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| Position wanted: |
Hostess |
| Job category: |
Hotel Industry |
| Preferred Location: |
Morocco |
| Preferred City-State/County: |
Marrakesh |
| Objective and Resume Summary: |
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| To join an organization where I can use and enhance my mental capabilities, communication and special skills and ultimately, be a part of the organization’s pursuance for excellence and success. |
| Skills: |
Maitre d`hotel, Barista, Hostess |
| Known languages (and levels): |
English-Very GoodOther: Tagalog
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
250 Euro
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| Current Location: |
Oman, Muscat |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Education Backgroud:
Tertiary: PATTS College of Aeronautics 2001-2005
Bachelor of Science in Degree of Air Transportation
Secondary: Las Pinas National School 1997-2001
Primary: Moonwalk Elem. School Las Pinas 1991-1997
Achievements:
• Won the Corporate Best Hotel of the year 2008 among the Shangri-La Hotel’s
• Won the Best Oman International Restaurant of the Year 2008
• Awarded as a Silver Star Member, In recognition of exemplary performance in delivering of service and for delighting the customer.
• Demonstrated commitment to personal and company growth by successfully completing all coursework for Supervisory Skills Workshop for Starbucks Company
• Completed all required Learning & Components for In Store Learning Coach
• Completed the modules and Barista certification
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| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
Shangri-la Barr Al Jissah Resort and SPA
Sultanah International Restaurant Service Leader – Hostess, September 30, 2008 – up to present date
• To have complete knowledge on the food / beverage / service available / preparation methods and time in sections appointed
• Checks schedule and ensures punctuality at work.
• Monitors and ensures smooth operations of the sections appointed
• Ensures that service / items are prepared according to hotel minimum standards and standard procedures
• Obtain customer feedback during operations to ensure satisfaction
• Assist in any other tasks as specified by his / her Manager or Assistant
Starbucks Coffee, Gulf Imports Establishment, of P.O Box 527, Mina Al-Fahal, Postcode 116, Sultanate of Oman, Shift Supervisor, Certified on 2nd of October 2007
● As a shift supervisor I am responsible for customer and partner satisfaction and for running store operations. The Shift Supervisor focuses on the basics of people management, including supervisory skills, floor management, cash controller responsibilities, ensuring the delivery of the Starbucks Experience and to support the store manager in running an effective store.
Starbucks Coffee, Gulf Imports Establishment, of P.O Box 527, Mina Al-Fahal, Postcode 116, Sultanate of Oman, I.S.L.C. (In Store Learning Coach), Certified on 8th of May 2007
● As a learning coach my interactions with new partners will ensure we continue to create the Starbucks Experience for our customers and ourselves, also I am expected to be available throughout to answer the new partner’s questions and give the partner feedback on partner performance, and I am responsible for ensuring the partner can meet the performance expectations.
Starbucks Coffee, Gulf Imports Establishment, of P.O Box 527, Mina Al-Fahal, Postcode 116, Sultanate of Oman, BARISTA, Certified on 10th March 2007
● Responsible of welcoming and connecting with customers
● Also determine customer needs and suggest appropriate products, offering demonstrations and samples
● Remain focused on customer satisfaction and thank every customer
● Prepare beverages to STARBUCKS standard while following health safety and sanitation guidelines for all products.
Air Strip Bar & Restaurant, Unit 4 Solar Land Bldg. Multinational Avenue, Sto. Nino, Paranaque City 1700, Restaurant Server ( August 2003-February 2006)
● Provides excellent service, to make the customer comeback.
● Assist the customers in choosing over the menu
● Ensuring that the needs of the customers were given.
● Assisting new employee with the standard rule in store.
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