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| Position wanted: |
IT Operation, Management, Projects |
| Job category: |
ComputerCustomer ServiceInformation Technology |
| Objective and Resume Summary: |
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Objective
To obtain a position on IT Company using my analytical skills and commitment to perform quality work as Management / Maintenance / Projects / Operation / Business Development.
Highlights
Designated official responsible to the top management for all functionalities associated with Technical Department.
Successfully develop and implemented turnkey maintenance plan encompassing physical asset of the company.
Proven ability to organized and managed project base activities and training programs.
Successfully analyze an organization`s critical support requirements, identifies deficiencies and potential opportunities,
Develops innovative solutions for increasing reliability and improving productivity
Designated Project Manger and commissioning system for customer acceptance
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| Skills: |
Business Development,
Manager IT Services, Product Development, Technical Support |
| Known languages (and levels): |
English-Very GoodOther: Tagalog and Indonesian language
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
Indonesia, Jakarta |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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March 1983 - Technological University of the Philippines - Bachelor of Science in Industrial Education Major in Electronic
March 1981 - Technological University of the Philippines - Graduate Associate Electronic Technology
March 1978 - Marikina School of Arts and Trade Secondary Education
March 1974 - Isaac Lopez Elementary School - Primary Education
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| Work History & Experience: |
| Years of Work Experience: |
More than 15 Years |
Work History
1.0 It Operation Manager 1989 to 2006
Pt Pratesis Jakarta Head Office and Surabaya Branch Office (Indonesia)
Industry: System Integrator, Computer Maintenance Services IBM Mainframe and Mid-range
Job/Role: Recruited as Technical Support Supervisor performing maintenance services on customer site and earned Operations Manager. Charted a phenomenal growth to merit the current designation as IT Operation Manager
Responsibilities:
Developed and managed capacity plan in term of human resources and infrastructures to maintain operation improving Service Level Agreement
Planned and control improvement of process and competencies of employees regarding spare part usage to reduce warranty cost
Lead the implementation of sales generating plan to achieve target maintenance revenue
Managed and monitor outsource partner, implementation of technology and system to achieve operational efficiency
Propose enhancement of Service Level to improve response time to customer site
Develop and coach employees to acquire needed competencies to improve team performance
Recommended solution for every special case and customer complain in order to maintain customer satisfaction level
Coordinated weekly meeting and monthly meeting to monitor progress and status of services
Project Manager from planning, designed and implementation on various system installation, relocations and upgrades for government, private and financial institutions.
Set-up a live back-up recovery for Indonesia Army consists of mainframe Ibm 4361 Cpu, tape drives, disk drive with controllers and printer
Field supports perform analysis of system operations on a multiple amount of equipment, running diagnostics and configuration
1.1 Technical Manager Networking Department 1997 to 1999
Pt Pratesis Jakarta Head Office and Surabaya Branch Office (Indonesia)
Industry: System Integrator, Networking
Job/Role: Consists of customer engagements presentation, definition and implementation of their Network System Integration.
Developed group to support sales and after sales support for Network System Integration. Business Partner of Cisco, IBM and DELL Servers.
Responsibilities consist of customer engagements, definition and implementation of their networking including infrastructure cabling, servers installation, Operating System, configuration for LAN and WAN interconnection. Properly documented all projects.
Office Automation: Installation of new web server & email server, PC hardware replacement and standardization of OS. Installation of Norton Antivirus, firewall and internet wireless connection. Replacement of Local Area Network cabling infrastructure. Directly responsible in negotiation with local vendors
Machine coverage Cisco, Ibm & Dell Servers & Desktop, High Laser Printer, switching, cabling infrastructure and modems; and other equipment as desired in integrating to a LAN &WAN connection.
Recent work history (consultant jobs on various dates in indonesia)
1.0 independent Distributor September 2007 Present
Reliv International Sdn Bnd - Selangor DE, Malaysia
Job/Role: Industry: Multi-Level Marketing recruited to market Nutraceutical Product using Network Marketing and to build interpersonal skills.
Develop time management, communication and interpersonal skills and goal setting by attending regular meeting.
Successfully market the Reliv product and advance to the next level position. Awarded a trip to USA Aug 2008, Kalogris Foundation plaque and received cash bonuses.
2.0 Business Development September to November 2008
Pt Sigma Mitra Sejahtera - Jakarta 12950 Indonesia
Job/Role: Industry: IT Services, recruited to construct Business Plan for new Maintenance Department.
Deliver a business plan for new department which includes: Departmental Budget, Start-up Organization, Employee Job Description, Incident Report Service Codes, and Standard Operation Procedures.
3.0 Technical Writer April to July 2007
Company: Pt Mvcommerce Indonesia - Jakarta 12190 Indonesia
Job/Role: Industry: Financial Institution, recruited to manage Technical Documentation.
Drafted technical document for Ponsel Pay System and update document coordinated with Philippine partners. Use VISIO for Technical drawing and UML for work flow. Delivered Technical Documentation for Ponsel Pay System
4.0 Business Development January to May 2007
Channel Technologies Inc. Makati City Philippines
Job/Role: Industry: IT Services, recruited as Business Development to market Gas Station Computerization product in Indonesia.
Successfully managed to get a list of target market on major location in Indonesia composing of more than 2,500 locations.
Market research pumps machine population per brand to established target market and connectivitys.
Installed and demonstrated program applications for Front and Back Office System on customer locations.
Relevant Work History (philippines)
1.0 Sr. Field Engineer May 1984 - Sept 1989
Computer Engineering Corporation Makati City Philippines
Industry: Third Party Maintenance Services IBM Mainframe and Mid-range
Job/Role: To support customers under Maintenance Agreement ensuring Preventive Maintenance and service level are abide
Managed Large System Government account in Manila Area. Projects machine installation, relocation and upgrades. Monitor and attended all service calls and properly reported
Resolved number of critical system down situation and very difficult machine problem. Assisting peers on hard to fixed problem supported 24/7 as needed and ensure SLA are strictly abide.
Implemented account management guide. Schedule and implement preventive maintenance schedule. Manage major account customer database on assigned territories.
Coordinated weekly meeting and monthly meeting assigned teritories to monitor progress
2.0 Maintenance Technical Specialist Sr. Field Engineer 1981 to 1984
Intel Philippines Manufacturing Inc. - Makati City Philippines
Industry: Manufacturing Integrated Circuit
Job/Role: Recruited as Maintenance Technical support for Auto Bonder machines ensure machine availability for production usage.
Assigned as Team Leader for our shift, ensure that all machines are operational for production. Collaborated with Production Supervisor Work Holder conversion needed for production line.
Performed scheduled preventive maintenance and regular machine calibration to reduce machine downtime. Performed star-up activities make sure all calibration is properly performed.
Performed work holder conversion, machine refurbishing, repaired circuit board & servomotors.
Coordinated shift reports on machine status and manpower attendance.
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