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| Position wanted: |
Guest Relation/Customer Service |
| Job category: |
AirportCustomer ServiceEntertainmentHotel IndustryInternetRestaurant/Food ServiceSecretary/SecretarialTelecommunicationsTourism |
| Preferred Location: |
Egypt |
| Preferred City-State/County: |
Sharm el-Sheikh |
| Objective and Resume Summary: |
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I will move from Poland to Egypt (Sharm el Sheikh) at 1st of July.
The key strengths that I possess for success in this position include, but are not limited to, the following:
-Provide exceptional contributions to customer service for all customers.
-Strive for continued excellence.
-Strong communication skills.
-I am a self-starter.
-Eager to learn new things.
Please check my CV for more information about my qualifications & skills. |
| Skills: |
adaptable, good communication skills, organized, quick learner,
ability to work well under stress,
good sense of humour,
team player abilities and pro-client attitude. |
| Known languages (and levels): |
English-Very GoodArabic-A littleRussian-GoodOther: Polish
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
9000 USD
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| Current Location: |
( Confidential ) |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Education:
-2001 - 2005 - Pultusk Academy of Humanities £¾V BA degree
Fields: Political Studies
Faculty: European Studies
Trainings:
-Business coaching,
- Effective project management,
- Management team course,
- NLP Practitioner,
- Creativity and brain storming,
- Writing communication,
- Sales technics,
- Telemarketing sales technics,
- Communication technics,
- Quality Customer Service - training course.
Computer Knowledge:
- Ms Office (Word, Excel, PowerPoint),
- Photoshop Cs3,
- FrontPage (web designer),
- Internet.
Personal Intersts
„x Diving (Advanced Open Water Diver)
„X New technology
„X Neuro-linguistic programming
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Dec 2002 £¾V June 2009 Polska Telefonia Cyfrowa Sp. z o.o T-Mobile group
Operator of the mobile telephony networks
-Business owner of the e-billing service
(market research, analysis of sales results, preparing sales projections, responsibility for drafting budgets)
- Project Manager
(responsibility of the planning, execution, and closing customer care projects. Motivating team members to work together on the project
Quality Service Project (by delivering branded customer interactions through our frontline consistently, we have prepared recommendations to drive loyalty by building customer trust and brand affinity and we have increased customer satisfaction).
-Communication and Implementation Specialist
(defining concept, vision and strategy for products and coordinating with other teams during execution and launching. Providing of knowledge to employees in Customer Service by e-mail and web site)
- Customer Service Representative
(answering and responding to incoming calls, Outbound and Inbound Sales Advisor)
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