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| Position wanted: |
Reservation/Receptionist |
| Job category: |
Hospitality |
| Preferred Location: |
Canada |
| Objective and Resume Summary: |
|
Objective: Seeking a challenging position in a prestigious organization that provides a greater chance to
utilize my skills and grow my chosen field of hospitality.
Profile:
· Excellent Customer Service, Phone Service, Sales knowledge, skills and techniques.
· Excellent communication and interpersonal skills.
· Effective problem resolution techniques, ability to interface & manage effectively with all levels of clients and to handle complicated issues and angry and difficult customers.
· Accustomed to heavy workload
· Effectively working with a team or individually, ability to work different shift timings.
· Warm personality with positive outlook in life.
· Sound and practical judgment
· Friendly nature.
· Reliability, trustworthiness and willingness to learn.
|
| Skills: |
Sales |
| Known languages (and levels): |
English-Very Good
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
Unspecified
|
| Current Location: |
Philippines, Manila |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
|
Educational Background:
1995 June to 1999 March * Diploma in Bachelor of Science in Hotel and Restaurant Management
Training and Special Skills:
· Worked in Executive Office as Secretary of General Manager (in the absence of Executive Secretary)
· Hotel Reservation Department training
· Training for promoting the tourist attractions under Sharjah Commerce and Tourism Authority, Sharjah, UAE.
· Worked under Cost Control Department as Cost Assistant
· Completed Microsoft Course (Windows 98, MS Excel, MS Word, Powerpoint, Internet)
· Completed 320 hours of practicum/training under HRD of Grand International Airways, Pasay city, Metro Manila, Philippines
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Professional Experience:
April 2007 – till date Coral Beach Resort, Sharjah, UAE
*Reservation In-charge
April 2006 – March 2007 *Reservation Officer
Duties/Job Description:
· Manages the daily operation of the Reservation Department
· To provide customer service, achieve room occupancy and revenue goals
· Manages the transient sales through monitoring reservation phone call quality and quantity and monitoring average rate
· Seeks to provide the highest standards of courteous and guest service, comfort and contentment of guests
· To interact with hotel guests, local companies, travel agents
· To assist in maintaining, updating and processing global reservations and monitors online booking engine, ensuring all links are working on a daily basis
· Attend all inquiries, complaints and special requests regarding reservation
· Monitoring the daily/monthly forecast
July 2002 to April 2006 Coral Beach Resort, Sharjah, UAE
* Front Office Shift In-charge
* Front Office Senior Receptionist/Guest Relation * FO Secretary
Duties/Job Description:
· Checking in/out and billing the guests (Fidelio System)
· Telephone operator
· FO Cashier
· Coordinate with Sales Department on various rates, eg, promotional, corporate, standard, etc.
· Handling guests complains
· Confirming guests air flight tickets
· Interviewing/taking guest's comments
· Arranging city tours/safaris for the guests
· Taking minutes of the meetings
· Arranging Front Office Manager's appointments
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