|
|
| Position wanted: |
Service Manager |
| Job category: |
Child Care/NannyingCustomer ServiceHospitalityHotel IndustryLanguage/MultilingualManagement/ManagerSalesTEFL/ESLTourismTravel |
| Preferred Location: |
USA |
| Objective and Resume Summary: |
|
EDUCATION:
01/2001-06/2001 Delaware County Community College, Media, USA
Toefl Prep Course
09/1991-06/1996 SOUs of Kolin, Czech Republic
5 years study of communications and electrotechnics
09/1882-06/1990 ZS Divisov, Czech Republic
8 years study/ primary education
Employment History:
05/2008- Present Coca Cola HBC s.R.O., Czech Republic
Area Sales Manager
-team Leader (development of sales skills, meetings, setting targets…)
-market visits and research
-responsible for Sales Promotions
-VIP clients / negotiations
-administrative
-taking responsibilities of Key Account Manager
01/2005-04/2008 National Monitoring, Uk
Call Center Senior Trainer/Supervisor with German, Russian and Czech
-24/7, incoming/outcoming CC
-providing Leadership and encouraging Innovation in my Team, developing
Productive Working Relationships, allocating and checking work in my team
-providing Stolen Vehicle Tracking and recovery service by liasing with
Police, Euro watch, Recovery Vehicle companies and Vehicle Hire Companies
-delivering Emergency Breakdown service by liasing with the customer’s
Breakdown service provider and the police
-resolving Customer Service Problems and supporting Customer Service
Improvements
-supporting customers using Web watch
-responding to alerts
-responsible for new installations and Commissioning of tracking devices
Into the high priced vehicles (in UK and Europe) utilizing translation skills
In European Languages
-responsible for all aspects of training /reporting
02/2002-10/2004 Podere Sagna, Castellina in Chianti, Italy
Accommodation Service Manager
-ensuring that accommodation is clean, well maintained and attractively
Presented
-controlling a budget, managing stock and ordering supplies
-liaising with reception services to co-ordinate the allocation of
Accommodation
-liaising with other departments,e.G. The kitchen, to arrange room service
-arranging laundry and linen supplies
-planning staff rotas
-arranging repairs and maintenance
-recruiting, training and supervising team of room attendants
01/2001-01/2002 Philadelphia, US
Au Pair
-responsible for preparing meals for 2 children in my charge, clothing them,
Providing mental stimulation for them, doing laundry, reinforcing appropriate
Discipline, providing transportation for them
-providing services such as meals and cleaning for the remainder of the family
07/1997-12/2000 Dm Drog Markt s.R.O., Czech Republic
General Manager/ Director
-general Manager of German retail business, a position required a graduate
Degree
-responsible for management of this international business
-served as liaison between German company, Czech business officials
And the Czech retail market
-managed all facets of accounting, including ordering, payroll, inventory,
Sales records and profit margins as well as supervision of all employees
-supervision off 8 employees
03/1993-06/1997 Czech Post Office, Czech Republic
Office Clerk/ Deputy Director/ Director
-promoted to Director
-responsible for management of Post Office-including all aspect of
Accounting
-supervision off 6 employees
OTHER:
Currently studying French
Have own transportation
First Aid Certificate
SAP, Lotus,Word, Excel, Powerpoint, Office, InfoPath, SharePoint, Webwatch, Office Communicator, Siebel, Dynamics....
|
| Skills: |
|
| Known languages (and levels): |
English-Very GoodFrench-A littleGerman-GoodRussian-A littleOther: slovak
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
25000 USD
|
| Current Location: |
Czech Republic, Liberec |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Tech School
|
EDUCATION:
01/2001-06/2001 Delaware County Community College, Media, USA
Toefl Prep Course
09/1991-06/1996 SOUs of Kolin, Czech Republic
5 years study of communications and electrotechnics
09/1882-06/1990 ZS Divisov, Czech Republic
8 years study/ primary education
Employment History:
05/2008- Present Coca Cola HBC s.R.O., Czech Republic
Area Sales Manager
-team Leader (development of sales skills, meetings, setting targets…)
-market visits and research
-responsible for Sales Promotions
-VIP clients / negotiations
-administrative
-taking responsibilities of Key Account Manager
01/2005-04/2008 National Monitoring, Uk
Call Center Senior Trainer/Supervisor with German, Russian and Czech
-24/7, incoming/outcoming CC
-providing Leadership and encouraging Innovation in my Team, developing
Productive Working Relationships, allocating and checking work in my team
-providing Stolen Vehicle Tracking and recovery service by liasing with
Police, Euro watch, Recovery Vehicle companies and Vehicle Hire Companies
-delivering Emergency Breakdown service by liasing with the customer’s
Breakdown service provider and the police
-resolving Customer Service Problems and supporting Customer Service
Improvements
-supporting customers using Web watch
-responding to alerts
-responsible for new installations and Commissioning of tracking devices
Into the high priced vehicles (in UK and Europe) utilizing translation skills
