Professional Profile:
Skilled Information Technology professional with seven years of experience providing systems evaluations, database support and information technology coordination in a large metropolitan environment. Extensive knowledge of and ability to bring a strong multicultural perspective to the information technology field. Proven ability to access a situation and maintain professionalism and quality of work under extreme conditions. Posses excellent oral and written communication skills. Team player with the ability to manage a large group as well as work and perform at a high level in a fast-paced environment with little or no supervision. Multi-tasked efficient, detail-oriented and dedicated to providing quality and accuracy to clients.
Skills:
Englich, Computers, Word, Excel, Access, Powerpoint, Manager
Known languages (and levels):
English-Very Good
Spanish-A little
Type of Employment wanted:
Full Time
Minimum Yearly Salary in Numbers:
Unspecified
Current Location:
USA, DC District of Columbia, Washington
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
Bachelor
EDUCATION:
Lincoln University, Lincoln University, PA
Bachelor of Science, Computer Science, 1997
Prince Georges Community College, Largo, MD
Second Semester Spanish Student
Computer Skills:
Technical/systematic
Ability to diagnose, configure, assemble and upgrade IBM compatible PC`s to operate at maximum efficiency. Possess great troubleshooting skills.
Work History & Experience:
Years of Work Experience:
3 to 5 Years
Work Experience:
March 2000 – Present
Metropolitan Police Department; Washington, DC Information Technology Specialist (Ds-13/04)
Coordinator of Language Stipend Program – a program that awards employees where the use of a second language enhances the performance of their normal duties. Coordination involves scheduling examinations for new employees, scheduling recertification’s examinations for current employees, generating reports for the Command Staff and ensuring that all employees are in compliance.
Manages information technology and communications related equipment and issues for three divisions of the MPD; the Office of Human Services, the Police Recruiting Branch and the Medical Services Section.
Reviews, evaluates, designs, implements and maintains department databases. Develops strategies for data backup, acquisitions and archive recovery. Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications, and constructions including stored procedures. Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of the company database. Implements data models and database designs, data access and table maintenance codes; resolves database performance issues, database capacity issues, replication, and other distributed data issues. Prepares and maintains documentation pertaining to programming, systems operation and user documentation
Responsible for the development of various online applications that have been developed to mainstream the information flow from the member to the department. Assisted in the design of the employee online application. Developed recruiting standards and protocol to automatically populate information received from online applications into access database for status and investigator tracking purposes.
Responsible for automating the reporting system for the Medical Services Division. This automation included being able to export and email various reports to the command staff throughout the districts with real time data. Also devised a weekly audit system that would allow staff members to check and verify information being reported from reports.
Represented department on 6-member selection panel to review proposals submitted by three vendors as well as attend their oral presentations. These vendors were all vying to become the Administrative Services Modernization Program Implementation Team. ASMP is a District-wide business transformation project focused on improving administrative processes, systems, and policies across the operating agencies, administrative agencies, and financial agencies.
Trains users in a variety of software applications.
March 2002 – Present
Digital 3D, Inc; Washington, DC Consultant
Evaluates targeted structures and analyzes current pc and network security configurations. Documents and recommends resolutions and/or changes based on walkthrough checklist. Work as a sub-contractor training Office of Health and Safety Review staff on Microsoft Office.
September 2001 – December 2005
University of Maryland University College; College Park, MD Teachers Assistant
Assists with core courses in the UMUC computer science program. Provides leadership and mentorship to undergraduate students. Administers quizzes and exams as well as grades various assignments.
• Intro to Microcomputers: Desktop Operating Systems
• Intro Microcomputers: Personal Digital Assistants
• Internet: A Practical Guide
• Web Design Methodology and Technology
October 1999 – June 2000 (part-time)
Career Blazers Learning Center; Washington, DC Microsoft Office Trainer
Trained users on Microsoft Office 97.
September 1999 – March 2000
CEXEC (Federal Aviation Administration); Washington, DC Junior Network Engineer
In a Windows 95/98/NT and Novell v4.0 environment, administers end user technical support by preventing, resolving and reducing employee helpdesk problems such as printing, software, hardware and other system-related issues. Upgrades and installs hardware and software equipment as well as configures PC for networking ability. Administers and updates network and electronic mail user ids. Maintains and updates F.A.A. Directory System (KIOSK) and various other access databases. Analyzes, designs, and implements complex access databases. Maintains programming support for existing applications developed in Access 97.
January 1999 – September 1999
Public Citizen; Washington, DC Management Information Systems Assistant
Assisted in overseeing all Novell v3.12 networking components, which includes maintenance of networking hardware (servers, cabling, ISDN connection, routers, IP addresses) and software (Pconsole, Syscon, Connect2 email router, SMTP server). Supported, configured and resolved hardware/software problems. Designed and updated MIS projects (growth, development and upgrades) for Network upgrades and hardware/software upgrades. Trained personnel on use of software using instructional memos, one-on-one training and group classes for MS-Office, WordPerfect, E-mail and Internet. Maintained programming support for existing applications developed in Access 97. Researched and evaluated new software/hardware for possible acquisitions. Provided knowledge and leadership for projects involving complex computer skills. Maintained and documented inventory of hardware/software. Developed and implemented organizational Intranet.
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