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| Position wanted: |
IT support |
| Job category: |
ComputerCustomer ServiceEngineeringInformation TechnologyInstallationInternetMaintenanceSupport/Help Desk |
| Objective and Resume Summary: |
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Looking for a job opportunity in the Information Technology field relevant to my skills and certifications offering career advancements and encourage me to learn new ideas and applications. I have the ability to be trained and learn from others on the job and adapt to technology changes and upgrades.
I have 3+ years working experience with Microsoft Products Server/Client system environments with very good troubleshooting and technical support skills, Also I am MCP, MCSA and MCSE certified in years 2005, 2006 and 2007 respectively and I am pursuing new certifications, Also I have working experience within a Multinational company, Retail and banking environments |
| Skills: |
Technical support, IT Specialist, Helpdesk, Customer services, Microsoft, Windows |
| Known languages (and levels): |
English-Very GoodFrench-A littleArabic-Very Good
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| Type of Employment wanted: |
ContractFull TimePart TimeTemporary
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
Egypt, Cairo |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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EDUCATION
• 1998, High School Certificate, El Salam College Language School, Cairo, Egypt.
• 2005, Bachelor of Science, Electrical Engineering, Suez Canal University, Egypt.
Certifications
• 2005, Microsoft Certified Professional (Mcp).
• 2006, Microsoft Certified Systems Administrator (Mcsa 2003).
• 2007, Microsoft certified Systems Engineer (Mcse 2003).
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| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
Help Desk Engineer, Global Banking Services, Giza, Egypt 2005 – 2007
• Install, manage and maintain Client workstations and operating systems.
• Perform Virus \spy ware scans and operating systems \software updates as necessary.
• Provide support to users; troubleshoot technical problems onsite or offsite.
IT Support Specialist AZADEA Group Cairo, Egypt 2007- 2009
• Responsible for installing, maintaining and updating all software materials in corporate office and retails managed by AZADEA Group. (Workstations, Anti virus, POS and pricing systems).
• Ensuring functionality and accessibility of all the company peripherals such as scanners, printers and hand held units.
• Respond with the appropriate degree of urgency to problems and requests from the help Desk for user support via phone, e-mail, or in-person communication.
• Provide server and other equipment set-up support to in-country projects with other information technology\system groups (Regional Office and other countries).
• Provides updates, status, and completion information to managers and escalate major problems for inspection and correction.
IT Support Analyst Cairo, Egypt 2009- Present
• Review the Helpdesk daily; coordinate with Helpdesk team and open Support calls according to applicable processes.
• Plan and Deploy new products / versions within approved outlines.
• Monitor Servers Health & Performance, monitor Network/Communication appliances` Health & Performance
• Handle users` requests, maintain and Test end-users` computers, review alerts and act upon.
• Maintain Asset Inventory and submit monthly reports.
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