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| Position wanted: |
Front Office Manager/Guest Relations Manager |
| Job category: |
FashionHospitalityHotel IndustryHR/RecruitmentRetailTourism |
| Objective and Resume Summary: |
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Dear Sir/Madam,
I have attached my Curriculum Vitae from which you can see that I have studied and worked in
Switzerland and afterwards in the United States of America on various management positions within Rooms Division department.
I believe I could contribute to your company by efficiently demonstrating gained skills in a new working
environment that fully utilizes my qualifications, experience and creativity.
I welcome the opportunity to discuss with you how I might best assist you.
Thank you for your consideration.
Sincerely,
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| Skills: |
Sales Manager, Front Office Manager, Housekeeping Manager |
| Known languages (and levels): |
English-Very GoodFrench-GoodGerman-A littleSpanish-Very GoodOther: Croatian
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
Unspecified
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| Current Location: |
Croatia, Rijeka |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Education: Washington State University (WSU)
Bachelor of Art in Hospitality and Business Management Brig, Switzerland
December, 2005
International College of Hospitality Administration
University Cιsar Ritz , Brig, Switzerland
Swiss Higher Diploma in Hotel & Tourism Management
June, 2004
International College of Hospitality Administration
Institute Hτtelier Cιsar Ritz
1897 Le Bouveret, Switzerland
HM2 Two Year Diploma in Hotel Management
Certificate in food and Beverage Management
Swiss diploma in Hospitality Management
April, 2004
High school for tourism and hospitality industry
Opatija, Croatia
June, 2002
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| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
Work Experience: Sales and Marketing Manager
Commo d.o.o., Pula, Croatia
Researching new marketing opportunities
Map out potential clients and competitors
Contact and conduct initial follow-ups on sales prospects
Development and implementation of the sales strategy to maintain and drive business growth
Close collaboration and control of quality of work of products distributors
Giving feed back ideas for development of the business and products related with the sales, merchandising, pricing politics, new products, new packing, promotional activities etc.
Perfect understanding, follow-up and control of costs elements to ensure brand profitability
According to the projection of market needs, implementation of new products
Department of organization and quality
Ugo Hoteli, Opatija, Croatia
In charge of 3 hotels
Implementing new procedures and products for front desk, housekeeping, wellness and chocolaterie
Implementing and organizing events (New Year, Christmas, Days of Chocolate)
Planned, coordinated, and directed quality control program designed to ensure continuous guest satisfaction consistent with established standards
Planned, promoted, and organized training activities related to guest satisfaction
Investigating customer complaints regarding quality
Analyzing product prices of restaurants
In charge of souvenir stores (ordering, selecting, control of expenses)
Front Desk Manager
The Westin Kierland Resort & Spa (732 r), Arizona, USA
Dealing daily with MOD issues
Managing the Front Desk
Establishing and Maintaining Inventory control
Managing group blocks
Managed administrative duties, including payroll and operating expenses
Hiring and training process
Performance and Evaluation
Housekeeping Manager
The Westin Kierland Resort & Spa (732 rooms), Arizona, USA
Leading and Managing 130 employees
Hiring and training process
Doing productivity
Performance and Evaluation
Managed administrative duties, including payroll and operating expenses
Maintaining productivity levels set by Starwood Corporate (minutes per occupied room)
Service Express Supervisor
The Westin Kierland Resort & Spa (732 rooms), Arizona, USA
In charge of:
PBX
Bell Attendants
Room Service
Front Desk Agent
NH Hotel (190 rooms), Geneva, Switzerland
Front Desk Agent
Concierge
Guest Service Center
Operator
June-December, 2004
Chef de Rang
Restaurant Mφvenpick Fusterie, Geneva, Switzerland
Controlled, maintained and served 10-20 tables
Handled guest complaints
Successfully building strong relationships and repeat business
Monitoring banquets
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