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| Position wanted: |
Hotel |
| Job category: |
Hotel Industry |
| Preferred Location: |
Mauritius |
| Preferred City-State/County: |
Port Louis |
| Objective and Resume Summary: |
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Objective:
To continue to grow in leadership and knowledge, excel in the field of Front Office Operation and guest relations, interact and share with team members and colleagues and utilize my current job knowledge to develop world class solutions to real world challenges.
Job Profile (front desk and Room reservations):
Handling Guest Complaints & queries in a polite and efficient manner
Ensuring a High level of product knowledge of the hotel and the local area
Ensure that guests receive a fast, efficient and friendly Check In and Check Out
Responsible for the enrolments of Guest Loyalty Program like GRT Connect Preferred Guest and Welcome award program and achieving the monthly target for enrolments.
Ensuring that Front Office Manager is kept fully aware of any relevant feedback from customers or other departments
Maximize hotel revenue through yield management and up selling
Responsible for training that will aid in development of staff.
Attending guest queries in regard with room reservation.
Reverting to guest mails on prompt manner so that they are satisfied.
Coordinating with guests for their residential conferences.
Cashiering, Cash closings for the day, posting tariff.
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| Skills: |
Reservation |
| Known languages (and levels): |
English-Very GoodArabic-A littleHindi-Very GoodOther: Tamil, Kannada, Urdu
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
48000 Euro
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| Current Location: |
India, Chennai |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Computer Literacy:
Ms – Office ( Word, Excel, PowerPoint, Out Look Express)
Hotel Management Software ( Winhms)
Professional Qualifications:
Diploma in Hotel Management and Catering Technology - June 2005 – April 2008 through state institute of hotel management & catering technology, Trichy, TamilNadu.
Bachelor of Science (Hospitality and Hotel Administration) - June 2005 – May 2008 through TamilNadu Open University, Chennai, Tamil Nadu.
Languages Known
English / Tamil/ Hindi / Urdu / Kannada
Personal Data:
Name : Babu . S
Father Name : Abdul Sathar M S
Age/ : 22 yrs,
Nationality : Indian
Hobbies : Listening Music, Gardening
REFERENCE
Mrs. Sherry Abraham Mr. Rangaraj Pillai
Lecturer, Front Office, Front Office Manager,
SIHMCT, GRT Temple Bay,
Thuvakkudi, Mamallapuram – 603 104
Trichy – 620 015 Kanchipuram Dt
Ph: +91 431 2500660 Ph: + 44 2744 3636
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| Work History & Experience: |
| Years of Work Experience: |
1 to 2 Years |
Professional Experience:
Grt Temple Bay, a 5 star beach resort, Mamallapuram – From 19th May 2008 – till date as Hotel Operational Supervisory Trainee – Front Office
Idustrial Training:
May 2006 – June 2006 - Le Royal Meridien, Chennai – All Departments.
July 2006 – September 2006 – The Residency, Coimbatore – All Departments. |
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