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| Position wanted: |
Reservations Supervisor |
| Job category: |
Customer ServiceHospitalityHotel IndustryMarketing/PRSalesSummerSupport/Help DeskTourismTravel |
| Objective and Resume Summary: |
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As one of the innumerable individuals aiming to have a productive and worthy career in Hospitality Industry, I am confident to offer my professional candidature as Reservations Supervisor at Shangri-La. Kindly find the enclosed resume that depicts my career achievements and skills.
My previous work experiences equipped me with knowledge and skills in Hospitality/Tourism. I am a committed and dedicated team player with taking pride in being direct, spontaneous and responsible. I have demonstrated an exceptional facility for meeting organizational objectives, positively handled customer complaints and coordinating with the team to attain professional excellence and achieving cumulative results.
Should you think that my personal qualities cumulated with my education and work experience will match your expectations, I would welcome the opportunity to meet with you and explore how my experience could best meet your needs. |
| Skills: |
Sales, Supervisor, Management, Resevations |
| Known languages (and levels): |
English-Very GoodFrench-GoodOther: Romanian
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
Romania, Bucharest |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Licence for management in the tourism activities
Al. I. Cuza University Iasi, Romania
Faculty: Economics and Business Administration
Trade Marketing Section
Tourism Services Specialization
Degree: Bachelor
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Result-driven and Gulf experienced Hospitality & Travel professional with proven track record of handling sales, business coordination, contract negotiations, strategic business planning, handling key customer accounts, building sales, business promotions, customer service and developing client relationship. Challenged to seek relevant experience in a competitive working environment to contribute to Companys general success. Possess good communication, presentation, analytical, problem solving, management, supervision, organizational skills and an overall attitude that is positive and self driven.
Strengths
Capable to handle managerial duties
Able to train and manage a team
Business Development & Client Relationship
Ability to manage Key Customer Accounts
Achievements
Achieved consistently sales and revenue targets set by the Company.
Acquired excellent knowledge and outstanding contacts in local market & abroad.
Proven ability to conform into different situations, effectively perform in a pressurized working environment and complete assigned task within stipulated time frame.
Have experienced travelling to European countries and gained knowledge in dealing with multi cultural clientele
Career Snapshot
Senior Reservations Agent Jan 2007 Nov 2008
Arabian Park Hotel, Dubai, UAE
Senior Travel Consultant/Key Account Manager May 2005 Dec 2006
JInfo Tours, Bucharest, Romania
Department Manager (Ticketing & Outgoing) Jul 2002 Apr 2005
Exterra Tour, Iasi, Romania
Ticketing Agent Jul 2001 May 2002
Totem Tourism, Iasi, Romania
Ticketing Agent
Net Travel Company, Iasi, Romania Sep 2000 June 2001
Areas of Expertise
Hospitality & Tourism Sales
Manage duties related to strategic business planning, implementation, supervision and taking necessary corrective steps in against of competitive markets.
Responsible for prospecting and closing new business as well as maintaining and renewing existing business by fostering client relationships and maintaining good contacts.
Deal with clientele to negotiate business dealing, tie ups, strengthens client support, service and business operations, while developing contacts in the market.
Learn the industry and how individual products of company can offer solutions to customers.
Research and analyse competitors activities on a regular basis, facilitating penetration of target market, leading to increase in market share.
Develop various trends & analysis report together with presentations and respond to all international communication pertaining to outbound and inbound marketing inquiries.
Proven Job Role
Senior Reservation Agent, Arabian Park Hotel, Dubai, UAE
To achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met;
To be fully conversant with all market segment and rate plans, together with special rates and packages;
To maximize room revenues, and create additional revenue, by utilizing effective up selling techniques;
To liaise daily with the Reservations and Revenue Manager regarding business on the books and the strategy for the day;
To coordinate department activity in absence of Manager and Supervisor
To maintain high level of guest telephone contact skills while promoting the Hotel and Restaurant, through good selling and communication skills;
To handle customer queries and complaints relating to the Reservations Department;
To work closely with Front Desk and Sales Department to maximize Guest Satisfaction;
To create rate codes and packages;
To handle group bookings reporting to Group Coordinator
Senior Travel Consultant / Key Account Manager, JInfo Tours, Bucharest, Romania
To coordinate and supervise Junior Travel Consultants;
To identify new corporate clients and to finalize contracts;
To negotiate hotel bookings and ensure logistics for leisure groups;
To perform hotel and rent a car reservations and sales for corporate clients and individuals;
Travel consultancy, hotel and rent a car reservations, logistics for business travel clients.
Department Manager (Ticketing & Outgoing), Exterra Tour, Iasi, Romania
To coordinate Department activity, reporting to General Manager;
To research destinations/tour programs to meet client`s desires;
To develop travel plans to meet the customer`s needs and recommends and sells the same, including air, car/hotel, cruises, tours, and independent travel;
To negotiate and contract tourism packages;
Recommendation and selling travel related services;
Assistance of customers with their travel needs, domestic and international.
Ticketing Agent, Totem Tourism, Iasi, Romania
To perform reservations and selling airplane tickets
Travel consultancy
Travel Agent, Net Travel Company, Iasi, Romania
To promote travel-related products to the assigned group of clients, supporting business travellers needs for travel arranging and servicing;
To negotiating tourism packages;
To sell travel and tourism packages.
Education
Bachelors Degree in Economy & Marketing
Al I Cuza University Iasi, Romania
2000
IT Skills
MS Office(Word, Excel & Power Point)
Outlook Express, Internet-browse
Opera, Worldspan |
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