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| Position wanted: |
Customer Service Supervisor/Officer |
| Job category: |
Hotel Industry |
| Preferred Location: |
Canada |
| Preferred City-State/County: |
Vancouver - British Columbia |
| Objective and Resume Summary: |
|
| I am Loooking for a permanent job in Canada as i want to migrate to Canada |
| Skills: |
Customer Service - Call Center Officer
Banking |
| Known languages (and levels): |
English-Very Good
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
36000 USD
|
| Current Location: |
Indonesia, Jakarta |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
|
Education :Akademi Bank Indonesia, Jakarta. Graduated 1986
In house Training : Standard Chartered Bank, Singapore 2001, up date system
Standard Chartered Bank, Chennai, India 2004, Migrate System
Standard Chartered Bank, Singapore 2007, Train for trainer,
Service Excellent, Telephone Skills that outserve
|
| Work History & Experience: |
| Years of Work Experience: |
More than 15 Years |
Work Experience:
Standard Chartered Bank, Jakarta, Indonesia
Client Service Group, Senior Officer [Asst Manager] 1997 to present
Dealt with customer inquiries and investigation on Remittance [Telegraphic Transfer], Trade Service [Export - Import], Transaction Details, Local Clearing Inquiry;
Responsible for serving as primary contact person for clients and SCD staff for advice, enquiries and complaints;
Worked together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues, identify opportunities and deliver the bank;
Build relationship and rapport with key clients;
Provide the highest standard of customer service in response to client enquiries and complaints and to improve lasting relationship with clients;
Continually identify opportunities to improve client efficiency/performance, through optimizing channel usage, identifying service improvements, product solutions and cross-sell opportunities;
Suggested measures and actions to correct errors;
Logged all complaints received from customers;
Investigated and calculated on compensation on lost made by our error to customer's complain;
Comply with applicable Money Laundering Prevention procedures and in particular report any suspicious activity to the Unit Money Laundering Prevention officer and Line Manager;
Assist in implementation of service an deficiency improvement initiatives in client service centre and facilitate transfer of best practice;
Participate in annual accounting planning with the RM and agree account service plan for the client;
Accompanying Wholesale Bank RMs on sale calls to sell banks service capabilities and to resolve clients operational and service issues;
Dates: Call Agent Officer 2002 - 2005
Supervised 3 call agent. To manage call agent unit to operate smoothly.
In order to deliver high service standard level to our customer. I have to make
sure that customer handled nice, polite and correctly by controlling on
- The tune, voice and the politeness of our call agent on day to day
Operation. To make sure that our smile could be heard by our customer during contact by phone conversation with them.
- Our call agent always use correct words in receiving inquiries and
to avoid negative phrase
- All phone inquiries handled in a proper frame time.
- Maintain our service level by made mystery calls, Involved in
survey on customer satisfactory.
Trade Services Clerk Trade Services Dept from 1989 1997.
I was handling processing export and import documents trade transactions and
response to customer inquiries. These activities include on
- Check documents against documents
- Check documents against L/C
- In put docs data details into SCB System.
- Contact and inform customer on the discrepancies or
other issues related to their L/C or Docs.
- Contact the L/C issuing or Negotiating Bank on up
date data docs or collect information on docs status.
- Monitor and settlement of the payment on negotiation bills.
- Monitor on customer facilities on Export Credit facility or
balance position on margin.
- Contact beneficiary party on L/C arrival [L/C Advising]
- Ensure that all docs were stored and filed properly in our bank.
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