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| Position wanted: |
Guest Relations/ Sales/ Travel Agency |
| Job category: |
HospitalityHotel IndustrySalesTourism |
| Preferred Location: |
Oman |
| Preferred City-State/County: |
Muscat |
| Objective and Resume Summary: |
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Professional History
May 05-present Sheraton Oman Hotel
Muscat, Sultanate of Oman
Guest Relation Officer
Promoted to Senior Guest Service Agent
Hotel has been closed since January 2007 for renovations. During the closure I have been responsible for supervising the front office, bellboys, reservations and housekeeping departments at our resort property while the front office manager was assisting at a sister property out of Oman. Before closure, the hotel was a 217 room (145 standard rooms, 34 suites and 38 executive floor rooms) 5 star business hotel consisting of an all day restaurant, Italian Teatro, poolside bar, nightclub, bowling alley and bar, Arabic club, Far eastern restaurant and 24-hour room service. Banquet, conferencing and outside catering facilities for up to 400. Front office staff of 25
Job Profile:
Supervise front office and assist front office manager with daily running of operations including VIP guest arrival, room inspections, associate scheduling, liaising with hotel guests, cashiering. UNICEF Ambassador
Sept. 04-May 2005 Crowne Plaza Hotel and Resort
Sharm el Sheikh, Egypt
Assistant Manager i/c of Club Floor
A 370 room 5 star resort (35 Club Rooms, 11 Executive Suites, 10 Junior Suites, 23 Family Suites) with all day restaurant, Italian up scale, poolside barbeque, Spanish bar, disco and 24-hour room service. Two conference rooms for up to 160 pax each and three small break out rooms. Front office staff of 30.
Job Profile
Responsible for re opening the Hotel’s Club Floor which includes 32 VIP rooms, separate check in and check out and VIP lounge serving breakfast, afternoon tea, and evening cocktail. Prepare daily VIP lists and daily P&L statement based on occupancy and incremental revenue.
April 04-Sept. 04 Crowne Plaza Hotel and Resort
Sharm el Sheikh, Egypt
La Veranda Restaurant Manger
A 370 room 5 star resort with all day restaurant, Italian up scale, poolside barbeque, Spanish bar, disco and 24 hour room service. Two conference rooms for up to 160 pax each and three small break out rooms.
Job Profile
Responsible for buffet style main dining room, which served breakfast, lunch and dinner. Daily covers average of over 1000 pax. Responsible for schedules, training plans, and implementing service standards. Service staff of 30.
March 97-March 04 InterContinental Tashkent
Tashkent, Uzbekistan
Brasserie Restaurant Manager
243 room 5 star property with Italian, Mexican and all day restaurants, 24-hour room service, bar, the largest conference facilities in Central Asia including banqueting for up to 500 and outside catering.
Winner of Chairman’s Award 1998 For Best Hotel in Europe (InterContinental Brand) achieving the highest departmental standards in training and housekeeping.
Host hotel of the 2003 European Bank of Reconstruction and Development conference with over 1500 delegates
Employee of the month September 2002
Job Profile
Oversee the daily operation of 120 seat breakfast and lunch restaurant. Responsible for schedules as well as assisting the food and beverage manager with outlet forecast. Training coordinator of the department. Service staff of 10.
August 2001 – Outlet Manager
September 2000-August 2001 Acting Supervisor
May 1999-September 2000 Waitress
February 1998-May 1999 Busgirl
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| Skills: |
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| Known languages (and levels): |
English-Very GoodRussian-Very Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
Oman, Muscat |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
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1987 – 1995 Uspenskiy School (Top musical institute in Uzbekistan)
Tashkent, Uzbekistan
1995-1997 Economics Technological College
Tashkent, Uzbekistan
Professional Development:
Craft Training Certificate, InterContinental Tashkent, 2000
Selling the Arts, InterContinental Tashkent, 2002
Engage Workshops 1&2, InterContinental Tashkent, 2002
Microsoft Office, NetDec Computer Education Center, Tashkent, 2002
First Aid and CPR, Safety Technical Services Company, Oman, 2005
Managing Dynamic Teams, E Cornell, November 2007
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| Work History & Experience: |
| Years of Work Experience: |
10 to 15 Years |
| I have over ten years experience in food and beverage and front office/guest relations under European and North American Managers. I have excellent training skills and am able to run my department with little guidance. Accustomed to last minute changes and VIP government delegations. Very guest oriented. |
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Resumes:68168 |
Employers:8028 |
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