In European Languages
-responsible for all aspects of training /reporting
02/2002-10/2004 Podere Sagna, Castellina in Chianti, Italy
Accommodation Service Manager
-ensuring that accommodation is clean, well maintained and attractively
Presented
-controlling a budget, managing stock and ordering supplies
-liaising with reception services to co-ordinate the allocation of
Accommodation
-liaising with other departments,e.G. The kitchen, to arrange room service
-arranging laundry and linen supplies
-planning staff rotas
-arranging repairs and maintenance
-recruiting, training and supervising team of room attendants
01/2001-01/2002 Philadelphia, US
Au Pair
-responsible for preparing meals for 2 children in my charge, clothing them,
Providing mental stimulation for them, doing laundry, reinforcing appropriate
Discipline, providing transportation for them
-providing services such as meals and cleaning for the remainder of the family
07/1997-12/2000 Dm Drog Markt s.R.O., Czech Republic
General Manager/ Director
-general Manager of German retail business, a position required a graduate
Degree
-responsible for management of this international business
-served as liaison between German company, Czech business officials
And the Czech retail market
-managed all facets of accounting, including ordering, payroll, inventory,
Sales records and profit margins as well as supervision of all employees
-supervision off 8 employees
03/1993-06/1997 Czech Post Office, Czech Republic
Office Clerk/ Deputy Director/ Director
-promoted to Director
-responsible for management of Post Office-including all aspect of
Accounting
-supervision off 6 employees
OTHER:
Currently studying French
Have own transportation
First Aid Certificate
SAP, Lotus,Word, Excel, Powerpoint, Office, InfoPath, SharePoint, Webwatch, Office Communicator, Siebel, Dynamics....
|
| Work History & Experience: |
| Years of Work Experience: |
10 to 15 Years |
EDUCATION:
01/2001-06/2001 Delaware County Community College, Media, USA
Toefl Prep Course
09/1991-06/1996 SOUs of Kolin, Czech Republic
5 years study of communications and electrotechnics
09/1882-06/1990 ZS Divisov, Czech Republic
8 years study/ primary education
Employment History:
05/2008- Present Coca Cola HBC s.R.O., Czech Republic
Area Sales Manager
-team Leader (development of sales skills, meetings, setting targets…)
-market visits and research
-responsible for Sales Promotions
-VIP clients / negotiations
-administrative
-taking responsibilities of Key Account Manager
01/2005-04/2008 National Monitoring, Uk
Call Center Senior Trainer/Supervisor with German, Russian and Czech
-24/7, incoming/outcoming CC
-providing Leadership and encouraging Innovation in my Team, developing
Productive Working Relationships, allocating and checking work in my team
-providing Stolen Vehicle Tracking and recovery service by liasing with
Police, Euro watch, Recovery Vehicle companies and Vehicle Hire Companies
-delivering Emergency Breakdown service by liasing with the customer’s
Breakdown service provider and the police
-resolving Customer Service Problems and supporting Customer Service
Improvements
-supporting customers using Web watch
-responding to alerts
-responsible for new installations and Commissioning of tracking devices
Into the high priced vehicles (in UK and Europe) utilizing translation skills
In European Languages
-responsible for all aspects of training /reporting
02/2002-10/2004 Podere Sagna, Castellina in Chianti, Italy
Accommodation Service Manager
-ensuring that accommodation is clean, well maintained and attractively
Presented
-controlling a budget, managing stock and ordering supplies
-liaising with reception services to co-ordinate the allocation of
Accommodation
-liaising with other departments,e.G. The kitchen, to arrange room service
-arranging laundry and linen supplies
-planning staff rotas
-arranging repairs and maintenance
-recruiting, training and supervising team of room attendants
01/2001-01/2002 Philadelphia, US
Au Pair
-responsible for preparing meals for 2 children in my charge, clothing them,
Providing mental stimulation for them, doing laundry, reinforcing appropriate
Discipline, providing transportation for them
-providing services such as meals and cleaning for the remainder of the family
07/1997-12/2000 Dm Drog Markt s.R.O., Czech Republic
General Manager/ Director
-general Manager of German retail business, a position required a graduate
Degree
-responsible for management of this international business
-served as liaison between German company, Czech business officials
And the Czech retail market
-managed all facets of accounting, including ordering, payroll, inventory,
Sales records and profit margins as well as supervision of all employees
-supervision off 8 employees
03/1993-06/1997 Czech Post Office, Czech Republic
Office Clerk/ Deputy Director/ Director
-promoted to Director
-responsible for management of Post Office-including all aspect of
Accounting
-supervision off 6 employees
OTHER:
Currently studying French
Have own transportation
First Aid Certificate
SAP, Lotus,Word, Excel, Powerpoint, Office, InfoPath, SharePoint, Webwatch, Office Communicator, Siebel, Dynamics....
|
|
|
|
