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| Position wanted: |
IT Analyst |
| Job category: |
ComputerGovernmentInformation TechnologyInternetPublic SectorSupport/Help Desk |
| Preferred Location: |
Australia |
| Preferred City-State/County: |
Sydney - NSW |
| Objective and Resume Summary: |
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I am seeking an IT role, preferably in the NSW area of Australia.
I require an Employer Sponsorship Visa.
During my spare time I enjoy traveling, whether it be within the UK or abroad. For this reason I occasionally attend private Spanish lessons and one day hope to speak it fluently. Outside of work I enjoy keeping abreast of new computer technologies in areas that my work does not take me. I also enjoy reading, surfing, superbikes, running and martial arts to which I have attained black belt status in Karate. I have also achieved my Ocean Diver status and again frequently go scuba diving. I am also currently studying for my CCNP and VCP which I hope to pass in the not to distant future.
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| Skills: |
Key Skills
Ms Server NT4/2000/2003Enterprise
Cisco 2900# 2800# 1800#2600#/WSUS
Ms Office 97/2000/2003/XP/SQL
TCP/IP, AD, ISA, IIS, DNS, WINS, DHCP
Windows 98, NT4,2000, XP, Vista
Novell, Groupwise, Websense,VMware
Lotus Notes 6.5, Exchange 5.5/2003
NAS/SAN,McAfee,Sophos,Symantec
Sunrise/Heat/Infra/Remedy/Helpstar
Ghost, Blackberry Server, RIS, SMS,VPN
Dell PowerEdge 1950/2950,Blades
Terminal Services,Citrix MetaFrame Xp/ica
Training/certs Attained:
CCNA
MCSE/MCSA/MCP/Security
Itil Foundation
Currently Studying:
Ccnp
Vcp |
| Known languages (and levels): |
English-Very GoodFrench-A littleSpanish-A little
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| Type of Employment wanted: |
ContractTemporary
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| Minimum Yearly Salary in Numbers: |
45000 GBP
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| Current Location: |
UK England, England, Manchester |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
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Education
Date School/College Grade/Qualification
1997-2002 University of Central Lancashire Business Diploma
Preston Computing BSc 2:2
1996-1997 Southport College 2 B Units (A Level)
Mornington Rd, Southport Computing / Advanced
Programming (Pascal 7 x2
5 A Units (Gcse)
Information Technology x5
1984-1989 Range High Secondary School GCSE’s
Stapleton Rd, Formby Maths/Combined Science B x2
English Language/Lit B x2
Computer Studies/Art B x2
History E x1
Geography C x1
Key Skills
Ms Server NT4/2000/2003Enterprise
Cisco 2900# 2800# 1800#2600#/WSUS
Ms Office 97/2000/2003/XP/SQL
TCP/IP, AD, ISA, IIS, DNS, WINS, DHCP
Windows 98, NT4,2000, XP, Vista
Novell, Groupwise, Websense,VMware
Lotus Notes 6.5, Exchange 5.5/2003
NAS/SAN,McAfee,Sophos,Symantec
Sunrise/Heat/Infra/Remedy/Helpstar
Ghost, Blackberry Server, RIS, SMS,VPN
Dell PowerEdge 1950/2950,Blades
Terminal Services,Citrix MetaFrame Xp/ica
Training/certs Attained:
CCNA
MCSE/MCSA/MCP/Security
Itil Foundation
Currently Studying:
CCNP
VCP
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Date Company Job Title
March 23/2009 Balfour Beatty Systems Support Engineer
Present Sale, Manchester Contract 2nd line
Supporting a wide range of static/remote/mobile systems via Webex/Dameware, telephone, email and hands on support to approximately 500 users. Network security configuration/installation of CISCO 3750 POE switches, 2950 switches and 800#2600# routers along with Solar Winds and SNMP monitoring. Websense Internet monitoring/filtering along with ISA Server 2006 Firewall setup. Also utilized the following Servers for further network security and configuration.
