|
|
| Position wanted: |
Customer Service Specialist |
| Job category: |
HospitalityHotel IndustryInternetQuality ControlSecretary/SecretarialSecuritySupport/Help DeskTourismVolunteerWarehouse |
| Objective and Resume Summary: |
|
„X More than 4 years successful experience in customer service and Translating with recognized strengths in track research and analyze information, problem-solving, trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems.
„X Possess solid computer, writing, and translating skills.
„X Excellent working knowledge using Word, Word Perfect, Excel, PowerPoint, Outlook, Access, Avaya system, Citrix. Hard worker, great communicator, Excellent with people and great communication skills, good planner, very organized, trustworthy, a team player and fairly competitive.
„X Ability to train, motivates, and supervises.
„X I am an articulate and self-motivated individual who can readily adapt to any type of challenge.
„X In addition to English, I speak, read, and write French, Spanish and Haitian Creole. This along with my strong work ethic could prove to be a true asset to your organization.
|
| Skills: |
Supervising skills, a little bit of bookeeping |
| Known languages (and levels): |
English-Very GoodFrench-Very GoodSpanish-GoodOther: Hatian Creole
|
| Type of Employment wanted: |
Full TimePart TimeTemporary
|
| Minimum Yearly Salary in Numbers: |
Unspecified
|
| Current Location: |
( Confidential ) |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Tech School
|
Stream University
2008-2009
„X Diploma
„X Human Resources
GCFLearnFree.Org
2009
„X Current
„X Basic Computer Skills
Cainfo
1998 ¡V 2000
„X Diploma
„X Secretary
|
| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
Customer Service Representative
July 2008 Stream Global Service / Time Warner Cable
„X Receive inbound calls from customer needing help with their cable
„X Providing technical help to clients
„X Trouble-shooting, Billing, Equipment Ordering, Setting up appointments.
„X Providing Exceptional Customer Experience
„X Consistently meet performance benchmark in all areas (speed, accuracy and volume)
„X Provided detailed and accurate accounts of customer calls for prevention of future audit issues
Customer Service & Team Lead
May 2007 Procall / United First Financial
„X Handle customer inquires, questions, regarding their Mortgages as well as their financial issues
„X Handle technical issues when they are having problem to log into the software
„X Update the proper information on their account.
„X Provide them with the proper information regarding their banking operations & their mortgage
„X Teach clients how to reconcile they accounts online. Show the client how to budget their money and to help them use the software to pay their mortgage in less than half the time.
„X Manage a group of 16 employees; help them meet the performance that the company requires.
„X Listening to calls handle by the agents, to coach (evaluate) & give them feedbacks.
Customer Service
February 2007 ROCOCCO Investment / Well care
„X Handle customer inquires, questions and service request regarding their medications as well as their Health Insurance cover.
„X Enroll the customer into the health plan that they prefer.
„X Demonstrated outstanding problem solving and active listening skills-able to diffuse difficult customer situations with tact and ease.
„X Provided detailed and accurate accounts of customer calls for prevention of future audit issues
„X Maintain quality control/ satisfaction records, constantly seeking new ways to improve customer service.
Tech Support & Customer Service
October 2006 Stream Global Service / New (directv)
„x Handle customer inquires, complaints, billing questions regarding their service, trouble-shooting, Equipment Ordering, Setting up appointments / Manage a high-volume workload within a deadline-driven environment
„X Demonstrated outstanding problem solving and active listening skills-able to diffuse difficult customer situations with tact and ease
„X Consistently meet and/or exceed Supervisor expectations performance benchmark in all areas
„X Provided detailed and accurate accounts of customer calls for prevention of future audit issues
„X Providing Exceptional Customer Experience
Secretary
2005 ¡V 2006 Ministry of Social Affair
„X Customer Service
„X Scheduled Appointment for the Secretary of State of Social Affair
„X Administrate the petty cash
„X Prepare the expense report
|
|
|
|
