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| Position wanted: |
Customer Services |
| Job category: |
ComputerCustomer ServiceEducationHR/RecruitmentInformation TechnologyInternetMaintenanceMarketing/PRRetailSoftware Development |
| Preferred Location: |
Indonesia |
| Preferred City-State/County: |
Jakarta |
| Objective and Resume Summary: |
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To seek a career in an organization that provides motivation, ambience, upward mobility and exposure to my educational and professional skills. I am hardworking, diligent and love to take initiatives. I believe I can perform any task delegated to me with quality, accuracy and necessary productivity.
• Processes and Functions - - I have in-depth knowledge regarding the processes and functioning of the Customer Care in Telecommunications industry.
• Voice Based - - •
o Good Communication Skills
o Excellent Soft Skills
o Able to pacify and persuade people
• Languages - - I am fluent in spoken as well as written English and Hindi
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| Skills: |
• Processes and Functions - - I have in-depth knowledge regarding the processes and functioning of the Customer Care in Telecommunications industry.
• Voice Based - - •
o Good Communication Skills
o Excellent Soft Skills
o Able to pacify and persuade people
• Languages - - I am fluent in spoken as well as written English and Hindi
• Technical - - My areas of knowledge include : •
o Operating Systems – Windows 95, 98, Me, XP [Home and Pro]
o Office Suites – Office XP, Office 2003 – including – Excel, PowerPoint, Publisher, Word and FrontPage
o Customer Relationship Management - CRM, BSCS, BCMS, EMG, HLR View etc.
• Miscellaneous - -
o Honest
o Hardworking
o Committed to excellence
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| Known languages (and levels): |
English-Very GoodHindi-Very Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
1000 USD
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| Current Location: |
India, Delhi (New Delhi) |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Education
• High School, Spring Dale College
Passed with First Division marks.
• Intermediate, Spring Dale College
Attained First Division in Intermediates too.
• Bachelor of Commerce, Islamia Degree College
Pursuing Bachelor of Commerce 3rd yr from the Islamia Degree College.(Results awaited)
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| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
Experience Summary
• Call Centre Executive, June 2006 - Nov 2008 Aircel Digilink India Ltd. - Vodafone UPE, India, Lucknow, UP
• Senior Executive, Nov 2008 - Till date AEGIS, Essar group. – lucknow, UPE,India
• I was promoted from a Prepaid executive to the post of dealing with the company`s Postpaid subscribers.
• Due to excellence in work, I was further promoted to and entrusted with the task of the most esteemed Corporate subscribers and have been solving the problems of high-level managers etc. of firms such as Sahara India Pariwar, Bajaj Allianz, ICICI etc.
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