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| Position wanted: |
Hotel jobs, sales, IT |
| Job category: |
ComputerCustomer ServiceHotel IndustryInformation TechnologyRestaurant/Food ServiceSalesSupport/Help Desk |
| Preferred Location: |
Denmark |
| Preferred City-State/County: |
Copenhagen |
| Objective and Resume Summary: |
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My objective is to land a job anywhere in Europe.
Over 15 years of work experience
7 years of hands on experience with computers
3 years call center experience
Able to use Microsoft Windows 98/2000/XP/VISTA
Efficient with Microsoft Office 2003/2007
Can drive cars/pick-ups/small trucks
Willing to work shifting schedules
Excellent written and oral skills (English)
Highly trainable, determined and passionate with learning new skills and languages
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| Skills: |
Technical Support
Sales Representative
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| Known languages (and levels): |
English-Very GoodOther: Tagalog
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| Type of Employment wanted: |
Contract
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| Minimum Yearly Salary in Numbers: |
20000 USD
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| Current Location: |
Philippines, Angeles |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
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Bachelor of Science in Electrical Engineering, 1988-1991
Far Eastern University
Recto, Manila
University of Santo Tomas, High School, 1994-1988
España, Metro Manila
St. Mary’s College, 1978-1984
Panay Avenue, Diliman, Quezon City
San Lorenzo International School, 1975-1978
San Lorenzo Village, Makati City
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| Work History & Experience: |
| Years of Work Experience: |
More than 15 Years |
Technical Trainer (slvc Department), 2008-Present
Sutherland Global Services
Clark Air Base
Angeles City, Pampanga
Duties and responsibilities:
Facilitating Technical Training Courses/Classes. (Basic Hardware, Installing Win 98/Win 2000/Win XP/Vista, Basic Networking, Basic Troubleshooting, Basic Security and Customer Communication)
Research and Development of new course materials
Updating old study materials for accuracy and readiness
Creating Modules, Technical manuals and Guides for new courses
Creating MSV’s (Minimum Skill Validation tests), Pre-assessments, Tests, Quizzes and Final Assessments
Creating timelines/outlines for courses/classes
Creating teaching aids
Creating Power Point presentations
Subject Matter Expert (SME/Tier2) McAfee-Comcast, 2007-2008
Sutherland Global Services
Clark Air Base
Angeles City, Pampanga
Duties and responsibilities:
Handling escalated calls from Agents
Handling customer call backs
Answering queries from Tier 1 agents on duty
Assisting Tier 1 agents with technical issues (Customer related)
Monitoring an agent’s Average Handling Time (AHT)
Conducting Coaching Sessions for Tier 1 agents
Acting POC if the supervisor is not present
TurboTax INTUIT Technical Service Representative (Getting Up and Running) Phone, Chat & E-mail, 2006-2007
Sutherland Global Services
Clark Air Base
Angeles City, Pampanga
Duties and responsibilities:
Assisting customers with installation, configuration, downloading and troubleshooting of the TurboTax software
Maintaining AHT while ensuring Customer Satisfaction
Handling different queues as required by Management
Payroll Officer, 2002-2006
B.L. Cervantes Construction
Cerville Subdivision, Baranggay Santo Niño
Guagua Pampanga
Duties and Responsibilities:
Collating attendance
Checking received attendance
Collecting salary as per attendance
Processing of payroll/salary
Liaison Officer, 2000-2002
B.L. Cervantes Construction
Cerville Subdivision, Baranggay Santo Niño
Guagua Pampanga
Data Encoder 1998-2002
B.L. Cervantes Construction
Cerville Subdivision, Baranggay Santo Niño
Guagua Pampanga
Data Encoder 1995-1998
D.L. Cervantes Construction
San Pedro Laguna
Instructor, 1994-1995
Comics & Concepts
Scouter Delgado, Diliman, Quezon City
Illustrator, 1993-1994
Comics & Concepts
Scouter Delgado, Diliman, Quezon City
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