• Blackberry Enterprise Server Windows Server 2003 Enterprise
• Exchange Server 2003 ISA Server Firewall/Proxy 2006
• Enterprise Vault Windows XP/Office 2003/2007
• VMWare ESX E-Policy Orchestrator
October 27/2008 Tourism Australia Systems Administrator
January 25/2009 Sydney, Australia Contract 2nd/3rd line
December 17/2007 Great Western
October 24/2008 Ambulance Service Senior IT Support Administrator
NHS, Bristol Contract 2nd/3rd line
Providing Server/Desktop /Internet and Firewall Security support for over 3000 users. Support of XP-Pro, Vista,W2k desktops, Dell/Compaq/HP laptops, VPN RSA setup, active directory user account management, group policies setup, vb logon scripts amendments. Company-wide migration utilizing primarily Robocopy & Exmerge consolidating 4 domains and multiple Mail Servers from Lotus Notes/Exchange 2000 to Exchange 2003 and associated data and mailboxes. File Server build, replication, domain trusts, NTF & DFS setup. Company-wide wireless setup and administration, route summarization and static IP routing. Technical Lead for National Safeboot Encryption encompassing build and setup of Servers and subsequent testing on PDAs/Laptops and Desktops. Daily maintenance/build and monitoring of backend servers/services consisting of ;
• Windows Enterprise Server 2003 Terminal Server
• Exchange Server 2003 ISA Server Firewall 2006
• NAS/SAN Cisco 2900/2600 Network Security
• Veritas Backup Exec Blackberry Enterprise Server
February 05/2007 NHS North Devon PCT Senior IT Support Administrator
December 12/2007 North Devon, Barnstaple Contract 2nd/3rd line
Supporting Network for over 2500 users throughout several sites for the NDDH trust. The helpdesk typically dealt with over 1200 calls per month.
• Novell 5.0, Groupwise 6.0, Zenworks 7.0, Console 1 accounts setup and administration.
• VLAN network security routing in conjunction with CRIS trust wide rollout
• Cirtix MetaFrame publishing new apps and user AD setup and administration
• Data migration across 2 File Servers and new Tree Structure
• Dial up and SSL, VPN network security and remote access
• Clinical systems support (Cerna Millenium, PAS, PACS, CRIS, Choose & Book)
November 07/2006 Barclays Bank Senior IT Support Administrator
February 02/2007 Barclays House, Poole Contract 2nd line
Second line support for over 3000 International users. Helpdesk (Service Centre) queue allocation, management, telephone & email support on the following platforms:
• Windows XP, 2000 Outlook 2000, Office 2000, Blackberry mobile, PDAs
• Financial bespoke packages. Zeus, Lending Advisor, Sage
• Active Directory, Exchange Server 5.5, WINS/DNS, VPN, MRAS, Dial Up issues and general Hardware support, installations. ISA Firewall and Proxy server
August 22/2005 James Cropper plc IT Support 2nd / 3rd line
November 03/2006 Paper Mill, Kendal Contract
Providing technical support for the IT infrastructure in a paper mill production environment. Daily tasks included revising personal projects/tasks upon MS Project. Responding to telephone/email queries and consequently prioritising workloads.
• Hardware maintenance to HP Servers, Acer, Compaq and Dell laptops and desktops, Kyocera/HP printers and scanners, PDAs and the local area network.
• Software configuration, support of the local wireless network and hand held barcode scanners and LAN. Configuration of switches and routing, patching of CAT5/fibre optic cables to subsequent comms cabinets
• Dial up and SSL, VPN RSA network security and remote access
• Terminal Servers/thin clients load balancing, published apps, drain stops and user group AD setup. Support via remote help or RDP. Exposure to VMware for network monitoring and administration.
• Desktop support for Windows XP, 2000, Office XP, 2000, 2003, Lotus Notes 6.5 and a number of bespoke applications and SDKs
• Active Directory, Server Patching, Server build (rack mounted)
• Legato centralized Tape Drive backup for all company servers (approximately 45)
January 03/2005 NHS South Sefton PCT IT Support 2nd / 3rd line
August 18/2005 Crosby Contract
Field Engineer supporting 1000 + users within several PCTs. Also providing training/configuration/support for clinical systems.
• Multiplatform environment consisting of Windows 2000, NT, XP desktop, laptops
• Dell, Compaq, Toshiba desktop, laptops break/fix, PDAs
• Windows server 2003, Active Directory
• Novell, GroupWise, Zen Works, Console 1
• Winterms, Citrix, thin clients setup via ICA and backend Metaframe XP Server support
• Veritas tape drive backup, EMIS, VISION clinical systems
November 29/2004 NHS PCT IT Support 2nd line
January 04/2005 St Helens & Knowsley Contract
Field Engineer supporting 1000 + users within several PCTs. Also providing training/configuration/support for clinical systems.
• Multiplatform environment consisting of Windows 2000, NT, XP desktop, laptops
• Dell, Compaq, Toshiba desktop, laptops break/fix, PDAs.
• Windows server 2003, Active Directory
• Novell, GroupWise, Zen Works, Console 1
• Winterms, Citrix, thin clients setup and support via MetaFrame Program Neighborhood
• Veritas tape drive backup, TOREX clinical system
September 06/2004 NHS South Sefton PCT IT Support 1st line
November 26/12/04 Crosby Contract
First line help desk support covering 1000 + users within several PCTs.
