I am writing you to express my interest in a Front Desk Manager/Associate position with your prestigious Company. Attached, please find my resume for your review and consideration.
In reviewing the attached resume, you will note that I have acquired valuable experience in all the tasks commonly attributed to the Front Desk Department in a hotel. In my previous experience working for a major hotel chain in the United States, I was recognized for delivering pleasant vacation experiences and handling tough complaints for and from guests, and working under pressure in a fast-paced environment. I am goal oriented, enjoy challenges and working as a team.
As for my education, I have taken courses in Hotel Receptionist, Hotel Management, Public Relations, Concierge, Basic Computer Skills and Foreign Languages at the Technical University of Uruguay.
If you are looking for a professional who has excellent people and problem solving skills, can easily provide optimum support to your Hotel, team and other departments, and provide outstanding service to your guests, then please consider what I have to offer.
I am confident that my training, experience and proven ability as a Front Desk Clerk will allow me to significantly contribute to your company. If you require further information or additional references, you may reach me at my personal email address. I look forward to meeting you personally in the future.
Thank you for your time and consideration.
Skills:
Bilingual English-Spanish (read, write and speak), workable knowledge in French;
Computerized reservation system;
Hotel Soft;
Word processing software;
Basic computer skills;
General office equipment;
Internet browser;
Cash register machine.
Known languages (and levels):
English-Very Good
French-A little
Spanish-Very Good
Type of Employment wanted:
Full Time
Minimum Yearly Salary in Numbers:
40000 USD
Current Location:
( Confidential )
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
Tech School
Universidad Tecnica del Uruguay Graduation December / 2008
Vocational - Technical Degree in Hospitality
Montevideo, Uruguay
Two year program. Field experience in Hotel Management, Hotel Receptionist, Public Relations, Concierge, Basic Computer Skills and Foreign Languages.
Work History & Experience:
Years of Work Experience:
3 to 5 Years
Marriott΄s Ocean Pointe, Palm Beach Shores, Florida , U.S.A. November / 2006 - August / 2008
April / 2009 July 2009
Front Desk Associate
Worked for one of the leading Hotel chains in the United States with a worldwide presence;
Supervised and coordinated activities of staff in the Front Office, assuming the role of Manager in the absence of the Guest Services Manager;
Trained junior staff in the Front Office in accordance with the hotel guidelines and policies;
Handled, followed up and resolved complaints and claims from guests, receiving from the hotel awards for professionalism and competence, and positives reviews from guests and secret shoppers;
Arranged services required for guests with special needs;
Balanced cash and completed balance sheets, cash reports and related forms;
Followed emergency and safety procedures;
Exchanged foreign currency;
Processed group arrivals and departures;
Managed room reservations;
Processed guests` departures, calculated charges and received payments;
Processed telephone calls;
Provided information on hotel facilities and services;
Processed wake-up calls, store and retrieve luggage;
Provided general information about points of interest in the area;
Provided information about services available in the community;
Registered arriving guests and assigned rooms;
Secured guests` valuables;
Worked with minimal supervision.
Bravamar Hotel, Punta del Este, Uruguay
January / 2005 - November / 2006
Junior Manager
Experience working in a small hotel, with a staff of 10, which allowed me to gain valuable experience in all departments of a hotel, within a region (Punta del Este) most renowned in South-America for its hospitality industry;
Started as receptionist and promoted several times up to junior manager;
Managed all aspects of the Front Office (Night Audit, Guest Service Representatives);
Directed, supervised, recruited, scheduled and recommended discipline of staff;
Coached and developed skills of all departmental staff to the best of their potential;
Implemented, maintained and monitored all staff as stated above in order to consistently meet established hotel standards, and achieved the highest level of guest satisfaction;
Maintained and ensured accurate rooms forecasting;
Ensured implementation of Hotels credit policies, financial transactions and controls;
Recommended, developed and implemented staff incentives designed to increase revenues;
Responsible for receiving all guest complaints, ensuring corrective action was implemented to ensure 100% guest satisfaction;
Assisted hotel senior management as directed with the development of special reports and/or special projects;
Ensured staff were fully knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the hotel location.
El Osito Goloso, Uruguay
March /1993 November 2002
Food Counter Attendant
Worked in pastry family owned business;
Operated cash register machine;
Greeted and assisted customers and processed orders;
Processed money, debit and credit card payments;
Tabulated total payment for goods or services required at the end of the shifts;
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