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| Position wanted: |
Assistant Executive Director of Hospitality |
| Job category: |
Customer ServiceHealthcareHospitalityHotel IndustryHR/RecruitmentMarketing/PROutdoor/AdventurePublic SectorReal Estate/Property |
| Preferred Location: |
Qatar |
| Preferred City-State/County: |
Al-Dawhah (Doha) |
| Objective and Resume Summary: |
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I believe my skills equip me to manage efficiently marketing communications and customer service operation related professions , where I can expand upon my experience and creative skills , my previous experience had perfectly tailored me to fit in challenging career opportunity in a multinational organization where I can benefit from my experience to develop my career path .
Personal Data
Name: noha nabiel mady
Religion: Muslim
Martial Status: Single
Gender: Female
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| Skills: |
executive customer service , personnal asssitant manager , |
| Known languages (and levels): |
English-Very GoodFrench-A littleArabic-Very Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
36000 USD
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| Current Location: |
Egypt, Cairo |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Hieved Training Courses
Customer
Satisfaction:
-Spirit to serve model
-Problem Management
-Sales Techniques
As a part of Training in my previous jobs
Communication Skills
-strategy of building succsseful communication with all tybe of customer and all level ,
-canadian centre Dr , Ibrahim Elfeqyy
Crew resource management training Course in delivering excellent work shop held in Doha , Qatar All required traning and licened to fly A320/319/330/340/380
Computer :
-Windows XP
-Microsoft office internet applications
-Microsoft power point
Faculty Of Commerce -English Section (Computer Laboratories)
Floor operation management Management requirement
-leader ship
-cash float
- Japan (Sega Republic)
Education
Graduate Studies: Graduated From physical education college general Section
Monofya University grade : VERY GO
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Work Experience
Media and public relation manager
Organization: Egypt international fairs
Hire date : 1-1-2009 up to date
Manage all the deals with all media ( TV-newspaper-magazine ) to cover
Our event
Manage the advertisement arrangement and partner ship
Make the essential arrangement for the event as it Is international event
which attended by all oil and gas members and all related business
Build good relation with all our partner and delegates
Organize the event from the advertisement tell the event done
Deliver the gas and oil new projects to the market
Use performance measurement tools such as call monitoring, random complaint review, and call coding reports on a regular basis to assist in identifying performance on covering the event
Be alert for opportunities to create publicity for the organization as relates to visits by VIPs, human who we deal with throw our event
Organization: Emaar Malls Group - Dubai
Assistant operation manager
Hire Date: 07/09/2008 to 30-12-2008
Supervise the day to day operations of Customer Services
Hire and train Customer Services Associates.
Handling monthly sales targets and cash flow .
Develop and implement innovative ideas for the Customer Service
Ensure staff is equipped to deliver superior service to guests and merchants.
Supervise and monitor 25-30 Customer Service representatives and a Team Leader.
Evaluate staff performance and implement performance management when needed.
Use performance measurement tools such as call monitoring, random complaint review, and call coding reports on a regular basis to assist in identifying performance and training issues.
Work closely with other Customer Service Supervisors, Program Managers, and Team Leaders, to coordinate processes and overlapping issues between departments/teams.
Manage the incoming member and provider complaint, grievance and appeals process and work closely with other departments such as Quality Improvement to make sure member issues are addressed and resolved in an appropriate and timely manner
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Cabin Service Director
Organization: Qatar Air ways
Hire Date: 21-01-2000 to 05-05-2008
Experience of flying with Qatar air ways ) as cabin service director for 7 years.
Throw my flying experience I got promoted to work in first class. and as cabin senior and finally as cabin service director for the last 4 years which give me good experience and knowledge in customer service latest unique style
high quality of personal service and interact with our customer
serve the customer with the best personalize service ,
Check all entertainment system and the crew through out the flight
Promoting the air line to gain more loyal customer
Marketing handling as it is main part of our work .which support my career objective
Represent the company in new destination and marketing promotions
Supervise and monitor -15 cabin crew representatives and a Team Leader ship
Escorting VIPS and ordering their amenities to make sure their complimentary amenities will be ready upon boarding
Recommend and administer policies and procedures to enhance operations
Welfare office manager
Organization : - Qatar Airways
Hire Date: 01-08-2003 to 01-09-2004
I got promoted to work as welfare office manager which give me great experience to deal with the Office requirement and preparation for marketing related to the air line
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*preparing for promotion for the company all over the world.
introduce the course of communication and customer service for all new joining crew
dealing with all personal problem facing any member of the cabin crew and attend it
solve crew medical and sickness problem
assist new crew in their training explain for them the new environment and the Traditional culture of meddle east
monitor all crew attendance and sickness report
represent the air line in all promotions
arrange all requirement for promotion out board
promote cabin crew to business class as per their qualification
solve any problem might occur among the employee
arrange the promotion team and marketing events
handle all preparation for new destination opening
TV presenter
Organization : - Nile ( Kids&family) channel
Hire Date: 01-12-1999 to 01-01-2000
*be ready at all time to cover the news at any time
*discover new interesting way to teach the kids good manors using interested program
*improve the kid`s knowledge by presenting live program which includes some games and educational benefits
*present our media aim in so many different ways so all ages can enjoy our programs
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