much for taking your time. I am looking forward to receiving the news from you.
|
| Skills: |
Service |
| Known languages (and levels): |
English-GoodFrench-A littleChinese-A littleOther: thai
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
Unspecified
|
| Current Location: |
China, Beijing |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Masters
|
Sep 2007 - Dec 200: Beijing Institute of Technology
Certificate in Chinese Language
October 2005 - June 2007: London City Institute
Association of Computer Professionals Diploma in Information Systems
Sep 2004 - Sep 2005: University of Surrey, Guildford, UK
Master of Science in International Hotel Management (Merit)
Subjects included:
Hospitality Marketing, Research Methods, Hospitality Operating Systems, Organisational Behaviour, Hotel Property Management, Travel Catering Management, Financial Management, Strategic Management of International Hospitality Companies
Dissertation:
Motivating Front Staff in London Gatwick Hotels, designed a questionnaire analysed the data by using SPSS and wrote a 20,000 word report
Jan 2004 - Oct 2004:Putney Bridge Computer College, London, UK
Certificate in Computer Literacy and IT
Mar 2002 - Sep 2002: Elite College, London, UK
London Chamber of Commerce & Industry Certificate in Travel and Tourism
Jun 1997 ¡V Mar 2001: Silpakorn University, Bangkok, Thailand
Bachelor of Arts in French, GPA: 2.89
Subjects included: Language and Communication, Translating English, Culture of the English Speaking People, French for Hotel Business, French for Tourism, History and Tourism
|
| Work History & Experience: |
| Years of Work Experience: |
5 to 7 Years |
April 2008 until Present: Crowne Plaza Parkview & InterContinental Beijing Beichen
Responsibilities: Full-Time Guest Relations Officer
- Assist guests with various tasks & provide all information regarding facilities, current events and other information as found necessary
- Upsell the guest rooms, member cards and introduce the new promotions
- Arrange training plan for new staffs & trainees
- Help to create procedures and comes up with new ideas for more efficiency
- Work with all departments to exceed guests¡¦ expectation, to help resolve guests¡¦ complains and build the guest¡¦s loyalty.
Achievements:
- Received the memorable comments from guests and gained valuable experiences during the Olympics 2008
- Attended the New Year¡¦s Reception of Ambassadors Gathering at National Aquatic Stadium as GRO¡¦s role
- Respond to guests¡¦ requests courteously & professionally with interest, urgency & care
- Pay close personal attention to the details of work to ensure accuracy & quality
- Share information with others readily to work together better
Sep 2007 - Feb 2008: China Electronic Exhibition & Information Communication, China
Responsibilities: Part-Time Coordinator of ICC 2008 Conference
- Coordinated Conference VIPS and Committees regarding Conference Agenda, Conference Venue, Conference Website and hotel room blocks.
- Cooperated and contacted with foreign clients in term of registration, visa assistance and other Conference Sales
Achievements:
- Applied appropriate level of speed and urgency to completing tasks r
- More competencies to work with other different organisations as teamwork
- Developed detailed understanding of the conference arrangement
July 2003 to July 2007: Thai Square Restaurant, London, UK
Responsibilities: Part-Time Senior Staff in Market/ Customer Research
- Did the research to meet all customers¡¦ preferences in different branches
- Created new promotions for Festivals, Holidays and low season
- Ensured that all customers¡¦ needs and expectations are fulfilled
Achievements:
- Developed knowledge of marketing principal
- Adapted the consequences of research to reach customers¡¦ satisfaction
- Worked well both as a member of a team and on my own
|
|
|
|
