Seeking to utilise and expand and upgrade my skills
Skills:
Excellent communication skills
Relating to customers
Planning efficient use of time
Known languages (and levels):
English-Very Good
Other: konkani
Type of Employment wanted:
Full Time
Minimum Yearly Salary in Numbers:
20000 GBP
Current Location:
UK England, England, Guildford
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
High School
Qualifications And Training
Level 2 NVQ in Customer Service
RSA Diploma in Information Technology
RSA Word Processing Part I of Stage II
City and Guilds Word Processing II
A Level equivalent qualification in Commerce
GCSE Level equivalent qualification including Maths and English
Hypercom Corporation Ethics Training
Sykes Enterprises Incorporated Initial Training Program
Power Point 97 --Windows NT 4.0 Getting Started --Up and Running
Work History & Experience:
Years of Work Experience:
More than 15 Years
Hypercom EMEA Ltd. (UK) 13.09.04-Current
Help Desk Assistant
Providing first line software and hardware support between Merchants using Electronic Point of
Sales Equipment , Software Server Applications and their respective Acquiring Banks. Identifying the source of the problem and getting new and existing machines up and running and connected to their Acquiring Bank. Duties include creation of EPOS profiles, logging of cases, monitoring cases, escalating cases and closing cases on client satisfaction as well as liaising with Accounts and Despatch Departments. Consistently met and exceeded service level agreements.
Sykes Enterprises BV (The Netherlands) 27.05.02 31.8.04
Customer Service Technician
Account: - Nokia Enterprise Solutions. Lead Generation for Nokia Internet Security Products. Responsible for UK market, all English language enquiries in the EMEA (Europe, Middle East and Africa) region and administration of the Nokia Inbox including monitoring all Non-English enquiries and delegating to correct personnel. Web Master for the Nokia Enterprise Solutions Account.
Time Warner Publication B.V (The Netherlands) 19.02.02 24.05.02
Customer Service Representative
Received enquires from customers and carried out problem resolution involving access to DOS files and maintenance of customer database. Processed customer orders over the phone using their credit card after proper verification.
Hewlett Packard (The Netherlands) 12.10.00 18.02.02
Business IT Support Administrator (The CeS EMEA Operations)
Provided first line software support as a liaison between applications and the end users of the application. Investigating and identifying source of problem and delegating accordingly or providing solution. The applications were software supported by Hewlett Packard Information Technology and Research Departments. Also responsible for creation of agents accounts, logging of cases, monitoring cases, escalating cases and closing cases on client satisfaction.
Inter List Marketing BV (The Netherlands) 29.03.99 11.10.00
Marketing Researcher
A newly founded Company. Responsible for providing high quality sale leads for the World Stock Market Brokers.
New Look Plc (U.K.) 23.10.95 27.02.99
Distribution Centre Associate
A fast growing Ladies fashion retailer. Responsible for Quality Control of Stock as per sample. Also responsible for picking and processing of stock.
Easy Garments (U.K.) Ltd. 05.10.92 31.12.93
Warehouse Assistant
A Jeans importer and distribution company. Responsible for receiving, processing and despatch of goods.
Variety Store (Goa India) 01.01.85 18.06.92
Business Partner
Purchase and sale of consumer goods, groceries, wines and spirits. Responsible for Financial Accounts and Legalities.
V. V. K. Tarcar, Automotive Dealers (Goa India) 01.06.81 31.12.84
Sales Representative
Sale of vehicles for Jeep main dealer. Clerical jobs involved ledger postings, outstanding bill collections and credit control.
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