• Utilising Sunrise Enterprise call logging software and adhering to SLA’s
• Multiplatform environment consisting of Windows 2000, NT, XP desktop, laptops
• Novell, GroupWise, Zen Works, Console 1
• PC Anywhere
August 06/2004 Norsk Data Operations Project Supervisor
August 27/2004 Government Highways Agency Contract
Manchester
Oversee all logistics and implementation for a Desktop Rollout within the Government ‘Highways Agency’. Managed a number of operations with third parties and a team of 7 engineers for deployment of 300 PCs based around Windows 2000/XP Migration .
July 16/2004 Norsk Data IT Support/Field Engineer
August 06/2004 Government Highways Agency Contract
North West
Hardware Field Engineer for PC Station gaming machines throughout the North West. Installing new internal alarm systems and swapping out drives and upgrading of cisco routers 2600. Also carried out a full IT Audit.
June 01/2004 Westgate Interactive IT Trainer
July 16/2004 Skelmersdale Contract
Providing bespoke software training for small groups/one to one, for a large retail chain throughout the UK.
January 05/2004 NHS Central Operations PCT IT Project Coordinator/Trainer
May 28/2004 Liverpool Contract
Supporting new PCT initiatives, allowing Primary Health Care Teams (approx 100 users) and related departments to access data in a secure setting and ensuring appropriate access to records is adhered to and precise records are kept to this effect.
• Training all users on bespoke software
• Analysis, design and Implementation of specified areas of the change proposal database, scanning facilities
• Managing the risk & issue process & also the change control processes
• Communication requirements to 3rd party companies and services for associated software.
• Administering backup procedures on Mainframe and subsequent support and technical documentation
• Detailed report for technical teams, departmental heads and subsequent GMs
• Design and administered data capture forms for analysis and further statistical review
December 05/ 2003 Hayes IT (Payment Shield) I.T Support 1st line
January 02/2004 Southport Contract
Providing desktop technical support for a collective database of around 20,000 IFAs ( Independent Financial Advisors) throughout the UK on mortgage/insurance bespoke software.
• Environment consists of Windows 98, 2000, ME, XP
• Duties include windows installer errors, installation queries, windows platforms Vs bespoke software conflicts
• Call logging and subsequent call resolution
January 12/2003 Touchstone Computer Technologies I.T Support 1st / 2nd line
August 29/2003 Xchanging Services, Preston Contract
1st/2nd line support for approximately 500 users within a major blue chip company.
• Environment consists of Windows 2000, XP, NT, Server 2003
• Resolving issues with secure VPN and dial up
• Maintaining the Avaya phone exchange system
• PC Anywhere and VNC
• Designing training manuals within photoshop and providing training support to users of various software applications
• Installations, de-installations, builds, rollout, maintenance, networking, cabling, patching, re-routing and moving of all IT equipment between LAN, WAN sites
• Creating and administering NT & Exchange mail accounts
• Maintaining asset-tracking lists, equipment costing and purchasing. Software License updates, monitoring and purchasing
• 1st/2nd line support covering both software and hardware, software testing and debugging
Pre-university/university Employment
During my early years out of school and summer breaks within University I applied myself to a number of positions . These included the following:
•September 07/2002 Workforce, Inland Revenue (SC) Administrator
January 05/2003 Liverpool Contract
•May 05/2002 Tchibo, Royal Liver Buildings Helpdesk Administrator
June 12/2002 Pier Head, Liverpool Contract
•July 01/2001 European Environmental Telesales Operator
September 19/2001 Controls, Southport Temp (University Break)
•March 13/2001 Royal Liver Assurance Helpdesk Administrator
•June 25/2001 Pier Head, Liverpool Temp (University Break)
•Aug 08/2000 The Phone People PLC Departmental Manager
March 10/2001 321 Lord Street, Southport Perm(University Break)
•June 18/2000 European Environmental Telesales Administrator
August 05/2000 Controls, Southport Temp (University Break)
•May 05/2000 The Buying Agency Administrator
June 12/2000 Pier Head, Liverpool Temp (University Break)
•June 12/1999 Abbey National plc Administrator
August 23/1999 Brunswick, Liverpool Temp (University Break)
•December 27/1995 First Choice Airport Transfer Rep
March 18/1996 Playa del Ingles, Gran Canaria Perm
•September 02/1995 Tesco Shop Floor Assistant
December 23/1995 Formby, Merseyside Perm
•April 01/1990 Ultimate Dental Laboratory Dental Technician
August 27/1995 Liverpool Rd, Formby Perm
•03/1989 Creative Design International Apprentice Hairdresser
March 27/1990 Eastbank Street, Southport Perm
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